Global Customer Experience Management Market 2012-2016

Global Customer Experience Management Market 2012-2016

Category : ICT & Media

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TechNavio's analysts forecast the Global Customer Experience Management (CEM) market to grow at a CAGR of 20.79 percent over the period 2012–2016. One of the key factors contributing to this market growth is the increased number of customer touch points. The Global CEM market has also been witnessing a growing demand for mobile analytics. However, integration of multiple communication channels could pose a challenge to the growth of this market. 

TechNavio's report, the Global CEM Market 2012–2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, EMEA, and the APAC regions; it also covers the Global CEM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.     

The key vendors dominating this market space include Adobe Systems Inc., Hewlett-Packard Co., IBM Corp., OpenText Corp., and Oracle Corp.

The other vendors mentioned in the report are Alcatel-Lucent, Amdocs Ltd., Attensity Group inc., Birst Inc., CA Technologies Inc., CDC Software, Chatterplug Inc., Cisco Systems Inc., ClickFox, Corsential ULC, Dax Technologies Corp., Egain communications Corp., Empathica Inc., iPerceptions Inc., Medallia Inc., Microsoft Corp., Riverstar Software Inc., and Webtrends Inc.

Key questions answered in this report: 
What will the market size be in 2016 and at what will be the growth rate?
What are key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by key vendors?
What are the strengths and weaknesses of each of these key vendors?

You can request one free hour of our analyst’s time when you purchase this market report. Details provided within the report.

01. Executive Summary

02. List of Abbreviations

03. Introduction

04. Market Research Methodology


Market Research Process

Research Design

Research Methodology

05. Scope of the Report

Market Overview

Product Offerings

06. Market Landscape

06.1 Evolution of CEM

06.2 CEM Touch Points

06.3 CEM Tools

06.4 Market Size and Forecast

06.5 Market Segmentation

06.6 End-user Segmentation

06.7 Five Forces Analysis

07. Geographical Segmentation

08. Key Leading Countries


USA

UK

Germany

09. Vendor Landscape

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Key Vendor Analysis


16.1 Oracle Corp.

Business Overview

Product Portfolio

Business Segmentation

SWOT Analysis

16.2 IBM Corp.

Business Overview

Business Segmentation

SWOT Analysis

16.3 HP Co.

Business Overview

Business Segmentation

SWOT Analysis

16.4 Adobe Systems Inc.

Business Overview

Business Segmentation

SWOT Analysis

16.5 OpenText Corp

Business Overview

Business Segmentation

Revenue Segmentation

SWOT Analysis

17. Other Reports in this Series



List of Exhibits

Exhibit 1: Market Research Methodology

Exhibit 2: Evolution of CEM

Exhibit 3: CEM Touch Points

Exhibit 4: List of CEM Tools

Exhibit 5: Preference for CEM Tools

Exhibit 6: Global CEM market 2012-2016 (US$ billion)

Exhibit 7: Global CEM market by Segmentation 2012

Exhibit 8: List of Text Analysis Methods

Exhibit 9: Global CEM market by End-user Segmentation 2012

Exhibit 10: Global CEM Market by Geographical Segmentation 2012

Exhibit 11: Online and Offline Networks

Exhibit 12: Business Segmentation of Oracle Corp.

Exhibit 13: Business Segmentation of IBM Corp.

Exhibit 14: Business Segmentation of HP Co.

Exhibit 15: Business Segmentation of Adobe Systems Inc.

Exhibit 16: Business Segmentation of OpenText Corp.

Exhibit 17: Revenue Segmentation of OpenText Corp.


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