Helpdesk Outsourcing Market in North America 2012-2016

Helpdesk Outsourcing Market in North America 2012-2016

Category : ICT & Media

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TechNavio's analysts forecast the Help Desk Outsourcing market in North America to grow at a CAGR of 3.68 percent over the period 2012-2016. One of the key factors contributing to this market growth is the considerable reduction in operational costs. The Help Desk Outsourcing market in North America has also been witnessing an upsurge of cloud services. However, the lack of understanding regarding the domain could pose a challenge to the growth of this market. 
TechNavio's report, Help Desk Outsourcing Market in North America 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report focuses on North America; it covers the Help Desk Outsourcing market in North America landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.   
The key vendors dominating this space are HP Co., IBM Corp., Computer Sciences Corp., Dell Inc., and Atos S.A.

The other vendors mentioned in the report are HCL Technologies Ltd., CompuCom Systems Inc., Unisys Corp., Xerox Corp., Stefanini IT Solutions, Genpact Ltd., Ciber Inc., Pomeroy IT Solutions Inc., Wipro Ltd., CGI Group Inc., TCS Ltd., Maintech Inc., and Fujitsu Ltd.
Key questions answered in this report:
What will the market size be in 2016  and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of each of these key vendors?

01. Executive Summary

02. List of Abbreviations

03. Introduction

04. Research Methodology

05. Scope of the Report


Market Overview

Product Offerings

06. Market Landscape

   06.1     Market Size and Forecast

   06.6 Five Forces Analysis

07. Country-wise Segmentation

08. Vendor Landscape

09. Buying Criteria

10. Market Growth Drivers

11. Drivers and their Impact

12. Market Challenges

13. Impact of Drivers and Challenges

14. Market Trends

15. Key Vendor Analysis


15.1 HP Co.

Business Overview

Company Offerings

SWOT Analysis

  15.2  IBM Corp.

      Business Overview

      Company Offerings

      SWOT Analysis

   15.3  Computer Science Corp.

      Business Overview

      Company Offerings

       SWOT Analysis

   15.4  Dell Inc.

       Business Overview

       SWOT Analysis

   15.5 Atos S.A.

       Business Overview

       SWOT Analysis

16. Other Reports in this Series



List of Exhibits



Exhibit 1:  Help Desk Outsourcing Market in North America 2012-2016 (US$ million)

Exhibit 2:  Help Desk Outsourcing Market in North America by Country Segmentation 2012



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