Synopsis
This report presents the findings from a survey of 155 healthcare providers regarding their approach to Information & Communications Technology (ICT) procurement. The survey investigates the way that healthcare providers like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.
Scope
Provides insights into healthcare providers’ preferred buying approaches.
Comprehend the operational objectives that healthcare providers are looking to achieve through their IT investment strategy.
Appreciate the IT objectives that healthcare providers’ are looking to achieve through their IT investment strategy.
Understand the factors that are influencing healthcare providers’ decision to select an ICT provider.
Understand which organisational roles influence ICT purchasing decisions and signing off budgets.
Summary
Why was the report written?
To highlight the criteria on which healthcare providers select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.
What is the current market landscape and what is changing?
Kable Market Research’s survey reveals that healthcare providers prefer to deploy technologies on-site as they want full control over their internal and external data and processes. However, preference towards hosted deployments is set to increase in the coming months.
What are the key drivers behind recent market changes?
Owing to various advantages such as scalability, easier management, and cost savings, healthcare providers are increasing their preference towards hosted deployment.
What makes this report unique and essential to read?
Kable Market Research Market Research has invested significant resources in order to interview CIOs and IT managers about their IT Procurement. Very few IT analyst houses will have interviewed 150+ ICT decision makers in the healthcare industry in H2 2012.
Reasons To Buy
Healthcare providers consider specific functionality expertise/depth to be an important factor in selecting an ICT provider, as the deployment of healthcare-specific solutions requires adequate skill and an understanding of working procedures to support huge interoperability requirements (given the integration of different medical specialities).
It is evident from the survey that the deployment of technologies as a hosted model is not very popular amongst healthcare providers due to new patient privacy standards and ever-changing regulations.
According to Kable Market Research’s survey, healthcare providers state that the objective of raising efficiency heavily influences their IT investment strategy, with the highest average rating of X on a scale of 1 to 4. As healthcare providers look to improve their profitability and productivity, they are striving to deploy technological solutions that help them to improve their operational efficiency.
With increasing ICT implementations amongst healthcare providers, the complexity of ICT infrastructure is on the rise. Mirroring this trend, the survey shows that a large proportion of healthcare providers is operating in an ICT infrastructure environment which is either very complex or somewhat complex.
Local resellers have an edge over national resellers in the healthcare sector as they are considered to be in a better position to provide timely after-sales support services.
Table of Contents
1 Enterprise ICT investment trends
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT investment priorities
2 ICT procurement trends
2.1 Introduction
2.2 Purchasing channels
2.3 Operational objectives influencing IT investment strategy
2.4 IT objectives influencing IT investment strategy
2.5 ICT provider selection
2.6 Influencers
2.7 ICT infrastructure environment complexity
3 Summary
3.1 Healthcare providers generally prefer purchasing technologies direct from suppliers and deploying them on site
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authors
List Of Tables
Table 1: Healthcare – enterprise ICT survey geographic breakdown
Table 2: Healthcare – enterprise ICT survey breakdown by size band (number of employees)
Table 3: Recent and expected ICT budget changes among healthcare providers
Table 4: Current and future investment priorities of healthcare providers across core technologies
Table 5: Healthcare providers’ preferred approach to buying technologies
Table 6: Operational objectives which influence healthcare providers’ IT investment strategy
Table 7: IT objectives which influence healthcare providers’ IT investment strategy
Table 8: Factors influencing healthcare providers’ decision to choose an ICT provider
Table 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets
Table 10: Complexity of ICT infrastructure in healthcare providers
List Of Figures
Figure 1: Healthcare – enterprise ICT survey geographic breakdown
Figure 2: Healthcare – enterprise ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among healthcare providers
Figure 4: Current and future investment priorities of healthcare providers across core technologies
Figure 5: Healthcare providers’ preferred approach to buying technologies
Figure 6: Operational objectives which influence healthcare providers’ IT investment strategy
Figure 7: IT objectives which influence healthcare providers’ IT investment strategy
Figure 8: Factors influencing healthcare providers’ decision to choose an ICT provider
Figure 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets
Figure 10: Complexity of ICT infrastructure in healthcare providers
