About Insurance BPO
Insurance BPO is a sub-segment of the Banking, Financial Services, and Insurance (BFSI) BPO segment. BPO service providers support some of the leading financial institutions and custodians in the world. The value chain of the Insurance industry comprises of product development, marketing, administration, asset management, and claims management. Insurance BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in the insurance domain. It can be defined as delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps clients increase operational efficiency, concentrate on their core competencies, reduce time-to-market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure.
TechNavio's analysts forecast the Global Insurance BPO market to grow at a CAGR of 5.19 percent over the period 2013-2018.
Covered in this Report
The Global Insurance BPO market can be segmented on the basis of BPO services into the following: Property and Casualty and Life and Pension. The report also discusses in detail the market spending across these two segments and key geographical regions in the market.
TechNavio's report, the Global Insurance BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global Insurance BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.
Key Regions
• Americas
• APAC
• EMEA
Key Vendors
• EXL Services Holdings
• Genpact
• TCS
• WNS Holdings
Other Prominent Vendors
• Accenture
• Capita
• Cognizant
• Computer Sciences
• Dell
• HCL
• iGate
• Infosys
• MphasiS
• Serco Group
• Sutherland Global Services
• Syntel
• Tech Mahindra
• Wipro
• Xchanging
• Xerox
Market Driver
• Cost Effective Operations
• For a full, detailed list, view our report
Market Challenge
• Data Security
• For a full, detailed list, view our report
Market Trend
• Outsourcing of Complex Processes
• For a full, detailed list, view our report
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by Service
07.1 Global Insurance BPO Market by Service 2013-2018
07.2 Global Insurance BPO Market by Property and Casualty Service
07.2.1 Market Size and Forecast
07.3 Global Insurance BPO Market by Life and Pension Service
07.3.1 Market Size and Forecast
08. Geographical Segmentation
08.1 Global Insurance BPO Market by Geographical Segmentation
08.2 Insurance BPO Market in the EMEA Region
08.2.1 Market Size and Forecast
08.3 Insurance BPO Market in the Americas Region
08.3.1 Market Size and Forecast
08.4 Insurance BPO Market in the APAC
08.4.1 Market Size and Forecast
09. Key Leading Countries
09.1 US
09.2 UK
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
17.3.1 Accenture
17.3.2 CSC
17.3.3 Cognizant
17.3.4 HCL
17.3.5 Infosys
17.3.6 Syntel
17.3.7 Wipro
17.3.8 Xerox
18. Key Vendor Analysis
18.1 EXL
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2013 and 2012
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Recent Developments
18.1.8 SWOT Analysis
18.2 Genpact
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Services Segmentation by Revenue 2013
18.2.4 Services Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Recent Developments
18.2.8 SWOT Analysis
18.3 TCS
18.3.1 Key Facts
18.3.2 Business Overview
18.3.3 Business Segmentation by Revenue 2013
18.3.4 Business Segmentation by Revenue 2012 and 2013
18.3.5 Geographical Segmentation by Revenue 2013
18.3.6 Business Strategy
18.3.7 Recent Developments
18.3.8 SWOT Analysis
18.4 WNS
18.4.1 Key Facts
18.4.2 Business Overview
18.4.3 Business Segmentation by Revenue 2014
18.4.4 Business Segmentation by Revenue 2014 and 2013
18.4.5 Geographical Segmentation by Revenue 2014
18.4.6 Business Strategy
18.4.7 Recent Developments
18.4.8 SWOT Analysis
19. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global Insurance BPO Market Overview
Exhibit 3: Global Insurance BPO Market, 2013-2018 (US$ billion)
Exhibit 4: Global Insurance BPO Market Segmentation by Service, 2013
Exhibit 5: Global Insurance BPO Market Segmentation by Service, 2013 and 2018
Exhibit 6: Global Insurance BPO Market by Property and Casualty Service, 2013-2018 (US$ billion)
Exhibit 7: Global Insurance BPO Market by Life and Pension Service, 2013-2018 (US$ billion)
Exhibit 8: Global Insurance BPO Market Segmentation by Region, 2013
Exhibit 9: Global Insurance BPO Market Segmentation by Region, 2013 and 2018
Exhibit 10: Insurance BPO Market in the EMEA Region, 2013-2018 (US$ billion)
Exhibit 11: Insurance BPO Market in the Americas Region, 2013-2018 (US$ billion)
Exhibit 12: Insurance BPO Market in the APAC Region, 2013-2018 (US$ billion)
Exhibit 13: Global Insurance BPO Market Segmentation by Vendors, 2013
Exhibit 14: Business Segmentation of Accenture
Exhibit 15: Business Segmentation of CSC
Exhibit 16: Business Segmentation of Cognizant
Exhibit 17: Business Segmentation of HCL
Exhibit 18: Business Segmentation of Infosys
Exhibit 19: Business Segmentation of Syntel
Exhibit 20: Business Segmentation of Wipro
Exhibit 21: Business Segmentation of Xerox
Exhibit 22: Company Name: Business Segmentation by Revenue 2013
Exhibit 23: Company Name: Business Segmentation by Revenue 2013 and 2012 (US$ million)
Exhibit 24: Company Name: Geographical Segmentation by Revenue 2013
Exhibit 25: Genpact: Services Segmentation by Revenue 2013
Exhibit 26: Genpact: Services Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 27: Genpact: Geographical Segmentation by Revenue 2013
Exhibit 28: Global Insurance BPO Market: Business Segmentation by Revenue 2013
Exhibit 29: Global Insurance BPO Market: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
Exhibit 30: Global Insurance BPO Market: Geographical Segmentation by Revenue 2013
Exhibit 31: Company Name: Business Segmentation by Revenue 2014
Exhibit 32: Company Name: Business Segmentation by Revenue 2014 and 2013
Exhibit 33: Company Name: Geographical Segmentation by Revenue 2014
