About BPO market in EU
BPO is a segment of outsourcing that includes the subcontracting of the specific business process of an organization to third-party service providers. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. The BPO market in the EU is competitive and growing at a steady pace. The EU is becoming a prominent destination for BPO companies to expand their services due to the availability of skilled workforce. Cultural and language proximity among the EU countries facilitates BPO service providers to enhance their customer service. Operational efficiency and quality of service are the other major reasons for companies to outsource their business process to the EU.
Technavio's analysts forecast the BPO market in EU to grow at a CAGR of 5.44% during the period 2014-2019.
Covered in this report
The report provides the present scenario and the growth prospects of the BPO market in EU for the period 2015-2019. The market can be categorized into three broad segments based on the following: application, end-users, and geography.
Technavio's report, BPO Market in EU 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
Key regions
• Central and Eastern Europe
• Western Europe
Key vendors
• Accenture
• Capgemini
• IBM
• Infosys
• TCS
Other prominent vendors
• 3i Infotech
• Aegis
• Aon Associates
• Cognizant
• Convergys
• EXL
• Firstsource
• First Data
• HCL
• HP
• Sitel
• Wipro
• WNS
• Xerox
• Xchanging
Market driver
• Cost reduction and efficiency
• For a full, detailed list, view our report
Market challenge
• Data security
• For a full, detailed list, view our report
Market trend
• Cloud computing
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2019 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
PART 01: Executive summary
Highlights
PART 02: Scope of the report
Market overview
Top vendor offerings
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
PART 05: European Union
Background
Economic overview
PART 06: Market landscape
Market overview
BPO market overview in EU
Market size and forecast
Five forces analysis
Factors affecting choice of BPO locations
Pros and cons of BPO market in EU
PART 07: Market segmentation by application
EU market size by application
CRM BPO market in EU
HR BPO market in EU
F&A BPO market in EU
BPO market in EU for others
PART 08: Market segmentation by end-user
EU market segmentation by end-user
PART 09: Geographical segmentation
Central and Eastern Europe:
PART 10: Market drivers
PART 11: Impact of drivers
PART 12: Market challenges
PART 13: Impact of drivers and challenges
PART 14: Market trends
PART 15: Vendor landscape
Market analysis 2015
Other prominent vendors
PART 16: Key vendor analysis
Accenture
Capgemini
TCS
IBM
Infosys
PART 17: Appendix
List of abbreviations
PART 18: Explore Technavio
List Of Exhibits
Exhibit 01: Product and service offerings
Exhibit 02: Economic overview of the EU
Exhibit 03: BPO market in EU 2015-2019 ($ billions)
Exhibit 04: Five forces analysis
Exhibit 05: Factors affecting choice of BPO locations
Exhibit 06: Parameters affecting BPO locations in different countries
Exhibit 07: Pros and cons of BPO market in EU
Exhibit 08: Market segmentation by application 2014
Exhibit 09: CRM BPO market in EU ($ billions)
Exhibit 10: HR BPO market in EU ($ billions)
Exhibit 11: F&A BPO market in EU ($ billions)
Exhibit 12: BPO market in EU for others ($ billions)
Exhibit 13: EU market segmentation by end-user 2014 ($ billions)
Exhibit 14: Impact of drivers
Exhibit 15: Impact of drivers and challenges
Exhibit 16: Business segmentation by revenue 2013 and 2014
Exhibit 17: Products revenue 2014
Exhibit 18: Financial services revenue 2014
Exhibit 19: Communications, media, and technology revenue 2014
Exhibit 20: Resources and others revenue 2014
Exhibit 21: Health and public services revenue 2014
Exhibit 22: Capgemini: Business segmentation by revenue 2014
Exhibit 23: Capgemini: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 24: Capgemini: Geographical segmentation by revenue 2014
Exhibit 25: TCS: Business segmentation by revenue 2015
Exhibit 26: TCS: Business segmentation by revenue 2014 and 2015
Exhibit 27: TCS: Geographical segmentation by revenue 2015
Exhibit 28: TCS: Market segmentation by revenue 2015
Exhibit 29: TCS: Market segmentation by revenue 2014 and 2015
Exhibit 30: Global technology services revenue 2014
Exhibit 31: Global business services revenue 2014
Exhibit 32: Infosys: Business segmentation by revenue 2014
Exhibit 33: Infosys: Business segmentation by revenue 2013 and 2014 ($ millions)
Exhibit 34: Infosys: Geographical segmentation by revenue 2014
