The Global Service Delivery Automation (Sda) Industry Was Valued At $620 Million In 2014, And Is Expected To Reach $6,752 Million By 2022, Growing At A Cagr Of 25.7% From 2016 To 2022. Sda Is Also Termed As Robotic Process Automation As Well As Intelligent Automation Depending Upon The Area Of Usage. It Is A Technology That Has Replaced Array Of Human Actions Or Work And Automates The Flow Of Business Processes That Earlier Used To Be Done Manually. Automation Is Already Embedded In Software Systems To A Great Extent; For Instance, We Can See The Customer Information Is Linked Across Financial As Well As Procurement Functions. However, Mostly It Is Assumed As A Part Of The Normal Feature And Functionality Of A System, And Generally Not Considered As Automation, But Simply Termed As A More Powerful System(S). Research Beam Model: Research Beam Product ID: 1237771 5370 USD New
Service Delivery Automation Market - Global Opportunity and Forecast, 2014-2022

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Service Delivery Automation Market - Global Opportunity and Forecast, 2014-2022

 
  • Category : ICT & Media
  • Published On : February  2017
  • Pages : 135
 
 

The Global Service Delivery Automation (Sda) Industry Was Valued At $620 Million In 2014, And Is Expected To Reach $6,752 Million By 2022, Growing At A Cagr Of 25.7% From 2016 To 2022. Sda Is Also Termed As Robotic Process Automation As Well As Intelligent Automation Depending Upon The Area Of Usage. It Is A Technology That Has Replaced Array Of Human Actions Or Work And Automates The Flow Of Business Processes That Earlier Used To Be Done Manually. Automation Is Already Embedded In Software Systems To A Great Extent; For Instance, We Can See The Customer Information Is Linked Across Financial As Well As Procurement Functions. However, Mostly It Is Assumed As A Part Of The Normal Feature And Functionality Of A System, And Generally Not Considered As Automation, But Simply Termed As A More Powerful System(S).

Sda Is Mostly Referred To Automation In It Infrastructure And Application Management Services, Robotic Process Automation As Well As Business Process Automation. The Sda Market Is Segmented Based On Component, Type, User Type, Industry Vertical, And Geography. Based On Component, It Is Divided Into Two Types: Software And Services. Based On Industry Vertical, The Market Is Categorized Into Bfsi, Healthcare, Travel Hospitality & Leisure, It & Telecom, Manufacturing, Transport & Logistics, Retail, And Others. The Study Also Includes Service Delivery Automation Market Types Such As It Process Automation And Business Process Automation. By It Process Automation, The Market Is Further Sub-Segmented Into Infrastructure Automation And Application Life Cycle Automation; While The Business Process Automation Is Subdivided Into Generic Automation, Process-Specific Automation, And Industry-Specific Automation. Based On User Type, The Market Comprises Large And Small & Medium Enterprises.

Geographically, It Is Analyzed Across North America, Europe, Asia-Pacific, And Lamea. North America Is Expected To Dominate The Global Market, Owing To Growth In E-Commerce Industry And Modernization Of Infrastructure And Manufacturing Facilities.

Asia-Pacific Is Expected To Grow At A Cagr Of 29.9% During The Forecast Period, Owing To The Increased Adoption Of Sda By Industries From Various Sectors. Companies, Such As Hp, Microsoft, Oracle, Amazon, Ibm Are Looking At Better Business Opportunities In The Indian Market.

Key Players Profiled In The Study Are Ibm Corporation, Uipath Srl, Ipsoft, Blueprism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan Inc., Sutherland Global Services, And Arago Us, Inc.

Key Benefits

  • The Report Provides An Overview Of The Trends, Structure, Drivers, Challenges, And Opportunities In The Global.
  • Porter’s Five Forces Analysis Highlights The Potential Of Buyers & Suppliers, And Provides Insights On The Competitive Structure Of The Market To Determine The Investment Pockets.
  • Current Trends And Future Estimations Adopted By The Key Players Are Provided To Determine Overall Competitiveness Of The Market.
  • The Quantitative Analysis Through 2014–2022 Is Provided To Elaborate The Market Potential.

Service Delivery Automation Market Key Segments

By Component

  • Software
  • Services

By Type

  • It Process Automation
    • Infrastructure Automation
    • Application Lifecycle Automation
  • Business Process Automation
    • Generic Automation
    • Process-Specific Automation
    • Industry-Specific Automation

By User Type

  • Large Enterprises
  • Small & Medium Enterprises

By Industry Vertical

  • Bfsi
  • Healthcare/Pharma
  • Travel, Hospitality & Leisure
  • It & Telecom
  • Manufacturing
  • Transport & Logistics
  • Retail
  • Others

By Geography

  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Uk
    • France
    • Germany
    • Rest Of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Rest Of Asia-Pacific
  • Lamea
    • Latin America
    • Middle East
    • Africa

Key Players Profiled in the Report

  • Ibm Corp.
  • Uipath Srl
  • Ipsoft
  • Blue Prism
  • Xerox Corporation
  • Nice Systems Ltd.
  • Celaton Limited
  • Openspan Inc.
  • Sutherland Global Services
  • Arago Us, Inc.

Other Market Players Mentioned in the Report

  • Mobistar
  • Delhaize Group
  • Bpost
  • Ecover

CHAPTER1 INTRODUCTION

1.1. Report description
1.2. Key benefits
1.3. Key market segments
1.4. Research methodology

1.4.1. Secondary research
1.4.2. Primary research
1.4.3. Analyst tools and models

CHAPTER 2 EXECUTIVE SUMMARY

2.1. CXO PERSPECTIVE

CHAPTER 3 MARKET OVERVIEW

3.1. Market definition and scope
3.2. Key findings

3.2.1. Top factors impacting the market

3.2.1.1. Scalability
3.2.1.2. Governance and reporting
3.2.1.3. High initial investment

3.2.2. Top investment pockets
3.2.3. Top winning strategies

3.3. Porters five force analysis

3.3.1. Moderate bargaining power of Suppliers
3.3.2. High bargaining power of Buyers
3.3.3. Low threat of substitute
3.3.4. Moderate threat of new entrants
3.3.5. High competitive rivalry

3.4. Market Player Positioning
3.5. Market Dynamics

3.5.1. Drivers

3.5.1.1. Enhanced productivity & reduced cycle time
3.5.1.2. Advanced process analytics
3.5.1.3. Improved quality, accuracy and compliance
3.5.1.4. Efficiency and cost reduction

3.5.2. Restraints

3.5.2.1. High monetary expenses for the initial implementation

3.5.3. Opportunities

3.5.3.1. Growth in e-commerce industry

CHAPTER 4 SERVICE DELIVERY AUTOMATION MARKET, BY COMPONENT

4.1. Overview
4.2. Software

4.2.1. Key market trends
4.2.2. Key growth factors and opportunities
4.2.3. Market size and forecast

4.3. Services

4.3.1. Key market trends
4.3.2. Key growth factors and opportunities
4.3.3. Market size and forecast

CHAPTER 5 SERVICE DELIVERY AUTOMATION MARKET, BY TYPE

5.1. Overview
5.2. IT Process Automation

5.2.1. Key market trends
5.2.2. Key growth factors and opportunities
5.2.3. Market size and forecast

5.3. Business Process Automation

5.3.1. Key market trends
5.3.2. Key growth factors and opportunities
5.3.3. Market size and forecast

CHAPTER 6 SERVICE DELIVERY AUTOMATION MARKET, BY USER TYPE

6.1. Overview

6.1.1. Market size and forecast

6.2. Large Enterprise

6.2.1. Key Market Trends
6.2.2. Key growth drivers and opportunities
6.2.3. Market size and forecast

6.3. Small & Medium Enterprises (SMEs)

6.3.1. Key Market Trends
6.3.2. Key growth drivers and opportunities
6.3.3. Market size and forecast

CHAPTER 7 SERVICE DELIVERY AUTOMATION MARKET, BY INDUSTRY VERTICAL

7.1. Overview

7.1.1. Market size and forecast

7.2. BFSI

7.2.1. Key market trends
7.2.2. Key growth drivers and opportunities
7.2.3. Market size and forecast

7.3. Healthcare

7.3.1. Key market trends
7.3.2. Key growth drivers and opportunities
7.3.3. Market size and forecast

7.4. Travel, Hospitality & Leisure

7.4.1. Key market trends
7.4.2. Key growth drivers and opportunities
7.4.3. Market size and forecast

7.5. IT & Telecom

7.5.1. Key market trends
7.5.2. Key growth drivers and opportunities
7.5.3. Market size and forecast

7.6. Manufacturing

7.6.1. Key market trends
7.6.2. Key growth drivers and opportunities
7.6.3. Market size and forecast

7.7. Transport & logistics

7.7.1. Key market trends
7.7.2. Key growth drivers and opportunities
7.7.3. Market size and forecast

7.8. Retail

7.8.1. Key market trends
7.8.2. Key growth drivers and opportunities
7.8.3. Market size and forecast

7.1. Others

7.1.1. Key market trends
7.1.2. Key growth drivers and opportunities
7.1.3. Market size and forecast

CHAPTER 8 SERVICE DELIVERY AUTOAMTION MARKET, BY GEOGRAPHY

8.1. OVERVIEW
8.2. North America

8.2.1. Key market trends
8.2.2. Key growth factors and opportunities
8.2.3. Market size and forecast

8.2.3.1. U.S.
8.2.3.2. Canada
8.2.3.3.Mexico

8.3. Europe

8.3.1. Key market trends
8.3.2. Key growth factors and opportunities
8.3.3. Market size and forecast

8.3.3.1. U.K.
8.3.3.2. France
8.3.3.3. Germany
8.3.3.4. Rest of Europe

8.4. Asia-Pacific

8.4.1. Key market trends
8.4.2. Key growth factors and opportunities
8.4.3. Market size and forecast

8.4.3.1. China
8.4.3.2. Japan
8.4.3.3. South Korea
8.4.3.4. India
8.4.3.5. Rest of Europe

8.5. LAMEA

8.5.1. Key market trends
8.5.2. Market size and forecast

8.5.2.1. Latin America
8.5.2.2. Middle East
8.5.3.3. Africa

CHAPTER 9 COMPANY PROFILES

9.1. IBM Corp.

9.1.1. Company overview
9.1.2. Company snapshot
9.1.3. Business performance
9.1.4. Key operating segments
9.1.5. Key strategies and developments

9.2. Uipath SRL

9.2.1. Company overview
9.2.2. Company snapshot
9.2.3. Business performance
9.2.4. Key operating segments
9.2.5. Key strategies and developments

9.3. Ipsoft

9.3.1. Company overview
9.3.2. Company snapshot
9.3.3. Business performance
9.3.4. Key operating segments
9.3.5. Key strategies and developments

9.4. Blue Prism

9.4.1. Company overview
9.4.2. Company snapshot
9.4.3. Business performance
9.4.4. Key operating segments
9.4.5. Key strategies and developments

9.5. XEROX CORPORATION

9.5.1. Company overview
9.5.2. Company snapshot
9.5.3. Business performance
9.5.4. Key operating segments
9.5.5. Key strategies and developments

9.6. NICE SYSTEMS LTD.

9.6.1. Company overview
9.6.2. Company snapshot
9.6.3. Business performance
9.6.4. Key operating segments
9.6.5. Key strategies and developments

9.7. AUTOMATION ANYWHERE INC.

9.7.1. Company overview
9.7.2. Company snapshot
9.7.3. Business performance
9.7.4. Key operating segments
9.7.5. Key strategies and developments

9.8. ARAGO US, INC

9.8.1. Company overview
9.8.2. Company snapshot
9.8.3. Business performance
9.8.4. Key operating segments
9.8.5. Key strategies and developments

9.9. AUTOMATION ANYWHERE INC.

9.9.1. Company overview
9.9.2. Company snapshot
9.9.3. Business performance
9.9.4. Key operating segments
9.9.5. Key strategies and developments

9.10. ARAGO US, INC

9.10.1. Company overview
9.10.2. Company snapshot
9.10.3. Business performance
9.10.4. Key operating segments
9.10.5. Key strategies and developments

LIST OF TABLES

TABLE 1. GLOBAL SERVICE DELIVERY AUTOMATION MARKET BY COMPONENT, 2014-2022 ($MILLION)
TABLE 2. SERVICE DELIVERY AUTOMATION MARKET FOR SOFTWARE BY GEOGRAPHY, 2014-2022 ($MILLION)
TABLE 3. SERVICE DELIVERY AUTOMATION MARKET FOR SERVICES, BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 4. SERVICE DELIVERY AUTOMATION MARKET, BY TYPE 2014-2022 ($MILLION)
TABLE 5. SERVICE DELIVERY AUTOMATION MARKET FOR IT PROCESS AUTOMATION, BY TYPE 2014-2022 ($MILLION)
TABLE 6. IT PROCESS AUTOMATION MARKET, BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 7. SERVICE DELIVERY AUTOMATION MARKET FOR BUSINESS PROCESS AUTOMATION, BY TYPE 2014-2022 ($MILLION
TABLE 8. BUSINESS PROCESS AUTOMATION MARKET, BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 9. SERVICE DELIVERY AUTOMATION MARKET, BY USER TYPE 2014-2022 ($MILLION)
TABLE 10. LARGE ENTERPRISE MARKET, BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 11. SMALL & MEDUIM ENTERPRISES MARKET, BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 12. SERVICE DELIVERY AUTOMATION MARKET, BY INDSUTRY VERTICAL 2014-2022 ($MILLION)
TABLE 13. BFSI MARKET BY GEOGRAPHY 2014-2022 ($MILLION)72
TABLE 14. HEALTHCARE MARKET BY GEOGRAPHY 2014-2022 ($MILLION)73
TABLE 15. TRAVEL, HOSPITALITY & LEISURE MARKET BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 16. IT & TELECOM MARKET BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 17. MANUFACTURING MARKET BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 18. TRANSPORT & LOGISTICS MARKET BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 19. RETAIL MARKET BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 20. OTHER VERTICALS MARKET BY GEOGRAPHY 2014-2022 ($MILLION)
TABLE 21. SERVICE DELIVERY AUTOAMTION MARKET, BY REGION, 2014-2022 ($MILLION)
TABLE 22. NORTH AMERICA SERVICE DELIVERY AUTOMATION MARKET BY COUNTRY, 2014-2022 ($MILLION)
TABLE 23. EUROPE SERVICE DELIVERY AUTOMATION MARKET BY COUNTRY, 2014-2022 ($MILLION)
TABLE 24. ASIA-PACIFIC SERVICE DELIVERY AUTOMATION MARKET BY COUNTRY, 2014-2022 ($MILLION)
TABLE 25. LAMEA SERVICE DELIVERY AUTOMATION MARKET BY COUNTRY, 2014-2022 ($MILLION)

LIST OF FIGURES

FIGURE 1. SERVICE DELIVERY AUTOMATION MARKET: MARKET SNAPSHOT
FIGURE 2. GLOBAL SERVICE DELIVERY AUTOMATION: MARKET SEGMENTATION
FIGURE 3. TOP INVESTMENT POCKETS
FIGURE 4. HIGH BARGAING POWER OF SUPPLIERS
FIGURE 5. BARGAINING POWER OF BUYERS
FIGURE 6. THREAT OF SUBSTITUTE
FIGURE 7. THREAT OF NEW ENTRANTS
FIGURE 8. THREAT OF NEW ENTRANTS
FIGURE 9. GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY COMPONENT
FIGURE 10. GLOBAL SERVICE DELIVERY AUTOMATION MARKET, BY COMPONENT
FIGURE 11. COMPARATIVE REGIONAL MARKET SHARE ANALYSIS OF SOFTWARE MARKET, BY REGION 2015 & 2022
FIGURE 12. COMPARATIVE REGIONAL MARKET SHARE ANALYSIS OF SERVICES MARKET, BY REGION 2015 & 2022
FIGURE 13. SERVICE DELIVERY AUTOMATION MARKET, BY TYPE 2015-2022
FIGURE 14. SERVICE DELIVERY AUTOAMTION MARKET SHARE, BY REGION, 2015(%)
FIGURE 15. OVERVIEW: NORTH AMERICA SERVICE DELIVERY AUTOMATION MARKET
FIGURE 16. OVERVIEW: NORTH AMERICA SERVICE DELIVERY AUTOMATION MARKET
FIGURE 17. OVERVIEW: ASIA-PACIFIC SERVICE DELIVERY AUTOMATION
FIGURE 18. OVERVIEW: LAMEA SERVICE DELIVERY AUTOMATION MARKET