Synopsis
This report presents the findings from a survey of 906 medium-sized enterprises regarding their Information & Communications Technology (ICT) budgets and staff allocation. The survey investigates how medium-sized enterprises currently allocate their ICT budgets across the core areas of enterprise ICT spend, namely hardware, software, IT services, communications and consulting.
Scope
Understand how ICT budgets are set to change in 2013 in terms of their overall size.
Appreciate how budgets are allocated across the core elements of ICT spend, including hardware, software, services, communications and consulting.
Learn how ICT money is being spent in areas such as the data centre, applications, IT management and the network.
Establish how IT staff are typically allocated within medium-sized enterprises.
Gain insight into with whom medium-sized enterprises plan to spend their ICT money.
Summary
Why was the report written?
In order to provide a depth of insight into ICT vendors’ and service providers’ potential customers.
What is the current market landscape and what is changing?
Medium-sized enterprises are modernizing their business operations by making investments in software solutions in order to improve productivity and remain competitive in their respective operating markets. Medium-sized enterprises are also gradually increasing their adoption of on-demand software.
What are the key drivers behind recent market changes?
Medium-sized enterprises are gradually increasing their adoption of SaaS and hosting services to reduce costs and their IT management burden.
What makes this report unique and essential to read?
Kable Market Research Market Research has invested significant resources in order to interview CIOs and IT managers about their IT Budgets. Very few IT analyst houses will have interviewed 900+ ICT decision makers in medium-sized enterprises in H2 2012.
Reasons To Buy
As large volumes of transactional content get generated on a daily basis, medium-sized enterprises will show greater interest in hosted data centres, which offer tangible benefits in terms of a reduction in space requirements and overall ICT costs relating to facilities, power, cooling, and hardware.
Medium-sized enterprises’ ICT budget allocation for internal development and maintenance has been high in 2013 and 2012, with most of the enterprises strengthening their internal ICT infrastructure in order to improve and automate their business processes.
Medium-sized enterprises are also allocating a significant proportion of their IT services budgets to security services in order to deal with the growing incidences of cybercrime and prevent the loss of business critical data as well as customers’ crucial financial information.
Kable Market Research’s survey shows that medium-sized enterprises are opting for third party application hosting and data centre services which not only provides quick installations and room for expansion but also minimises cost to a large extent.
Medium-sized enterprises’ are allocating 23% of total IT employees on service support & help desks in order to reduce ICT systems downtime and automate incident and problem management processes.
Table of Contents
1 Trends in ICT budgets
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT budget allocation by core technology area
1.5 ICT budget allocation by function
1.6 ICT spending by entity
1.7 IT staff distribution
2 Detailed ICT budget allocations
2.1 Introduction
2.2 Hardware budget breakdown
2.3 Software budget breakdowns
2.4 Third party IT services expenditure
2.5 Telecommunications budget
3 Summary
3.1 2013 has seen the return of optimism in ICT investments among medium-sized enterprises
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authors
List Of Tables
Table 1: Medium-sized enterprises – ICT survey geographic breakdown
Table 2: Medium-sized enterprises – ICT survey industry breakdown
Table 3: Recent and expected ICT budget changes among medium-sized enterprises
Table 4: Medium-sized enterprises’ (external) ICT budget allocation, 2012 and 2013
Table 5: Medium-sized enterprises’ ICT budget allocation by function, 2012 and 2013
Table 6: Medium-sized enterprises’ (external) ICT budget allocation by entity, 2012 and 2013
Table 7: Average allocation of full-time IT staff members in medium-sized enterprises
Table 8: Medium-sized enterprises’ average hardware budget allocation
Table 9: Average allocation of software budgets in medium-sized enterprises
Table 10: Medium-sized enterprises’ average software budget allocation by technology
Table 11: Medium-sized enterprises’ average IT services budget allocation
Table 12: Medium-sized enterprises’ average IT consulting services budget allocation
Table 13: Medium-sized enterprises’ average telecommunications budget allocation
List Of Figures
Figure 1: Medium-sized enterprises – ICT survey geographic breakdown
Figure 2: Medium-sized enterprises – ICT survey industry breakdown
Figure 3: Recent and expected ICT budget changes among medium-sized enterprises
Figure 4: Medium-sized enterprises’ (external) ICT budget allocation, 2012 and 2013
Figure 5: Medium-sized enterprises’ ICT budget allocation by function, 2012 and 2013
Figure 6: Medium-sized enterprises’ ICT budget allocation by entity, 2012 and 2013
Figure 7: Average allocation of full-time IT staff members in medium-sized enterprises
Figure 8: Medium-sized enterprises’ average hardware budget allocation
Figure 9: Average allocation of software budgets in medium-sized enterprises
Figure 10: Medium-sized enterprises’ average software budget allocation by technology
Figure 11: Medium-sized enterprises’ average IT services budget allocation
Figure 12: Medium-sized enterprises’ average IT consulting services budget allocation
Figure 13: Medium-sized enterprises’ average telecommunications budget allocation
