Synopsis
This report presents the findings from a survey of 85 Australian enterprises regarding their approach to Information & Communication Technology (ICT) procurement. The survey investigates the way that Australian enterprises like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.
Scope
Provides insights into Australian enterprises’ preferred buying approaches.
Comprehend the business objectives that Australian enterprises are looking to achieve through their IT investment strategy.
Appreciate the IT objectives that Australian enterprises are looking to achieve through their IT investment strategy.
Understand the factors that are influencing Australian enterprises’ decision to select an ICT provider.
Understand which organizational roles influence ICT purchasing decisions and signing off budgets.
Summary
Why was the report written?
To highlight the criteria on which Australian enterprises select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.
What is the current market landscape and what is changing?
Australian enterprises are expecting growth in their ICT spending in 2013 and their preference towards hosted services is also gaining traction.
What are the key drivers behind recent market changes?
Kable Market Research believes that the acceptance of hosted services amongst Australian enterprises is expected to grow as hosting delivers significant cost savings.
What makes this report unique and essential to read?
Kable Market Research Market Research has invested significant resources in order to interview CIOs and IT managers about their ICT Procurement. Very few IT analyst houses will have interviewed 80+ ICT decision makers in the Australian market in H2 2012.
Reasons To Buy
Most Australian enterprises prefer to buy technologies direct from suppliers and then deploy them on site rather than hosted, primarily because of the confidentiality of the data or legacy systems already in place.
Kable Market Research believes that the improving economic conditions will have a positive effect on the Australian ICT market, which will be primarily driven by upcoming government contracts and regulatory requirements in the financial services sector.
The use of IT to support revenue growth is currently rated at the lower end of the IT objective list with an average rating of X on the scale of 1 to 4.
The indication of increasing ICT complexity is clear as very few enterprises (just X% of respondents) state that their ICT infrastructure is entirely standards based, where they operate with a small number of interoperable vendor solutions. Therefore, Kable Market Research believes that it is imperative for ICT vendors to showcase how their products and services meet enterprises’ requirements without adding to their ICT complexity.
The decision with regards to ICT investments is mostly influenced by higher authorities such as the CIO and the CEO. ICT vendors must understand the views of CEOs and CIOs with regards to technology investment decisions, and must work towards developing a relationship with these executives to enhance their business opportunities.
Table of Contents
1 Enterprise ICT investment trends
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT investment priorities
2 ICT procurement trends
2.1 Introduction
2.2 Purchasing channels
2.3 Business objectives influencing IT investment strategy
2.4 IT objectives influencing IT investment strategy
2.5 ICT provider selection
2.6 Influencers
2.7 Complexity of the ICT infrastructure environment
3 Summary
3.1 Australian enterprises are increasing their ICT investments driven by the convergence of social media, mobility and cloud computing
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authors
List Of Tables
Table 1: Australian enterprise ICT survey industry breakdown
Table 2: Australian enterprise ICT survey breakdown by size band (number of employees)
Table 3: Recent and expected ICT budget changes among Australian enterprises
Table 4: Australian enterprises’ current and future investment priorities across technology categories
Table 5: Australian enterprises' preferred approach to buying technologies
Table 6: Business objectives which influence Australian enterprises' IT investment strategy
Table 7: IT objectives which influence Australian enterprises' IT investment strategy
Table 8: Factors influencing Australian enterprises' decision to choose an ICT provider
Table 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets
Table 10: Complexity of ICT infrastructure in Australian enterprises
List Of Figures
Figure 1: Australian enterprise ICT survey industry breakdown
Figure 2: Australian enterprise ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among Australian enterprises
Figure 4: Australian enterprises’ current and future investment priorities across technology categories
Figure 5: Australian enterprises' preferred approach to buying technologies
Figure 6: Business objectives which influence Australian enterprises' IT investment strategy
Figure 7: IT objectives which influence Australian enterprises' IT investment strategy
Figure 8: Factors influencing Australian enterprises' decision to choose an ICT provider
Figure 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets
Figure 10: Complexity of ICT infrastructure in Australian enterprises
