About IT Management as a Service
IT Management as a Service (ITMaaS) is a cloud-based IT service management tool and solution that provides service desk management, incident management, change and configuration management, and problem management. The ITMaaS market has undergone a transformation in the last couple of years. IT Management solutions have become increasingly sophisticated in their approach. Customer expectation has grown complex and can no longer be fulfilled by the traditional IT management practices. Resolving issues is no longer sufficient today and IT management tools must ensure that they can provide improved customer experience at a reduced cost.
TechNavio's analysts forecast the Global ITMaaS market to grow at a CAGR of 43.67 percent over the period 2013-2018.
Covered in this Report
The Global ITMaaS market can be segmented into three on the basis of its application: Systems and Network Monitoring and Management, Problem Management and Resource Utilization, and Capacity Planning and Billing. The report also discusses in detail the market segmentation based on end-users, the market landscape, and its growth prospects in the coming years.
TechNavio's report, Global IT Management as a Service (ITMaaS) Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers in detail the key leading vendors in the market and a quick understanding of other prominent vendors operating in this market. It also gives an understanding of the ITMaaS markets’ contribution to the Public Cloud Services market as a whole.
Key Regions
• Americas
• APAC
• EMEA
Key Vendors
• BMC Software
• CA Technologies
• HP
• ServiceNow
Other Prominent Vendors
• Absolute Software
• Cherwell Software
• EMC
• Epicor Software
• FrontRange Solutions
• Fujitsu
• Hornbill
• IBM
• Microsoft
• Serena Software
• Sunrise Software
• SunView Software
• SysAid Technologies
• Zoho
Market Driver
• Need to Drive IT Costs Down while Gaining Flexibility
• For a full, detailed list, view our report
Market Challenge
• Lack of Transparency in SLAs
• For a full, detailed list, view our report
Market Trend
• Increased Popularity of IT Management among SMEs
• For a full, detailed list, view our report
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Public Cloud Services Ecosystem
06.1 ITMaaS as a Segment of Public Cloud Services
07. Market Landscape
07.1 Market Overview
07.2 Market Size and Forecast
07.3 Five Forces Analysis
08. Market Segmentation by Application
09. Market Segmentation by End-users
10. Geographical Segmentation
11. Key Leading Countries
11.1 US
11.2 France
11.3 UK
12. Buying Criteria
13. Market Growth Drivers
14. Drivers and their Impact
15. Market Challenges
16. Impact of Drivers and Challenges
17. Market Trends
18. Trends and their Impact
19. Vendor Landscape
19.1 Competitive Scenario
19.2 Market Share Analysis 2013
19.3 Other Prominent Vendors
19.3.1 Cherwell Software
19.3.2 EMC Infra
19.3.3 Epicor
19.3.4 FrontRange
19.3.5 SunView
19.3.6 SysAid Technologies Ltd.
20. Key Vendor Analysis
20.1 BMC Software
20.1.1 Key Facts
20.1.2 Business Overview
20.1.3 Business Segmentation by Revenue 2013
20.1.4 Business Segmentation by Revenue 2012 and 2013
20.1.5 Geographical Segmentation by Revenue 2013
20.1.6 Business Strategy
20.1.7 Recent Developments
20.1.8 SWOT Analysis
20.2 CA Technologies
20.2.1 Key Facts
20.2.2 Business Overview
20.2.3 Business Segmentation by Revenue 2013
20.2.4 Business Segmentation by Revenue 2012 and 2013
20.2.5 Geographical Segmentation by Revenue 2013
20.2.6 Business Strategy
20.2.7 Recent Developments
20.2.8 SWOT Analysis
20.3 Hewlett-Packard
20.3.1 Key Facts
20.3.2 Business Overview
20.3.3 Business Segmentation by Revenue 2013
20.3.4 Business Segmentation by Revenue 2012 and 2013
20.3.5 Geographical Segmentation by Revenue 2013
20.3.6 Business Strategy
20.3.7 Recent Developments
20.3.8 SWOT Analysis
20.4 ServiceNow
20.4.1 Key Facts
20.4.2 Business Overview
20.4.3 Business Segmentation by Revenue 2013
20.4.4 Products Segmentation by Revenue 2012 and 2013
20.4.5 Geographical Segmentation by Revenue 2013
20.4.6 Recent Developments
20.4.7 SWOT Analysis
21. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Public Cloud Computing
Exhibit 3: ITMaaS as a Segment of Global Public Cloud Services Market 2013
Exhibit 4: Global ITMaaS Market Overview
Exhibit 5: Global ITMaaS Market 2014-2018 (US$ million)
Exhibit 6: Global ITMaaS Market Segmentation by Application
Exhibit 7: Global ITMaaS Market Segmentation by End-users, 2013
Exhibit 8: Global ITMaaS Market by Geographical Segmentation 2013
Exhibit 9: Global ITMaaS Market Segmentation by Vendors 2013
Exhibit 10: CA Technologies: Business Segmentation by Revenue 2013
Exhibit 11: CA Technologies: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 12: CA Technologies: Geographical Segmentation by Revenue 2013
Exhibit 13: Hewlett-Packard: Business Segmentation by Revenue 2013
Exhibit 14: Hewlett-Packard: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 15: Hewlett-Packard: Geographical Segmentation by Revenue 2013
