Global Intelligent Virtual Assistant Market 2014-2018

Global Intelligent Virtual Assistant Market 2014-2018

Category : ICT & Media
Published On : April  2014
Pages : 59

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About IVAs
An IVA is a customized automated digital character, such as an avatar or a 3D animated persona, which provides information and service assistance to customers. An IVA provides assistance on wide range of topics such as company details including financial and investor-related details, product portfolios, and technology-related information. They provide better customer engagement when compared to customer executives. Enterprises can use IVAs to reduce investment in developing multiple customer contact centers because IVAs offer maximum revenue for minimum resources.  
TechNavio's analysts forecast the Global IVA market will grow at a CAGR of 39.32 percent over the period 2013-2018.
Covered in this Report
The Global IVA market has been segmented based on its geography namely the Americas, the EMEA region, and the APAC region. The report also highlights the top end user segments in the market.
TechNavio's report, the Global IVA Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas and the EMEA and APAC regions; it also covers the Global IVA market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Key Regions
• Americas 
• EMEA        
Key Vendors
• Creative Virtual Ltd.
• eGain Corp.
• IntelliResponse Systems Inc.
• Next IT Corp.
• Nuance Communications Inc.
Other Prominent Vendors
• Anboto 
• Ecreation 
• Eidoserve Inc.
• Inbenta Technologies Inc.
• Indisys Technology Group Corp
• Speak Toit
• Stanush Technologies 
• Synthetix Ltd.
• The Selfservice Co. 
• Vi-Clone Corp.
• Virtual Zone Ltd.
Market Driver
• Need to Automate Knowledge Management.
• For a full, detailed list, view our report.
Market Challenge
• Difficulty in Integrating Knowledge Bases of IVAs and Enterprises.
• For a full, detailed list, view our report.
Market Trend
• Growing Demand for Cloud-based IVAs.
• For a full, detailed list, view our report.
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.


01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

03.1 Market Overview

03.2 Product Offerings

04. Market Research Methodology

04.1 Market Research Process

04.2 Research Methodology

05. Introduction

06. Market Landscape

06.1 Market Overview

06.1.1 Virtual Assistant Generations

06.2 Market Size and Forecast

06.3 Five Forces Analysis

07. Market Segmentation by End-users

07.1 Global Intelligent Virtual Assistant Market by End-users 2013

07.1.1 BFSI Sector

07.1.2 Education Sector

07.1.3 Travel Sector

07.1.4 Retail Sector

08. Geographical Segmentation

08.1 Global IVA Market by Geographical Segmentation 2013

09. Global Intelligent Virtual Assistant MarketBuying Criteria

10. Market Growth Drivers

11. Drivers and their Impact

12. Market Challenges

13. Impact of Drivers and Challenges

14. Market Trends

15. Trends and their Impact

16. Vendor Landscape

16.1 Market Share Analysis 2012

16.2 Other Prominent Vendors

16.3 SaaS/On-premises Site Search Providers

17. Key Vendor Analysis

17.1 Creative Virtual Ltd.

17.1.1 Business Overview

17.1.2 Business Segmentation

17.1.3 Key Information

17.1.4 SWOT Analysis

17.2 eGain Corp.

17.2.1 Business Overview

17.2.2 Business Segmentation

17.2.3 Key Information

17.2.4 SWOT Analysis

17.3 IntelliResponse Systems Inc.

17.3.1 Business Overview

17.3.2 Business Segmentation

17.3.3 Key Information

17.3.4 SWOT Analysis

17.4 Next IT Corp.

17.4.1 Business Overview

17.4.2 Business Segmentation

17.4.3 Key Information

17.4.4 SWOT Analysis

17.5 Nuance Communications Inc.

17.5.1 Business Overview

17.5.2 Business Segmentation

17.5.3 Key Information

17.5.4 SWOT Analysis

18. Other Reports in this Series

List of Exhibits

Exhibit 1: Market Research Methodology

Exhibit 2: Global IVA Market 2014-2018 (US$ million)

Exhibit 3: Global IVA Market by End-user Segmentation 2013

Exhibit 4: Global IVA Market by Geographical Segmentation 2013

Exhibit 5: Capabilities of the Different Vendors

Exhibit 6: Business Solutions: Creative Virtual

Exhibit 7: Business Segmentation: eGain Corp.

Exhibit 8: Business Solution: Intelliresponse Systems Inc.

Exhibit 9: Business Segmentation: Next IT Corp.

Exhibit 10: Business Segmentation: Nuance Communications Inc.

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