About IVA
IVA is a computer-generated character (an avatar or a 3D animated persona) that deliver text-based or voice-based information and service assistance to customers via a kiosk, mobile, or website. It incorporates natural-language processing and domain knowledge that changes according to the content of the dialog between the virtual assistant and customer. IVA provides user with vital information on topics such as company details, including financial and investor-related details, product portfolios, and technology-related information. IVA acts as a company representative to interact with the customers to address their queries specific to the company.
Technavio’s analysts forecast the global intelligent virtual assistant market to grow at a CAGR of 54.32% over the period 2014-2019.
Covered in this report
The report includes the present scenario and the growth prospects of the global intelligent virtual assistant market for the period 2015-2019. On the basis of end-user, the market is categorized into two segments:
• Large enterprises
• SMEs
Large enterprises and SMEs are further classified into:
• BFSI
• Government
• Retail
• Travel
• Others
Technavio's report, Global Intelligent Virtual Assistant Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, APAC, and EMEA; it also covers the landscape of the market and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
Key regions
• Americas
• APAC
• EMEA
Key vendors
• Anboto Group
• Creative Virtual
• CX Company
• Ecreation
• eGain
• Eidoserve
• H-care
• Inbenta Technologies
• Next IT
• Nuance Communications
• Synthetix
• Viclone
Market driver
• Multichannel virtual assistant
• For a full, detailed list, view our report
Market challenge
• Lack of standardization
• For a full, detailed list, view our report
Market trend
• Holographic virtual assistant
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2019 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
PART 01: Executive summary
Highlights
PART 02: Scope of the report
Base year
Forecast period
Market coverage
Definition
Market size calculation
Geographical segmentation
Vendor segmentation
Common currency conversion rates
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
Evolution of IVAs
Business and revenue model structure for IVA companies
PART 05: Market landscape
Market size and forecast
Five forces analysis
PART 06: Market segmentation by end-user
BFSI
Government
Retail
Travel
Others
PART 07: Geographical segmentation
PART 08: Market drivers
Increase in adoption of IVAs in healthcare industry
Multichannel VAs
Increasing demand for web self-service
Increased need to improve CRM
PART 09: Impact of drivers
PART 10: Market challenges
Proper integration between front-end and back-end knowledge base
Lack of standardization
Lack of learning curve
Complexity in understanding user objective
Lack of product differentiation and viability issues
PART 11: Impact of drivers and challenges
PART 12: Market trends
Holographic VAs
Social media
Increase in mobility
Mergers and acquisitions
PART 13: Vendor landscape
Competitive scenario
PART 14: Key vendor analysis
Anboto
CX Company
Creative Virtual
Ecreation
eGain
GetAbby
H-care
Inbenta
Next IT
Nuance
Synthetix
Viclone
PART 15: Appendix
List of abbreviations
PART 16: Explore Technavio
List of Exhibits
Exhibit 01: Business model for IVA providers
Exhibit 02: Revenue model for IVA providers
Exhibit 03: Global IVA market ($ billions)
Exhibit 04: Five forces analysis
Exhibit 05: Global IVA market by end-user 2014
Exhibit 06: Global IVA market by end-user 2014-2019
Exhibit 07: Global IVA market by end-user sector 2014-2019
Exhibit 08: Global IVA market in BFSI sector 2014-2019 ($ millions)
Exhibit 09: Global IVA market in government sector 2014-2019 ($ millions)
Exhibit 10: Global IVA market in retail sector 2014-2019 ($ millions)
Exhibit 11: Global IVA market in retail sector 2014-2019 ($ millions)
Exhibit 12: Global IVA market in others segment 2014-2019 ($ millions)
Exhibit 13: Global IVA market by geographical segmentation 2014-2019 ($ millions)
Exhibit 14: Number and growth rate of healthcare insurers in US 2008-2013
Exhibit 15: Impact of drivers
Exhibit 16: Impact of drivers and challenges
Exhibit 17: Competitive scenario in global IVA market
Exhibit 18: Anboto: Product segmentation
Exhibit 19: CX Company: Solutions segmentation
Exhibit 20: Creative Virtual: Product segmentation
Exhibit 21: Ecreation: Key solutions
Exhibit 22: eGain: Business segmentation by revenue 2014
Exhibit 23: eGain: Business segmentation by revenue 2013 and 2014 ($ millions)
Exhibit 24: eGain: Geographical segmentation by revenue 2014
Exhibit 25: GetAbby: Areas of application
Exhibit 26: H-care: Key products
Exhibit 27: Inbenta: Key technologies
Exhibit 28: Next IT: Business segmentation
Exhibit 29: Nuance: Business segmentation by revenue 2014
Exhibit 30: Nuance: Business segmentation by revenue 2013 and 2014 ($ millions)
Exhibit 31: Nuance: Geographical segmentation by revenue 2014
Exhibit 32: Synthetix: Product segmentation
Exhibit 33: Viclone: Product segmentation
