About Global Unified Communication as a Service Market
UCaaS refers to integration of real-time business communication services such as voice messaging, video conferencing, text messages, and other mobility features
delivered through cloud. Over the years, businesses worldwide are witnessing unprecedented dependence on various advanced technologies and adopting various integration
solutions to run their business smoothly and drive revenue growth. With more and more business functions being enabled and enriched by innovative IT applications and
solutions, integrating various communication tools has become a key enabler for enhancing business communication. As a result, the role of integrated communication
solutions has grown among business enterprises and is expected to become the primary factor for encouraging fast and hassle-free business communication and contribute
to enhancing productivity as well.
Technavio's analysts forecast the Global Unified Communication as a Service market to grow at a CAGR of 27.50% over the period 2014-2019.
Covered in this Report
This report covers market segmentation by geography: the Americas, EMEA, and APAC. The report also covers the profiles of the leading vendors operating in this market.
Technavio's report, Global Unified Communication as a Service Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry
experts. The report covers market landscape and its growth prospects in the coming years.
Key Regions
• Americas
• APAC
• EMEA
Key Vendors
• AT&T
• Avaya
• Cisco Systems
• Google
• HP
• Microsoft
• Orange Business Services
• Verizon Enterprises Solutions
Other Prominent Vendors
• 8x8
• Adobe
• Avanade
• BT
• China Telecom
• CSC
• Deutsche Telekom
• IBM
• icore Networks
• Interactive Intelligence
• Intercall
• Intermedia
• Mitel Networks
• PanTerra Networks
• Polycom
• RingCentral
• ShoreTel
• SingTel
• Sprint Nextel
• Star2Star
• Tata Communications
• Telefonica
• Telesphere
• Telstra
• ThinkingPhone
• Unify
• Vocalocity
• Voss
• West IP Communications
Market Driver
• Increased Internet Penetration and Availability of High-speed Internet Connectivity
• For a full, detailed list, view our report.
Market Challenge
• Lack of Initiative by In-house IT Team to Adopt UCaaS
• For a full, detailed list, view our report.
Market Trend
• Mobility
• For a full, detailed list, view our report.
Key Questions Answered in this Report
• What will the market size be in 2019 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Size and Forecast
06.2 Five Forces Analysis
07. Overview of UC
07.1 Types of UC
07.2 Characteristics of UC
07.3 Deployment Models
08. Market Segmentation by Geography
08.1.1 Americas
08.1.2 EMEA
08.1.3 APAC
09. Buying Criteria
10. Market Growth Drivers
11. Drivers and their Impact
12. Market Challenges
13. Impact of Drivers and Challenges
14. Market Trends
15. Trends and their Impact
16. Vendor Landscape
16.1 Competitive Scenario
16.2 Key Vendors in Global UCaaS Market
16.3 Other Prominent Vendors
16.3.1 8x8
16.3.2 Avanade
16.3.3 CSC
16.3.4 IBM
16.3.5 Mitel Networks
16.3.6 Intercall
16.3.7 Polycom
16.3.8 Telefonica
16.3.9 Unify
16.3.10 West IP Communications
17. Key Vendor Analysis
17.1 AT&T
17.1.1 Key Facts
17.1.2 Business Overview
17.1.3 Business Segmentation by Revenue 2013
17.1.4 Business Segmentation by Revenue 2012 and 2013
17.1.5 Business Strategy
17.1.6 Recent Developments
17.1.7 SWOT Analysis
17.2 Avaya
17.2.1 Key Facts
17.2.2 Business Overview
17.2.3 Business Segmentation by Revenue 2013
17.2.4 Business Segmentation by Revenue 2012 and 2013
17.2.5 Geographical Segmentation by Revenue 2013
17.2.6 Business Strategy
17.2.7 Recent Developments
17.2.8 SWOT Analysis
17.3 Cisco Systems
17.3.1 Key Facts
17.3.2 Business Overview
17.3.3 Business Segmentation by Revenue
17.3.4 Geographical Segmentation by Revenue
17.3.5 Business Strategy
17.3.6 Key Information
17.3.7 SWOT Analysis
17.4 Google
17.4.1 Key Facts
17.4.2 Business Overview
17.4.3 Business Segmentation by Revenue 2013
17.4.4 Business Segmentation by Revenue 2012 and 2013
17.4.5 Geographical Segmentation by Revenue 2013
17.4.6 Business Strategy
17.4.7 Recent Developments
17.4.8 SWOT Analysis
17.5 HP
17.5.1 Key Facts
17.5.2 Business Overview
17.5.3 Business Segmentation by Revenue 2013
17.5.4 Business Segmentation by Revenue 2012 and 2013
17.5.5 Geographical Segmentation by Revenue 2013
17.5.6 Business Strategy
17.5.7 Recent Developments
17.5.8 SWOT Analysis
17.6 Microsoft
17.6.1 Key Facts
17.6.2 Business Overview
17.6.3 Business Segmentation by Revenue 2013
17.6.4 Business Segmentation by Revenue 2012 and 2013
17.6.5 Geographical Segmentation by Revenue 2013
17.6.6 Business Strategy
17.6.7 Recent Developments
17.6.8 SWOT Analysis
17.7 Orange Business Services
17.7.1 Key Facts
17.7.2 Business Overview
17.7.3 Geographical Presence
17.7.4 Business Strategy
17.7.5 Recent Developments
17.7.6 SWOT Analysis
17.8 Verizon Enterprise Solutions
17.8.1 Key Facts
17.8.2 Business Overview
17.8.3 Key Products and Services
17.8.4 Market Segmentation
17.8.5 Geographical Segmentation
17.8.6 Business Strategy
17.8.7 Recent Developments
17.8.8 SWOT Analysis
18. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global UCaaS Market 2014-2019 ($ billions)
Exhibit 3: Integration of Communication
Exhibit 4: Difference between Traditional and Modern Technologies
Exhibit 5: Types of UC
Exhibit 6: Characteristics of UC
Exhibit 7: Advantages of Hosted UC over On-premises UC
Exhibit 8: Market Segmentation by Geography in 2014
Exhibit 9: AT&T: Business Segmentation by Revenue 2013
Exhibit 10: AT&T: Business Segmentation by Revenue 2012 and 2013 ($ millions)
Exhibit 11: Avaya: Business Segmentation by Revenue 2013
Exhibit 12: Avaya: BusinessProduct Segmentation by Revenue 2012 and 2013 ($ millions)
Exhibit 13: Avaya: Geographical Segmentation by Revenue 2013
Exhibit 14: Business Segmentation of Cisco Systems by Revenue 2013
Exhibit 15: Business Segmentation of Cisco Systems by Revenue 2011-2013 ($ billions)
Exhibit 16: Geographical Segmentation of Cisco Systems by Revenue 2013
Exhibit 17: Google: Business Segmentation by Revenue 2013
Exhibit 18: Google: Business Segmentation by Revenue 2012 and 2013 ($ millions)
Exhibit 19: Google: Geographical Segmentation by Revenue 2013
Exhibit 20: HP: Business Segmentation by Revenue 2013
Exhibit 21: HP: Business Segmentation by Revenue 2012 and 2013 ($ millions)
Exhibit 22: HP: Geographical Segmentation by Revenue 2013
Exhibit 23: Microsoft: Business Segmentation by Revenue 2013
Exhibit 24: Microsoft: Business Segmentation by Revenue 2012 and 2013 ($ billions)
Exhibit 25: Microsoft: Geographical Segmentation by Revenue 2013
Exhibit 26: Orange Business Services: Geographical Presence
Exhibit 27: Verizon Enterprise Solutions: Key Products and Services
Exhibit 28: Verizon Enterprise Solutions: Market Segmentation
Exhibit 29: Verizon Enterprise Solutions: Geographical Segmentation
