Synopsis
This report presents the findings from a survey of 50 Singaporean & Malaysian enterprises regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how Singaporean & Malaysian enterprises currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting
Scope
This report presents the findings from a survey of 50 Singaporean & Malaysian enterprises regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how Singaporean & Malaysian enterprises currently allocate their ICT budgets across the core areas of ICT expenditure: hardware, software, IT services, communications, and consulting.
The report illustrates the core technologies enterprises are investing in, including enterprise applications, business intelligence, cloud computing, and communications & collaboration. The survey also highlights the approach adopted by enterprises in Singapore & Malaysia to purchase technology. Through Kable Market Research’s survey, the report aims to provide better insight to ICT vendors and services providers when pitching their solutions to enterprises in Singapore & Malaysia.
In particular, it provides an in-depth analysis of the following:
• Understand how ICT budgets are set to change in 2014 in terms of their overall size.
• Appreciate how IT budgets are allocated across the core elements of IT spend, including hardware, software, services, communications, and consulting.
• Learn how IT money is being spent in areas such as the data centre, applications, IT management and the network.
• Gain an understanding regarding which ICT functions Singaporean & Malaysian enterprises are interested in outsourcing.
• Identify Singaporean & Malaysian enterprises’ investment priorities based on their budget allocations across core technology categories such as enterprise applications, business intelligence, cloud computing, and communications & collaboration.
• Learn about the drivers that are influencing Singaporean & Malaysian enterprises’ investments in each technology category.
• Establish how Singaporean & Malaysian enterprises’ IT budgets are currently allocated across various segments within a technology category.
• Gain insight into how Singaporean & Malaysian enterprises plan to change their ICT budget allocations across various segments within a technology category.
• Understand the vendor mindshare for various core and advanced technology categories.
• Provides insight into Singaporean & Malaysian enterprises’ preferred buying approaches.
• Comprehend the business and IT objectives that Singaporean & Malaysian enterprises are looking to achieve through their IT investment strategies.
• Understand the factors that are influencing Singaporean & Malaysian enterprises’ decision to select an ICT provider.
Summary
• According to the survey, X% of Singaporean & Malaysian respondents are anticipating an increase in their ICT budgets slightly or significantly in 2014, which is an increase of X% compared to 2013.
• The survey further reveals that expenditure on hardware is set to witness an upward trend, attracting the highest share (X %) of total ICT budgets in 2014.
• Kable Market Research’s survey shows that both Singaporean & Malaysian enterprises are planning to invest the highest proportion (X %) of their average hardware budget in clients.
Reasons To Buy
• This report will help readers to understand how Singaporean & Malaysian enterprise ICT landscape is set to change in 2014.
• Gain a view as to how ICT money is being allocated in your target audience.
• The report covers a detailed breakdown of the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications & consulting.)
• The report will help users to gain a view of the current strategic objectives of Singaporean & Malaysian enterprises.
• The report will provide a detailed breakdown of the opportunities within selected technology categories (enterprise applications, business intelligence, cloud computing, and communications & collaboration).
• Understand the factors that are influencing Singaporean & Malaysian enterprises’ decision to select an ICT provider.
• Gain a view as to the business and IT objectives Singaporean & Malaysian enterprises are looking to achieve through their ICT investment strategies.
Table of Contents
1 Trends in ICT budgets
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT budget allocation by core technology area
1.4.1 Hardware budget breakdown
1.4.2 Software budget breakdowns
1.4.3 Third party IT services expenditure
1.4.4 Telecommunications budget
1.5 ICT budget allocation by function
1.6 Outsourced IT functions
2 ICT investment priorities and vendor mindshare
2.1 Introduction
2.2 Core technology investment priorities
2.2.1 Enterprise applications
2.2.2 Business intelligence
2.2.3 Communications & collaboration
2.2.4 Cloud computing solutions
3 ICT procurement trends
3.1 Introduction
3.2 Purchasing channels
3.3 Business objectives influencing IT investment strategy
3.4 IT objectives influencing IT investment strategy
3.5 ICT provider selection
4 Summary
4.1 S&M enterprises are considering investments in ICT to enhance organic growth and profitability
5 Appendix
5.1 Definitions
5.2 Further reading
5.3 Contact the authors
List Of Tables
Table 1: S&M enterprise ICT survey industry breakdown
Table 2: S&M enterprise ICT survey breakdown by size band (number of employees)
Table 3: Recent and expected ICT budget changes among S&M enterprises
Table 4: S&M enterprises’ (external) ICT budget allocation, 2013 and 2014
Table 5: S&M enterprises’ average hardware budget allocation
Table 6: S&M enterprises’ average software budget allocation by technology
Table 7: S&M enterprises’ average IT services budget allocation
Table 8: S&M enterprises’ average IT consulting services budget allocation
Table 9: S&M enterprises’ average telecommunications budget allocation
Table 10: S&M enterprises’ ICT budget allocation by function, 2013 and 2014
Table 11: Outsourced IT functions - S&M enterprises’ current and future outsourcing priorities
Table 12: Current and future investment priorities of S&M enterprises across core technologies
Table 13: Enterprise applications – S&M enterprises’ current and future investment priorities
Table 14: Enterprise applications – vendor mindshare amongst S&M enterprises
Table 15: Business intelligence – S&M enterprises’ current and future investment priorities
Table 16: Business intelligence – vendor mindshare amongst S&M enterprises
Table 17: Communications & collaboration – S&M enterprises’ current and future investment priorities
Table 18: Communications & collaboration – vendor mindshare amongst S&M enterprises
Table 19: Cloud computing solutions – S&M enterprises’ current and future investment priorities
Table 20: Cloud computing solutions – vendor mindshare amongst S&M enterprises
Table 21: S&M enterprises' preferred approach to buying technologies
Table 22: Business objectives which influence S&M enterprises' IT investment strategy
Table 23: IT objectives which influence S&M enterprises' IT investment strategy
Table 24: Factors influencing S&M enterprises' decision to choose an ICT provider
List Of Figures
Figure 1: S&M enterprise ICT survey industry breakdown
Figure 2: S&M enterprise ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among S&M enterprises
Figure 4: S&M enterprises’ (external) ICT budget allocation, 2013 and 2014
Figure 5: S&M enterprises’ average hardware budget allocation
Figure 6: S&M enterprises’ average software budget allocation by technology
Figure 7: S&M enterprises’ average IT services budget allocation
Figure 8: S&M enterprises’ average IT consulting services budget allocation
Figure 9: S&M enterprises’ average telecommunications budget allocation
Figure 10: S&M enterprises’ ICT budget allocation by function, 2013 and 2014
Figure 11: Outsourced IT functions - S&M enterprises’ current and future outsourcing priorities
Figure 12: Current and future investment priorities of S&M enterprises across core technologies
Figure 13: Enterprise applications – S&M enterprises’ current and future investment priorities
Figure 14: Enterprise applications – vendor mindshare amongst S&M enterprises
Figure 15: Business intelligence – S&M enterprises’ current and future investment priorities
Figure 16: Business intelligence – vendor mindshare amongst S&M enterprises
Figure 17: Communications & collaboration – S&M enterprises’ current and future investment priorities
Figure 18: Communications & collaboration – vendor mindshare amongst S&M enterprises
Figure 19: Cloud computing solutions – S&M enterprises’ current and future investment priorities
Figure 20: Cloud computing solutions – vendor mindshare among S&M enterprises
Figure 21: S&M enterprises' preferred approach to buying technologies
Figure 22: Business objectives which influence S&M enterprises' IT investment strategy
Figure 23: IT objectives which influence S&M enterprises' IT investment strategy
Figure 24: Factors influencing S&M enterprises' decision to choose an ICT provider
