About Field Service Management (FSM) Software
FSM software helps organizations deliver effective on-site services by tracking requests, managing personnel, and maintaining visibility into operations. Some of the main features of FSM software include work order management, inventory, fleet tracking, and reporting. FSM software helps organizations automate field service operations to improve both efficiency and visibility. The increased adoption of FSM software from businesses of every type and size is fueling the growth of the global FSM software market.
Technavio’s analysts forecast the global field service management (FSM) software market to grow at a CAGR of 12.05% during the period 2017-2021.
Covered in this report
The report covers the present scenario and the growth prospects of the global field service management (FSM) software market for 2017-2021. The report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.
The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA
Technavio's report, Global Field Service Management (FSM) Software Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
• Astea International
• ClickSoftware
• IFS
• Oracle
• ServiceMax (GE Digital)
Other prominent vendors
• Accruent
• Comarch
• CORESYSTEMS
• FieldAware
• Infor
• Key2Act (formerly WennSoft)
• Microsoft
• MSI Data
• OverIT
• Praxedo
• Retriever Communications
• ServicePower
• ServiceTrade
Market driver
• Various pricing strategies by vendors
• For a full, detailed list, view our report
Market challenge
• High costs
• For a full, detailed list, view our report
Market trend
• Introduction of predictive analytics in FSM software
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2021 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.
Table of Contents
PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
PART 03: RESEARCH METHODOLOGY
PART 04: INTRODUCTION
• Market outline
• FSM process
• Benefits of the implementation of FSM software
PART 05: MARKET LANDSCAPE
• Market ecosystem
• Market characteristics
• Market segmentation analysis
• PART 06: MARKET SIZING
• Market definition
• Market sizing 2016
• Market size and forecast 2016-2021
• Market assumptions
PART 07: MARKET DEVELOPMENTS
• Wearable technology for FSM
• Emergence of M2M in FSM
PART 08: FIVE FORCES ANALYSIS
• Bargaining power of buyers
• Bargaining power of suppliers
• Threat of new entrants
• Threat of substitutes
• Threat of rivalry
• Market condition
PART 09: MARKET SEGMENTATION BY DEPLOYMENT
• Segmentation by deployment
• Comparison by deployment
• On-premises FSM software – Market size and forecast 2016-2021
• Cloud-based FSM software – Market size and forecast 2016-2021
• Market opportunity by deployment
PART 10: CUSTOMER LANDSCAPE
PART 11: REGIONAL LANDSCAPE
• Geographical segmentation
• Regional comparison
• Americas – Market size and forecast 2016-2021
• EMEA – Market size and forecast 2016-2021
• APAC – Market size and forecast 2016-2021
• Key leading countries
• Market opportunity
PART 12: DECISION FRAMEWORK
PART 13: DRIVERS AND CHALLENGES
• Market drivers
• Market challenges
PART 14: MARKET TRENDS
• Introduction of predictive analytics in FSM software
• Emergence of the IoT in FSM
• Introduction of mobile field service apps
PART 15: VENDOR LANDSCAPE
• Competitive scenario
PART 16: VENDOR ANALYSIS
• Key vendor offerings
• Other prominent vendors
PART 17: MAJOR VENDOR PROFILES
• Astea International
• ClickSoftware
• IFS
• Oracle
• ServiceMax (GE Digital)
PART 18: MERGERS AND ACQUISITIONS
• Mergers and acquisitions in the market
PART 19: APPENDIX
• List of abbreviations
List of Exhibits
Exhibit 01: FSM process
Exhibit 02: Parent market
Exhibit 03: Global IT software market
Exhibit 04: Market characteristics
Exhibit 05: Market segments
Exhibit 06: Market definition - Inclusions and exclusions checklist
Exhibit 07: Market size 2016
Exhibit 08: Validation techniques employed for market sizing 2016
Exhibit 09: Global FSM software market – Market size and forecast 2016-2021 ($ billions)
Exhibit 10: Global FSM software market – Year-over-year growth 2017-2021 (%)
Exhibit 11: Market assumptions
Exhibit 12: Five forces analysis 2016
Exhibit 13: Five forces analysis 2021
Exhibit 14: Bargaining power of buyers
Exhibit 15: Bargaining power of suppliers
Exhibit 16: Threat of new entrants
Exhibit 17: Threat of substitutes
Exhibit 18: Threat of rivalry
Exhibit 19: Market condition - Five forces
Exhibit 20: Deployment – Market share 2016-2021 (%)
Exhibit 21: Deployment models
Exhibit 22: Comparison by deployment
Exhibit 23: On-premises FSM software – Market size and forecast 2016-2021 ($ billions)
Exhibit 24: On-premises FSM software – Year-over-year growth 2017-2021 (%)
Exhibit 25: Cloud-based FSM software – Market size and forecast 2016-2021 ($ billions)
Exhibit 26: Cloud-based FSM software – Year-over-year growth 2017-2021 (%)
Exhibit 27: Market opportunity by deployment
Exhibit 28: Customer landscape
Exhibit 29: Global FSM software market – Market share by geography 2016-2021 (%)
Exhibit 30: Regional comparison
Exhibit 31: Americas – Market size and forecast 2016-2021 ($ billions)
Exhibit 32: Americas – Year-over-year growth 2017-2021 (%)
Exhibit 33: Top 3 countries in Americas
Exhibit 34: EMEA – Market size and forecast 2016-2021 ($ billions)
Exhibit 35: EMEA – Year-over-year growth 2017-2021 (%)
Exhibit 36: Top 3 countries in EMEA
Exhibit 37: APAC – Market size and forecast 2016-2021 ($ billions)
Exhibit 38: APAC – Year-over-year growth 2017-2021 (%)
Exhibit 39: Top 3 countries in APAC
Exhibit 40: Key leading countries
Exhibit 41: Market opportunity
Exhibit 42: Open-source FSM software
Exhibit 43: Pricing models
Exhibit 44: Key vendor offerings
Exhibit 45: Other prominent vendors in the global FSM software market
Exhibit 46: Mergers and acquisitions in the global FSM software market
