Business process-as-a-service (BPaaS) is the delivery of business process outsourcing services that are sourced from the cloud and constructed for multitenancy. BPaaS solutions offer enhanced business agility, scalability, reliability, and lower costs through transaction-based pricing. The implementation of BPaaS enables end-user industries to switch from a capital-intensive model to a consumption-based cost structure. Some of the major BPaaS solution providers including Fujitsu Limited, IBM Corporation, Wipro Limited, and others improve efficiency, security, and optimize business operations for enterprises through a robust virtual computing infrastructure.
The global BPaaS market is expected to witness a high growth rate during the forecast period due to the rise in ICT expenditure by governments in several developed and the developing regions that include North America, Europe, and Asia-Pacific. In addition, surge in the demand for flexible and faster implementation of IT infrastructure among end-user industries has augmented the BPaaS market growth. Moreover, BPaaS market is expected to witness high growth rate due to its low costs of deployment, easy accessibility, flexible payment model, and growth in demand for virtual servers, cloud storage, and disaster recovery services. However, data privacy apprehension in public cloud deployment is one of the key factors that restrains the market growth.
The global BPaaS market is segmented based on application, deployment model, industry vertical, and geography. On the basis of application, it is categorized into HR service, finance & accounting service, analytics, supply chain management, digital asset management, and others. The deployment model includes private, public, and hybrid. Based on industry vertical, it is classified into banking, financial service, and insurance (BFSI); healthcare; government; manufacturing; retail; IT & telecom; and others (business service providers, media & entertainment, and hospitality). Geographically, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The key players that operate in the BPaaS market include Accenture, Wipro Limited, Tech Mahindra, Cognizant Technology Solutions Corporation, Capgemini, Genpact, IBM Corporation, Oracle Corporation, SAP SE, and Fujitsu Limited. These players have adopted strategies, such as geographical expansion, mergers & acquisitions, product portfolio expansion, and collaborations, to enhance their market penetration.
KEY BENEFITS FOR STAKEHOLDERS
KEY MARKET SEGMENTS
BY Application
BY DEPLOYMENT MODEL
BY INDUSTRY VERTICAL
BY GEOGRAPHY
Key Market Players
CHAPTER 1 INTRODUCTION
1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS
1.3. RESEARCH METHODOLOGY
1.3.1. Primary research
1.3.2. Secondary research
1.3.3. Analyst tools and models
1.3.4. Market segmentation
CHAPTER 2 EXECUTIVE SUMMARY
2.1. CXO PERSPECTIVE
CHAPTER 3 MARKET OVERVIEW
3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FINDINGS
3.2.1. Top winning strategies
3.2.2. Top investment pockets
3.2.3. Top impacting factors
3.2.3.1. Need for low cost IT infrastructure and data accessibility
3.2.3.2. Increase in the for business process analytics
3.2.3.3. Increase in cloud adoption across several industry verticals
3.2.3.4. Lack of IT skills and knowledge in underdeveloped nations
3.2.3.5. Increasing inclination towards cloud technology
3.3. PORTERS FIVE FORCES ANALYSIS
3.3.1. Bargaining power of suppliers
3.3.2. Bargaining power of buyers
3.3.3. Threat of substitutes
3.3.4. Threat of new entrants
3.3.5. Competitive rivalry
3.4. MARKET PLAYER POSITIONING
3.5. MARKET DYNAMICS
3.5.1. Drivers
3.5.1.1. Need for low cost IT infrastructure and data accessibility
3.5.1.2. Increase in the need for business process analytics
3.5.1.3. Increase in cloud adoption across several industry verticals
3.5.2. Restraints
3.5.2.1. Lack of IT skills and knowledge in underdeveloped nations
3.5.2.2. Rising security concerns over cloud deployment
3.5.3. Opportunities
3.5.3.1. Increasing inclination towards cloud technology
3.5.3.2. Increase in awareness of cloud computing benefits
CHAPTER 4 GLOBAL BUSINESS PROCESS-AS-A-SERVICE (BPAAS) MARKET, BY APPLICATION
4.1. OVERVIEW
4.2. HR SERVICE
4.2.1. Key market trends
4.2.2. Key growth factors and opportunities
4.2.3. Market size and forecast
4.3. FINANCE & ACCOUNTING SERVICE
4.3.1. Key market trends
4.3.2. Key growth factors and opportunities
4.3.3. Market size and forecast
4.4. ANALYTICS
4.4.1. Key market trends
4.4.2. Key growth factors and opportunities
4.4.3. Market size and forecast
4.5. SUPPLY CHAIN MANAGEMENT
4.5.1. Key market trends
4.5.2. Key growth factors and opportunities
4.5.3. Market size and forecast
4.6. DIGITAL ASSET MANAGEMENT
4.6.1. Key market trends
4.6.2. Key growth factors and opportunities
4.6.3. Market size and forecast
4.7. OTHERS (OMAAS & MANAGED MARKETING SERVICE)
4.7.1. Key market trends
4.7.2. Key growth factors and opportunities
4.7.3. Market size and forecast
CHAPTER 5 GLOBAL BUSINESS PROCESS-AS-A-SERVICE (BPAAS) MARKET, BY DEPLOYMENT MODEL
5.1. OVERVIEW
5.2. PRIVATE
5.2.1. Key market trends
5.2.2. Key growth factors and opportunities
5.2.3. Market size and forecast
5.3. PUBLIC
5.3.1. Key market trends
5.3.2. Key growth factors and opportunities
5.3.3. Market size and forecast
5.4. HYBRID
5.4.1. Key market trends
5.4.2. Key growth factors and opportunities
5.4.3. Market size and forecast
CHAPTER 6 GLOBAL BUSINESS PROCESS-AS-A-SERVICE MARKET(BPAAS) MARKET, BY INDUSTRY VERTICAL
6.1. OVERVIEW
6.2. BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)
6.2.1. Key market trends
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast
6.3. HEALTHCARE
6.3.1. Key market trends
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast ($million)
6.4. GOVERNMENT
6.4.1. Key market trends
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast
6.5. IT & TELECOM
6.5.1. Key market trends
6.5.2. Key growth factors and opportunities
6.5.3. Market size and forecast
6.6. RETAIL
6.6.1. Key market trends
6.6.2. Key growth factors and opportunities
6.6.3. Market size and forecast
6.7. MANUFACTURING
6.7.1. Key market trends
6.7.2. Key growth factors and opportunities
6.7.3. Market size and forecast
6.8. OTHERS (OMAAS & MANAGED MARKETING SERVICE)
6.8.1. Key market trends
6.8.2. Key growth factors and opportunities
6.8.3. Market size and forecast
CHAPTER 7 GLOBAL BUSINESS PROCESS AS-A-SERVICE (BPAAS) MARKET, BY GEOGRAPHY
7.1. OVERVIEW
7.2. NORTH AMERICA
7.2.1. Key trends
7.2.2. Key growth factors and opportunities
7.2.3. Market size and forecast
7.2.4. U.S.
7.2.5. Canada
7.2.6. Mexico
7.3. EUROPE
7.3.1. Key market trends
7.3.2. Key growth factors and opportunities
7.3.3. Market size and forecast
7.3.4. UK
7.3.5. Germany
7.3.6. France
7.3.7. Italy
7.3.8. Rest of Europe
7.4. ASIA-PACIFIC
7.4.1. Key market trends
7.4.2. Key growth factors and opportunities
7.4.3. Market size and forecast
7.4.4. China
7.4.5. Singapore
7.4.6. Japan
7.4.7. Australia
7.4.8. Rest of Asia-Pacific
7.5. LAMEA
7.5.1. Key market trends
7.5.2. Key growth factors and opportunities
7.5.3. Market size and forecast
7.5.4. Latin America
7.5.5. The Middle East
7.5.6. Africa
CHAPTER 8 COMPANY PROFILES
8.1.1. Company overview
8.1.2. Company snapshot
8.1.3. Operating business segments
8.1.4. Business performance
8.1.5. Key strategic moves & developments
8.2. CAPGEMINI
8.2.1. Company overview
8.2.2. Company Snapshot
8.2.3. Operating Segments
8.2.4. Business performance
8.2.5. Key strategic moves & developments
8.3. COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION
8.3.1. Company overview
8.3.2. Company snapshot
8.3.3. Operating Segments
8.3.4. Business performance
8.3.5. Key Strategic moves and developments
8.4. FUJITSU LIMITED
8.4.1. Company overview
8.4.2. Company snapshot
8.4.3. Operating Segments
8.4.4. Business performance
8.4.5. Key Strategic moves and developments
8.5. GENPACT
8.5.1. Company overview
8.5.2. Company snapshot
8.5.3. Operating Segments
8.5.4. Business performance
8.5.5. Key Strategic moves and developments
8.6. IBM CORPORATION
8.6.1. Company overview
8.6.2. Company snapshot
8.6.3. Operating Segments
8.6.4. Business performance
8.6.5. Key Strategic moves and developments
8.7. ORACLE CORPORATION
8.7.1. Company overview
8.7.2. Company snapshot
8.7.3. Operating Segments
8.7.4. Business performance
8.7.5. Key strategic moves and developments
8.8. TECH MAHINDRA
8.8.1. Company overview
8.8.2. Company Snapshot
8.8.3. Operating Segments
8.8.4. Business performance
8.8.5. Key Strategic moves and developments
8.9. SAP SE
8.9.1. Company overview
8.9.2. Company snapshot
8.9.3. Operating Segments
8.9.4. Business performance
8.9.5. Key strategic moves and developments
8.10. WIPRO LIMITED
8.10.1. Company overview
8.10.2. Company snapshot
8.10.3. Operating Segments
8.10.4. Business performance
8.10.5. Key strategic moves and developments
LIST OF TABLES
TABLE 1. GLOBAL BPAAS MARKET REVENUE, BY APPLICATION TYPE, 2016-2023 ($MILLION)
TABLE 2. HR SERVICE BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 3. FINANCE & ACCOUNTING SERVICE BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 4. ANALYTICS BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 5. SUPPLY CHAIN MANAGEMENTBPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 6. DIGITAL ASSET MANAGEMENT BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 7. OTHERS BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 8. GLOBAL BPAAS MARKET REVENUE, BY DEPLOYMENT MODEL, 2016-2023 ($MILLION)
TABLE 9. PRIVATE BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 10. PUBLIC BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 11. HYBRID BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 12. GLOBAL BPAAS MARKET REVENUE, BY INDUSTRY VERTICAL, 2016-2023 ($MILLION)
TABLE 13. BFSI BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 14. HEALTHCARE BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 15. GOVERNMENTBPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 16. IT &TELECOM BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 17. RETAIL BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 18. MANUFACTURING BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 19. OTHERS BPAAS MARKET REVENUE, BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 20. BPAAS MARKET BY GEOGRAPHY, 2016-2023 ($MILLION)
TABLE 21. NORTH AMERICA BPAAS MARKET BY COUNTRY, 2016-2023 ($MILLION)
TABLE 22. EUROPE BPAAS MARKET BY COUNTRY, 2016-2023 ($MILLION)
TABLE 23. ASIA-PACIFIC BPAAS MARKET BY COUNTRY, 2016-2023 ($MILLION)
TABLE 24. LAMEA BPAAS MARKET BY REGION, 2016-2023 ($MILLION)
TABLE 25. ACCENTURE: COMPANY SNAPSHOT
TABLE 26. ACCENTURE: OPERATING SEGMENTS
TABLE 27. CAPGEMINI : COMPANY SNAPSHOT
TABLE 28. CAPGEMINI: OPERATING SEGMENTS
TABLE 29. COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: COMPANY SNAPSHOT
TABLE 30. COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: OPERATING SEGMENTS
TABLE 31. FUJITSU LIMITED: COMPANY SNAPSHOT
TABLE 32. FUJITSU LIMITED: OPERATING SEGMENTS
TABLE 33. GENPACT: COMPANY SNAPSHOT
TABLE 34. GENPACT: OPERATING SEGMENTS
TABLE 35. IBM: COMPANY SNAPSHOT
TABLE 36. IBM CORPORATION: OPERATING SEGMENTS
TABLE 37. ORACLE CORPORATION: COMPANY SNAPSHOT
TABLE 38. ORACLE CORPORATION: OPERATING SEGMENTS
TABLE 39. TECH MAHINDRA: COMPANY SNAPSHOT
TABLE 40. TECH MAHINDRA: OPERATING SEGMENTS
TABLE 41. SAP SE.: COMPANY SNAPSHOT
TABLE 42. SAP SE.: OPERATING SEGMENTS
TABLE 43. WIPRO LIMITED: COMPANY SNAPSHOT
TABLE 44. WIPRO LIMITED: OPERATING SEGMENTS
LIST OF FIGURES
FIGURE 1. MARKET SEGMENTATION: BPAAS MARKET
FIGURE 2. TOP WINNING STRATEGIES, 2015-2017 (%)
FIGURE 3. TOP WINNING STRATEGIES, 2015-2017
FIGURE 4. TOP INVESTMENT POCKETS
FIGURE 5. TOP IMPACTING FACTORS
FIGURE 6. HIGH BARGAINING POWER OF SUPPLIERS
FIGURE 7. LOW-TO-MODERATE BARGAINING POWER OF BUYERS
FIGURE 8. LOW THREAT OF SUBSTITUTES
FIGURE 9. HIGH THREAT OF NEW ENTRANTS
FIGURE 10. HIGH COMPETITIVE RIVALRY
FIGURE 11. MARKET PLAYER POSITIONING, 2016
FIGURE 12. DRIVERS, RESTRAINTS, AND OPPORTUNITIES
FIGURE 13. GLOBAL BPAAS MARKET, BY APPLICATION
FIGURE 14. GLOBAL BPAAS MARKET, BY DEPLOYMENT MODEL
FIGURE 15. GLOBAL BPAAS MARKET, BY INDUSTRY VERTICAL
FIGURE 16. GLOBAL BPAAS MARKET BY GEOGRAPHY, MARKET SHARE (2016) AND CAGR (2017-2023)
FIGURE 17. NORTH AMERICA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 18. U.S. BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 19. CANADA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 20. MEXICO BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 21. EUROPE BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 22. UK BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 23. GERMANY BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 24. FRANCE BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 25. ITALY BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 26. REST OF EUROPE BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 27. ASIA-PACIFIC BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 28. CHINA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 29. SINGAPORE BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 30. JAPAN BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 31. AUSTRALIA BPAAS MARKET, 2016-2023 (MILLION)
FIGURE 32. REST OF ASIA-PACIFIC BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 33. LAMEA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 34. LATIN AMERICA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 35. THE MIDDLE EAST BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 36. AFRICA BPAAS MARKET, 2016-2023 ($MILLION)
FIGURE 37. ACCENTURE: REVENUE 2014-2016 ($MILLION)
FIGURE 38. CAPGEMINI: REVENUE, 2014-2016, ($ MILLION)
FIGURE 39. CAPGEMINI: REVENUE BY GEOGRAPHY, 2016 (%)
FIGURE 40. CAPGEMINI CORPORATION: REVENUE BY BUSINESS SEGMENT, 2016 (%)
FIGURE 41. COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION: REVENUE, 2013-2015 ($MILLION)
FIGURE 42. FUJITSU LIMITED.: REVENUE, 2014-2016 ($MILLION)
FIGURE 43. FUJITSU LIMITED: REVENUE, BY BUSINESS SEGMENT, 2016 (%)
FIGURE 44. GENPACT: REVENUE, 2014-2016 ($MILLION)
FIGURE 45. IBM CORPORATION: REVENUE 2014-2016 ($MILLION)
FIGURE 46. IBM CORPORATION: REVENUE, BY REGION, 2016 (%)
FIGURE 47. IBM CORPORATION: REVENUE, BY BUSINESS SEGMENTS, 2016 (%)
FIGURE 48. ORACLE CORPORATION: REVENUE, 2014-2016 ($MILLION)
FIGURE 49. TECH MAHINDRA: REVENUE, 2014-2016 ($MILLION)
FIGURE 50. TECH MAHINDRA: REVENUE BY REGION, 2016 (%)
FIGURE 51. SAP SE: REVENUE, 2014-2016 ($MILLION)
FIGURE 52. SAP SE: REVENUE BY SEGMENT, 2016 (%)
FIGURE 53. WIPRO LIMITED: REVENUE, 2014-2016 ($MILLION)
FIGURE 54. WIPRO LIMITED: REVENUE, BY SEGMENT, 2016 (%)
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