Global Customer Relationship Management (CRM) Market 2014-2018

Global Customer Relationship Management (CRM) Market 2014-2018

Category : ICT & Media
Published On : June  2014
Pages : 78



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About CRM
Customer relationship management is a combination of organisational strategy, information systems and technology that is focused on providing better customer service. CRM is defined as a management philosophy that aims to create, develop and enhance customer relationships, so as to maximise customer value, corporate profitability and thus shareholders’ value. A category of enterprise software, CRM covers a broad set of software applications that helps businesses manage customer data and customer interaction, automate sales, marketing and customer support functions and manage employee, vendor and partner relationships. CRM enables businesses to gain actionable insights with a back-end analytical engine. It also helps businesses to see new opportunities with predictive analytics, streamline operations and personalise customer service based on the customer's history and prior interactions.
TechNavio's analysts forecast the Global CRM market will grow at a CAGR of 15.5 percent over the period 2013-2018.
Covered in this Report
This report covers the present scenario and the growth prospects of the Global CRM market for the period 2013-2018. To calculate the market size, the report considers revenue generated from sales of CRM software. The revenue considered encompasses the following:
• Service and support
• Sales
• Marketing and 
• E-commerce. 
It also presents the vendor landscape and a corresponding detailed analysis of the top five vendors in the market. In addition, the report discusses the major drivers that influence the growth of the Global CRM market. It also outlines the challenges faced by vendors and the market at large, as well as the key trends that are emerging in the market.
Key Regions
• North America
• Europe
• APAC
• Latin America
• MEA
Key Vendors
• IBM Corp.
• Oracle Corp.
• Microsoft Corp.
• Salesforce.com Inc.
• SAP AG
Other Prominent Vendors
 
• Amdocs Ltd
• Aplicor Inc.
• Aptean
• Acidaes Solutions Pvt. Ltd
• FrontRange Solutions Inc.
• Infor Solutions 
• PK4 Software Technologies Pvt. Ltd
• Maximizer Software Inc.
• NetSuite Inc.
• Nuance Communications Inc.
• Sage Business Solutions
• Soffront Software Inc.
• SugarCRM
• Talisma Corporation Pvt. Ltd
• Tour de force CRM Software
• Zoho Corp. 

Key Market Driver
• Phased Approach to CRM Implementation.
• For a full, detailed list, view our report
Key Market Challenge
• Absence of ROI Measurement System.
• For a full, detailed list, view our report
Key Market Trend
• Increasing Adoption by SMBs.
• For a full, detailed list, view our report
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.

 

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report


03.1 Market Overview

03.2 Product Offerings

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

05. Introduction

06. Market Landscape


06.1 Market Overview

06.2 Market Size and Forecast

06.3 Five Forces Analysis

07. Market segmentation by Deployments

07.1 Global CRM Market by Deployment Type 2013-2018

07.2 Global On-Premise CRM Market

07.2.1 Market size and Forecast

07.3 Global SAAS CRM Market

07.3.1 Market Size and Forecast

08. Market Segmentation by Application

08.1 Global CRM Market by Application 2013-2018

08.2 Global CRM Customer Service & Support Software Market

08.2.1 Market Size and Forecast

08.3 Global CRM Sales Software Market

08.3.1 Market Size and Forecast

08.4 Global CRM Marketing Software Market

08.4.1 Market Size and Forecast

08.5 Global CRM E-commerce Software Market

08.5.1 Market Size and Forecast

09. Geographical Segmentation

09.1 Global CRM Market by Geographical Segmentation 2013-2018

09.2 CRM Market in North America

09.2.1 Market Size and Forecast

09.3 CRM Market in Europe

09.3.1 Market Size and Forecast

09.4 CRM Market in the APAC Region

09.4.1 Market Size and Forecast

09.5 CRM Market in Latin America

09.5.1 Market Size and Forecast

09.6 CRM Market in MEA Region

09.6.1 Market Size and Forecast

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape


17.1 Competitive Scenario

17.1.1 Key News

17.1.2 Mergers and Acquisitions

17.2 Market Share Analysis 2013

17.3 Other Prominent Vendors

18. Key Vendor Analysis

18.1 IBM Corp.

18.1.1 Business Overview

18.1.2 Business Segmentation

18.1.3 Key Information

18.1.4 SWOT Analysis

18.2 Microsoft Corp.

18.2.1 Business Overview

18.2.2 Business Segmentation

18.2.3 Key Information

18.2.4 SWOT Analysis

18.3 Oracle Corp.

18.3.1 Business Overview

18.3.2 Business Segmentation

18.3.3 Key Information

18.3.4 SWOT Analysis

18.4 Salesforce.com Inc.

18.4.1 Business Overview

18.4.2 Business Segmentation

18.4.3 Key Information

18.4.4 SWOT Analysis

18.5 SAP AG

18.5.1 Business Overview

18.5.2 Business Segmentation

18.5.3 Key Information

18.5.4 SWOT Analysis

19. Other Reports in This Series



List of Exhibits

Exhibit 1: Market Research Methodology

Exhibit 2: Global CRM Market 2013-2018 (US$ billion)

Exhibit 3: Global CRM Market by Deployment Type

Exhibit 4: Global CRM Market by Deployment Type 2013

Exhibit 5: Global CRM market by Deployment Type 2013-2018 (percentage)

Exhibit 6: Global On-Premise CRM Market 2013-2018 (US$ billion)

Exhibit 7: Global SAAS CRM Market 2013-2018 (US$ billion)

Exhibit 8: Global CRM Market by Application

Exhibit 9: Global CRM Market by Application 2013

Exhibit 10: Global CRM Market by Application 2013-2018 (percentage)

Exhibit 11: Global CRM Customer Service & Support Software Market 2013-2018 (US$ billion)

Exhibit 12: Global CRM Sales Software Market 2013-2018 (US$ billion)

Exhibit 13: Global CRM Marketing Software Market 2013-2018 (US$ billion)

Exhibit 14: Global CRM E-commerce Software Market 2013-2018 (US$ billion)

Exhibit 15: Global CRM Market by Geographical Segmentation 2013

Exhibit 16: Global CRM Market by Geographical Segmentation 2013-2018 (percentage)

Exhibit 17: CRM Market in North America 2013-2018 (US$ billion)

Exhibit 18: CRM Market in Europe 2013-2018 (US$ billion)

Exhibit 19: CRM Market in the APAC region 2013-2018 (US$ billion)

Exhibit 20: CRM Market in Latin America 2013-2018 (US$ billion)

Exhibit 21: CRM Market in MEA Region 2013-2018 (US$ billion)

Exhibit 22: Global CRM Market by Vendor Share 2013

Exhibit 23: Business Segmentation of IBM Corp. 2013

Exhibit 24: Business Segmentation of Microsoft Corp. 2013

Exhibit 25: Business Segmentation of Oracle Corp. 2013

Exhibit 26: Business Segmentation of Salesforce.com Inc. 2013

Exhibit 27: Business Segmentation of SAP AG 2013





 


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