Global Cloud-based ITSM Market 2014-2018

Global Cloud-based ITSM Market 2014-2018

Category : ICT & Media
Published On : January  2014
Pages : 59

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TechNavio's analysts forecast the Global Cloud-based ITSM market to grow at a CAGR of 16.82 percent over the period 2013-2018. One of the key factors contributing to this market growth is the increasing demand for economical ITSM solutions. The Global Cloud-based ITSM market has also been witnessing the increasing use of personal devices in the workplace. However, the integration concerns with existing ITSM services could pose a challenge to the growth of this market. 
TechNavio's report, the Global Cloud-Based ITSM Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the Europe, APAC and MEA regions; it also covers the Global cloud-based ITSM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors dominating this space are BMC Software, Inc., CA Technologies Inc., Hewlett-Packard Co., IBM Corp., and ServiceNow Corp. 
Other vendors mentioned in the report are Axios Systems plc, Cherwell Software LLC, EasyVista Inc., EMC Corp., FrontRange Solutions Inc., Hornbill Service Management Ltd., LANDesk Software Inc., Sunrise Software Ltd., SunView Software Inc., SysAid Technologies Ltd., TechExcel Ltd., and Vivantio Ltd. 
Key questions answered in this report: 
What will the market size be in 2018 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.



01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

03.1 Market Overview

03.2 Product Offerings

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

05. Introduction

06. Market Landscape

06.1 Market Overview

06.1.1 Overview of ITIL Framework

06.1.2 ITSM Overview

06.1.3 ITSM Deployment Models

06.2 Market Size and Forecast

06.3 Five Forces Analysis

07. Geographical Segmentation

Buying Criteria

08. Market Growth Drivers

09. Drivers and their Impact

10. Market Challenges

11. Impact of Drivers and Challenges

12. Market Trends

13. Trends and their Impact

14. Vendor Landscape

14.1 Competitive Scenario

14.1.1 Key News

14.1.2 Mergers and Acquisitions

14.2 Target End-users

14.3 Vendor Ranking 2013

14.3.1 BMC Software

14.3.2 ServiceNow Corp.

14.3.3 Hewlett-Packard Co.

14.3.4 IBM Corp.

14.3.5 CA

14.4 Other Prominent Vendors

14.4.1 FrontRange Solutions Inc.

14.4.2 Cherwell Software, LLC.

14.4.3 Hornbill Service Management Ltd.

14.4.4 LANDesk

14.4.5 EasyVista Inc.

14.4.6 Axios Systems plc.

14.4.7 Sunrise Software Ltd.

15. Key Vendor Analysis

15.1 BMC Software, Inc.

15.1.1 Business Overview

15.1.2 Business Segmentation

15.1.3 Key Information

15.1.4 SWOT Analysis

15.2 ServiceNow Corp.

15.2.1 Business Overview

15.2.2 Key Information

15.2.3 SWOT Analysis

15.3 Hewlett-Packard Co.

15.3.1 Business Overview

15.3.2 Business Segmentation

15.3.3 Key Information

15.3.4 SWOT Analysis

15.4 IBM Corp.

15.4.1 Business Overview

15.4.2 Business Segmentation

15.4.3 Key Information

15.4.4 SWOT Analysis

16. Other Reports in this Series

List of Exhibits

Exhibit 1: Market Research Methodology

Exhibit 2: ITIL Service Lifecycle

Exhibit 3: Stages Involved in Service Strategy Process

Exhibit 4: Core Operations of ITSM Solutions

Exhibit 5: Preferred Model of ITSM Services Deployment

Exhibit 6: Global Cloud-based ITSM Market 2013-2018

Exhibit 7: Global Cloud-based ITSM Market by Geographical Segmentation 2013

Exhibit 8: List of Vendors Targeting Key End-users

Exhibit 9: Business Segmentation of BMC Software

Exhibit 10: Business Segmentation of HP Co.

Exhibit 11: Business Segmentation of IBM Corp.


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