Synopsis
To ensure these challenges are met HMRC continues to rely heavily on ICT. Though even this area is not immune from the drive to save money, nor is it able to ignore some of the wider trends shaping procurement across Whitehall.
For suppliers who might historically have shied away from HMRC, given its prevalence to channel its ICT demands through Aspire, things are changing as HMRC increasingly looks outside of its current contracts. These suppliers could now find HMRC a fertile ground.
Scope
Kable Market Research covers the use of ICT in the public sector across England, Scotland, Wales and Northern Ireland.
Summary
HMRC is no stranger to challenges, though the ones it currently faces are particularly steep. It has to close the tax gap by £7bn a year; reduce the amount spent on benefits and credits by £8.3bn; and it has to do this while introducing an overhaul to the way in which PAYE information is reported, reducing the overall headcount of the organisation by 10,000 and reducing the cost of undertaking these services by £955m by the end of 2015-16.
Reasons To Buy
• Gain insight into the UK central government market, specifically HMRC.
• Gain insight into the internal and external challenges facing HMRC.
• Gain insight into HMRC’s ICT infrastructure and it’s key suppliers and contracts.
Table of Contents
Contents
1 Executive summary
1.1 Opportunities for ICT suppliers
2 HM Revenue and Customs
2.1 Organisational overview
2.2 Delivery organizations
2.2.1 Valuation Office Agency
2.2.2 Government Banking Service
3 External challenges
4 Internal challenges
4.1 Real Time Information
4.2 Fixing PAYE, again...
4.3 Tax debt management
4.4 Personal tax credits
4.5 Fraud, error and working with DWP
4.6 Digitising excise movement and control systems
4.7 HMRC change programme
4.8 Joint Working
4.9 PaceSetter
5 Departmental staffing levels
6 Funding, expenditure trends and investment drivers
7 Departmental ICT
7.1 ICT strategy
7.2 Digital strategy
7.3 Key suppliers and contracts
7.4 Expenditure on ICT
7.4.1 Hardware
7.4.2 Software
7.4.3 Services
7.4.4 Communications
7.4.5 ICT staff
List Of Tables
NA
List Of Figures
Figure 1: Staff (full-time equivalent) across HMRC and the VOA
Figure 2: Combined HMRC and VOA expenditure, 2012
Figure 3: HMRC’s 13 machine strategy
Figure 4: HMRC transactional services 2010
Figure 5: HMRC spend on ICT, 2011
