TechNavio's analysts forecast the Global Cloud-based Customer Management Services market to grow at a CAGR of 12.66 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increasing demand for cloud services. The Global Cloud-based Customer Management Services market has also been witnessing an increasing demand for public cloud services among SMEs. However, the issues relating to the security of cloud services could pose a challenge to the growth of this market.... Research Beam Model: Research Beam Product ID: 16381 2000 USD New
Global Cloud-based Customer Management Services Market 2012-2016
 

Global Cloud-based Customer Management Services Market 2012-2016

Global Cloud-based Customer Management Services Market 2012-2016

Category : ICT & Media

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TechNavio's analysts forecast the Global Cloud-based Customer Management Services market to grow at a CAGR of 12.66 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increasing demand for cloud services. The Global Cloud-based Customer Management Services market has also been witnessing an increasing demand for public cloud services among SMEs. However, the issues relating to the security of cloud services could pose a challenge to the growth of this market. 

TechNavio's report, Global Cloud-based Customer Management Services Market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the EMEA and APAC regions; it covers the Global Cloud-based Customer Management Services market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The key vendors dominating this space are Microsoft Corp., Oracle Corp., Pegasystems Inc., and Salesforce.com Inc.

The other vendors mentioned in the report are Amazon.com Inc., Amdocs Ltd., Astute Solutions Inc., Google Inc., IBM Corp., NetSuite Inc., Nice Systems Ltd., SAP AG, and Sword Ciboodle Ltd.

Key questions answered in this report:
What will the market size be in 2016 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of each of these key vendors?

01. Executive Summary

02. Introduction

03. Market Coverage


Market Overview

Product Offerings

04. Market Landscape

04.1 Global Cloud-based Customer Management Services Market Forecast

04.2 Global Public Cloud Services Market

04.3 Five Forces Analysis

05. Geographical Segmentation

06. Vendor Landscape

07. Buying Criteria

08. Market Growth Drivers

09. Drivers and their Impact

10. Market Challenges

11. Impact of Drivers and Challenges

12. Market Trends

13. Key Vendor Analysis


13.1 Microsoft Corp.

Business Overview

Key Information

SWOT Analysis

13.2 Oracle Corp.

Business Overview

Key Information

SWOT Analysis

13.3 Pegasystems Inc.

Business Overview

Key Information

SWOT Analysis

13.4 Salesforce.com Inc.

Business Overview

Key Information

SWOT Analysis

14. Other Reports in this Series



List of Exhibits 

Exhibit 1: Global Cloud-based Customer Management Services Market 2012-2016 (US$ billion)

Exhibit 2: Global Public Cloud Services Market 2012-2016 (US$ billion)

Exhibit 3: Global Cloud-based Customer Management Services Market by Geographical Segmentation 2012



 



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