About Technical Support Outsourcing
Technical support is a wide range of services through which enterprises provide assistance to users of technology products. The support is usually delivered over email, telephone, website, or an incident logging tool and onsite technical support. Large organizations usually have internal technical support teams, while small and medium-sized organizations more often outsource technical support services to specialized firms that are referred as managed service providers. With the rise in the complexity of IT infrastructure and pricing models of various organizations, the technical support for products and services has become a crucial differentiating factor.
TechNavio's analysts forecast the Global Technical Support Outsourcing market to grow at a CAGR of 5.92 percent over the period 2013-2018.
Covered in this Report
The Global Technical Support Outsourcing market can be segmented into two divisions: Help Desk Support Outsourcing and Call Center Technical Support Outsourcing. This report covers information about the market share of the Global Technical Support Outsourcing market by Services. The report also covers information about the geographical segmentation of the Global Technical Support Outsourcing market based on three key regions.
TechNavio's report, Global Technical Support Outsourcing Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the APAC and EMEA regions; it also covers the Global Technical Support Outsourcing market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.
Key Regions
• Americas
• APAC
• EMEA
Key Vendors
• Hudson Software
• Inforonics Global Services
• Qcom Outsourcing
• Wipro
Other Prominent Vendors
• HCL Technology
• IBM
• Iyogi
• Support.com
• Telus International
Market Driver
• Rapidly Changing Channel Preferences
• For a full, detailed list, view our report
Market Challenge
• Gaps in Customer Expectation
• For a full, detailed list, view our report
Market Trend
• Increased Adoption of SOA and Integration
• For a full, detailed list, view our report
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by Services
07.1 Global Technical Support Outsourcing Market 2013
07.2 Help Desk Outsourcing in Global Technical Support Outsourcing Market
07.2.1 Market Size and Forecast
07.3 Call Centre Technical Support Outsourcing in Global Technical Support Outsourcing Market
07.3.1 Market Size and Forecast
08. Geographical Segmentation
08.1 Global Technical Support Outsourcing Market by Geographical Segmentation 2013
09. Buying Criteria
10. Market Growth Drivers
11. Drivers and their Impact
12. Market Challenges
13. Impact of Drivers and Challenges
14. Market Trends
15. Trends and their Impact
16. Vendor Landscape
16.1 Competitive Scenario
16.1.1 Key News
16.2 Market Share Analysis 2013
16.3 Other Prominent Vendors
16.3.1 HCL Technology Ltd.
16.3.2 IBM Corp.
16.3.3 Iyogi
16.3.4 Support.com
16.3.5 TELUS International
17. Key Vendor Analysis
17.1 Hudson Software
17.1.1 Key Facts
17.1.2 Business Overview
17.1.3 SWOT Analysis
17.2 Inforonics Global Services
17.2.1 Key Facts
17.2.2 Business Overview
17.2.3 SWOT Analysis
17.3 Qcom Outsourcing
17.3.1 Key Facts
17.3.2 Business Overview
17.3.3 Key Technologies
17.3.4 SWOT Analysis
17.4 Wipro
17.4.1 Key Facts
17.4.2 Business Overview
17.4.3 Revenue by Business Segmentation 2014
17.4.4 Revenue by Business Segmentation 2013 and 2014
17.4.5 Revenue by Geographical Segmentation 2014
17.4.6 Business Strategy
17.4.7 Recent Developments
17.4.8 SWOT Analysis
18. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Market Overview: Global Technical Support Outsourcing Market 2013
Exhibit 3: Global technical Support Outsourcing Market 2013 (US$ billions)
Exhibit 4: Market Segmentation: Global Technical Support Outsourcing Market 2013
Exhibit 5: Market Segmentation: Global Technical Support Outsourcing Market 2013- 2018
Exhibit 6: Help Desk Outsourcing in Global Technical Support Outsourcing Market 2013-2018 (US$ billions)
Exhibit 7: Call Centre Technical Support Outsourcing in Global Technical Support Outsourcing Market
Exhibit 8: Geographical Segmentation: Global Technical Support Outsourcing Market 2013
Exhibit 9: Qcom Outsourcing: Key Technologies
Exhibit 10: Wipro: Revenue by Business Segmentation 2014
Exhibit 11: Wipro: Revenue by Business Segmentation 2013 and 2014 (US$ billion)
Exhibit 12: Wipro: Revenue by Geographical Segmentation 2014
