About cloud-based BPO
Over the years, enterprises worldwide have become increasingly dependent on technology and various software products to run their business and drive revenue growth. This trend is expected to intensify, and therefore the role of outsourcing the business processes to third party vendors has become vital and it directly contributes to the organization’s agenda.
Cloud computing has powered many SMEs business with remote workforces to be competitive in the market. It has provided enterprises with an opportunity to work together without any geographical constraints. In addition, it has also helped many organization to strengthen their customer base through modern innovative infrastructure that aids them to perform business operations real-time without any bandwidth limitation and latency.
The increased need for cost effective business process is playing a significant role in shaping the future of the global cloud-based BPO market. Recently, most of the business enterprises are looking forward to incorporate their various business process to cloud to gain a competitive advantage across all major verticals in emerging market. Moreover, the integration of various business process in cloud is predicted to amplify the growth of the business further, while ensuring the compliance and regulatory standards.
Technavio's analysts forecast the global cloud-based BPO market to grow at a CAGR of 11.39 percent over the period 2014-2019.
Covered in this report
This report covers market segmentation by services: HR, finance and accounting, payments, customer management, e-commerce, and others (such as advertising, supply management and industry operations) and by geography. In addition, it covers the information about the overview of cloud market and its deployment models and sub-segments: IaaS, PaaS and SaaS.
Technavio's report, Global Cloud-based BPO Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the global cloud-based BPO market landscape and its growth prospects in the coming years. It also includes profile of key vendors operating in this market.
Key vendors
• Accenture
• Cognizant
• IBM
• SAP
• TCS
Other prominent vendors
• ADP
• Atos
• CA Technologies
• Capgemini
• CSC
• Firstsource
• Fujitsu
• Genpact
• HCL Technologies
• HP
• Infosys
• NGA Human Resources
• Oracle
• Sungard
• Wipro
• WNS
• Xerox
Market driver
• Increased focus toward cost effective business operation
• For a full, detailed list, view our report
Market challenge
• Security and data privacy issues
• For a full, detailed list, view our report
Market trend
• Cloud brokerage services
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2019 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
PART 01: Executive summary
Highlights
PART 02: Scope of the report
Market overview
Top-vendor offerings
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market overview
Market size and forecast
Advantages of cloud-based BPO
Global BPO market
Global cloud computing market
Five forces analysis
PART 06: Overview of cloud computing
Overview
Cloud service segmentation
PART 07: Market segmentation by services
HR services market
E-commerce services market
Payment services market
Customer management services market
F&A services market
Others services market
PART 08: Geographical segmentation
Segmentation of global cloud-based BPO market by geography 2014
Market segmentation by geography 2014-2019
PART 09: Market drivers
PART 10: Impact of drivers
PART 11: Market challenges
PART 12: Impact of drivers and challenges
PART 13: Market trends
PART 14: Vendor landscape
Competitive scenario
Key vendors
Other prominent vendors
PART 15: Key vendor analysis
Accenture
Cognizant
IBM
SAP
TCS
PART 16: Appendix
List of abbreviations
PART 17: Explore Technavio
List of Exhibits?
Exhibit 01: Global cloud-based BPO market 2014-2019 ($ billions)
Exhibit 02: Global BPO Market 2014-2019 ($ billions)
Exhibit 03: Global cloud computing market 2014-2019 ($ billions)
Exhibit 04: Five forces analysis
Exhibit 05: Benefits of cloud computing
Exhibit 06: Advantages and disadvantages of a public cloud
Exhibit 07: Different layers of a private cloud
Exhibit 08: Advantages and disadvantage of a private cloud
Exhibit 09: Advantages and disadvantages of a hybrid cloud
Exhibit 10: Comparison of public, private, and hybrid clouds
Exhibit 11: Types of cloud services model and sub-segmentation
Exhibit 12: Global cloud-based BPO market by services 2014
Exhibit 13: Global cloud-based BPO market by services 2014-2019
Exhibit 14: HR services market 2014-2019 ($ billions)
Exhibit 15: E-commerce services market 2014-2019 ($ billions)
Exhibit 16: Payment services market 2014-2019 ($ billions)
Exhibit 17: Customer management services market 2014-2019 ($ billions)
Exhibit 18: F&A services market 2014-2019 ($ billions)
Exhibit 19: Others services market 2014-2019 ($ billions)
Exhibit 20: Market segmentation by geography 2014
Exhibit 21: Market segmentation by geography 2014-2019
Exhibit 22: Impact of drivers
Exhibit 23: Impact of drivers and challenges
Exhibit 24: Cloud service brokerage model
Exhibit 25: Cognizant Technology Solutions: Business segmentation by revenue 2014
Exhibit 26: Cognizant Technology Solutions: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 27: Cognizant Technology Solutions: Geographical segmentation by revenue 2014
Exhibit 28: SAP: Business segmentation by revenue 2014
Exhibit 29: SAP: Business/product segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 30: SAP: Geographical segmentation by revenue 2014
Exhibit 31: TCS: Business segmentation by revenue 2015
Exhibit 32: TCS: Business segmentation by revenue 2014 and 2015
Exhibit 33: TCS: Geographical segmentation by revenue 2015
