China Cloud-Based Contact Center Market Research Report 2016

Table of Contents

China Cloud-Based Contact Center Market Research Report 2016
1 Cloud-Based Contact Center Market Overview
1.1 Product Overview and Scope of Cloud-Based Contact Center
1.2 Cloud-Based Contact Center Segment by Type
1.2.1 China Production Market Share of Cloud-Based Contact Center Type in 2015
1.2.2 Professional Services
1.2.3 Managed Services
1.2.4 Type III
1.3 Applications of Cloud-Based Contact Center
1.3.1 Cloud-Based Contact Center Consumption Market Share by Application in 2015
1.3.2 Call Routing And Queuing
1.3.3 Data Integration And Recording
1.3.4 Chat Quality And Monitoring
1.3.5 Real-Time Decision Making
1.4 China Market Size (Value) of Cloud-Based Contact Center (2011-2021)
1.5 China Cloud-Based Contact CenterStatus and Outlook
1.6 Government Policies

2 China Cloud-Based Contact Center Market Competition by Manufacturers
2.1 China Cloud-Based Contact Center Capacity, Production and Share by Manufacturers (2015 and 2016)
2.2 China Cloud-Based Contact Center Revenue and Share by Manufacturers (2015 and 2016)
2.3 China Cloud-Based Contact Center Average Price by Manufacturers (2015 and 2016)
2.4 Manufacturers Cloud-Based Contact Center Manufacturing Base Distribution, Sales Area, Product Type
2.5 Cloud-Based Contact Center Market Competitive Situation and Trends
2.5.1 Cloud-Based Contact Center Market Concentration Rate
2.5.2 Cloud-Based Contact Center Market Share of Top 3 and Top 5 Manufacturers

3 China Cloud-Based Contact Center Manufacturers Profiles/Analysis
3.1 8x8, Inc.
3.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.1.2 Cloud-Based Contact Center Product Type, Application and Specification
3.1.2.1 Type I
3.1.2.2 Type II
3.1.3 8x8, Inc. Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.1.4 Main Business/Business Overview
3.2 Five9, Inc.
3.2.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.2.2 116 Product Type, Application and Specification
3.2.2.1 Type I
3.2.2.2 Type II
3.2.3 Five9, Inc. 116 Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.2.4 Main Business/Business Overview
3.3 Cisco Systems, Inc.
3.3.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.3.2 130 Product Type, Application and Specification
3.3.2.1 Type I
3.3.2.2 Type II
3.3.3 Cisco Systems, Inc. 130 Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.3.4 Main Business/Business Overview
3.4 Genesys Telecommunications Laboratories, Inc.
3.4.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.4.2 Nov Product Type, Application and Specification
3.4.2.1 Type I
3.4.2.2 Type II
3.4.3 Genesys Telecommunications Laboratories, Inc. Nov Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.4.4 Main Business/Business Overview
3.5 Oracle Corporation
3.5.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.5.2 Product Type, Application and Specification
3.5.2.1 Type I
3.5.2.2 Type II
3.5.3 Oracle Corporation Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.5.4 Main Business/Business Overview
3.6 Nice-Systems Ltd.
3.6.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.6.2 Million USD Product Type, Application and Specification
3.6.2.1 Type I
3.6.2.2 Type II
3.6.3 Nice-Systems Ltd. Million USD Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.6.4 Main Business/Business Overview
3.7 Newvoicemedia
3.7.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.7.2 Electronics Product Type, Application and Specification
3.7.2.1 Type I
3.7.2.2 Type II
3.7.3 Newvoicemedia Electronics Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.7.4 Main Business/Business Overview
3.8 3CLogic
3.8.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.8.2 Product Type, Application and Specification
3.8.2.1 Type I
3.8.2.2 Type II
3.8.3 3CLogic Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.8.4 Main Business/Business Overview
3.9 Connect First, Inc.
3.9.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.9.2 Product Type, Application and Specification
3.9.2.1 Type I
3.9.2.2 Type II
3.9.3 Connect First, Inc. Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.9.4 Main Business/Business Overview
3.10 Aspect Software Parent Inc.
3.10.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
3.10.2 Product Type, Application and Specification
3.10.2.1 Type I
3.10.2.2 Type II
3.10.3 Aspect Software Parent Inc. Capacity, Production, Revenue, Price and Gross Margin (2015 and 2016)
3.10.4 Main Business/Business Overview

4 China Cloud-Based Contact Center Capacity, Production, Revenue, Consumption, Export and Import (2011-2016)
4.1 China Cloud-Based Contact Center Capacity, Production and Growth (2011-2016)
4.2 China Cloud-Based Contact Center Revenue and Growth (2011-2016)
4.3 China Cloud-Based Contact Center Production, Consumption, Export and Import (2011-2016)

5 China Cloud-Based Contact Center Production, Revenue (Value), Price Trend by Type
5.1 China Cloud-Based Contact Center Production and Market Share by Type (2011-2016)
5.2 China Cloud-Based Contact Center Revenue and Market Share by Type (2011-2016)
5.3 China Cloud-Based Contact Center Price by Type (2011-2016)
5.4 China Cloud-Based Contact Center Production Growth by Type (2011-2016)

6 China Cloud-Based Contact Center Market Analysis by Application
6.1 China Cloud-Based Contact Center Consumption and Market Share by Application (2011-2016)
6.2 China Cloud-Based Contact Center Consumption Growth Rate by Application (2011-2016)
6.3 Market Drivers and Opportunities
6.3.1 Potential Application
6.3.2 Emerging Markets/Countries

7 Cloud-Based Contact Center Manufacturing Cost Analysis
7.1 Cloud-Based Contact Center Key Raw Materials Analysis
7.1.1 Key Raw Materials
7.1.2 Price Trend of Key Raw Materials
7.1.3 Key Suppliers of Raw Materials
7.1.4 Market Concentration Rate of Raw Materials
7.2 Proportion of Manufacturing Cost Structure
7.2.1 Raw Materials
7.2.2 Labor Cost
7.2.3 Manufacturing Expenses
7.3 Manufacturing Process Analysis of Cloud-Based Contact Center

8 Industrial Chain, Sourcing Strategy and Downstream Buyers
8.1 Cloud-Based Contact Center Industrial Chain Analysis
8.2 Upstream Raw Materials Sourcing
8.3 Raw Materials Sources of Cloud-Based Contact Center Major Manufacturers in 2015
8.4 Downstream Buyers

9 Marketing Strategy Analysis, Distributors/Traders
9.1 Marketing Channel
9.1.1 Direct Marketing
9.1.2 Indirect Marketing
9.1.3 Marketing Channel Development Trend
9.2 Market Positioning
9.2.1 Pricing Strategy
9.2.2 Brand Strategy
9.2.3 Target Client
9.3 Distributors/Traders List

10 Market Effect Factors Analysis
10.1 Technology Progress/Risk
10.1.1 Substitutes Threat
10.1.2 Technology Progress in Related Industry
10.2 Consumer Needs/Customer Preference Change
10.3 Economic/Political Environmental Change

11 China Cloud-Based Contact Center Market Forecast (2016-2021)
11.1 China Cloud-Based Contact Center Capacity, Production, Revenue Forecast (2016-2021)
11.2 China Cloud-Based Contact Center Production, Import, Export and Consumption Forecast (2016-2021)
11.3 China Cloud-Based Contact Center Production Forecast by Type (2016-2021)
11.4 China Cloud-Based Contact Center Consumption Forecast by Application (2016-2021)
11.5 Cloud-Based Contact Center Price Forecast (2016-2021)

12 Research Findings and Conclusion

13 Appendix
Author List
Disclosure Section
Research Methodology
Data Source
China Disclaimer



List of Tables and Figures

Figure Picture of Cloud-Based Contact Center
Figure China Production Market Share of Cloud-Based Contact Center by Type in 2015
Figure Product Picture of Professional Services
Table Major Manufacturers of Professional Services
Figure Product Picture of Managed Services
Table Major Manufacturers of Managed Services
Figure Product Picture of Type III
Table Major Manufacturers of Type III
Table Cloud-Based Contact Center Consumption Market Share by Application in 2015
Figure Call Routing And Queuing Examples
Figure Data Integration And Recording Examples
Figure Chat Quality And Monitoring Examples
Figure Real-Time Decision Making Examples
Figure China Cloud-Based Contact Center Revenue (Million USD) and Growth Rate (2011-2021)
Table China Cloud-Based Contact Center Capacity of Key Manufacturers (2015 and 2016)
Table China Cloud-Based Contact Center Capacity Market Share of Key Manufacturers (2015 and 2016)
Figure China Cloud-Based Contact Center Capacity of Key Manufacturers in 2015
Figure China Cloud-Based Contact Center Capacity of Key Manufacturers in 2016
Table China Cloud-Based Contact Center Production of Key Manufacturers (2015 and 2016)
Table China Cloud-Based Contact Center Production Share by Manufacturers (2015 and 2016)
Figure 2015 Cloud-Based Contact Center Production Share by Manufacturers
Figure 2016 Cloud-Based Contact Center Production Share by Manufacturers
Table China Cloud-Based Contact Center Revenue (Million USD) by Manufacturers (2015 and 2016)
Table China Cloud-Based Contact Center Revenue Share by Manufacturers (2015 and 2016)
Table 2015 China Cloud-Based Contact Center Revenue Share by Manufacturers
Table 2016 China Cloud-Based Contact Center Revenue Share by Manufacturers
Table China Market Cloud-Based Contact Center Average Price of Key Manufacturers (2015 and 2016)
Figure China Market Cloud-Based Contact Center Average Price of Key Manufacturers in 2015
Table Manufacturers Cloud-Based Contact Center Manufacturing Base Distribution and Sales Area
Table Manufacturers Cloud-Based Contact Center Product Type
Figure Cloud-Based Contact Center Market Share of Top 3 Manufacturers
Figure Cloud-Based Contact Center Market Share of Top 5 Manufacturers
Table 8x8, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table 8x8, Inc. Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure 8x8, Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table Five9, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Five9, Inc. Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure Five9, Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table Cisco Systems, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Cisco Systems, Inc. Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure Cisco Systems, Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table Genesys Telecommunications Laboratories, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Genesys Telecommunications Laboratories, Inc. Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure Genesys Telecommunications Laboratories, Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table Oracle Corporation Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Oracle Corporation Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure Oracle Corporation Cloud-Based Contact Center Market Share (2011-2016)
Table Nice-Systems Ltd. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Nice-Systems Ltd. Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure Nice-Systems Ltd. Cloud-Based Contact Center Market Share (2011-2016)
Table Newvoicemedia Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Newvoicemedia Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure Newvoicemedia Cloud-Based Contact Center Market Share (2011-2016)
Table 3CLogic Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table 3CLogic Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure 3CLogic Cloud-Based Contact Center Market Share (2011-2016)
Table Connect First, Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Connect First, Inc. Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure Connect First, Inc. Cloud-Based Contact Center Market Share (2011-2016)
Table Aspect Software Parent Inc. Basic Information, Manufacturing Base, Sales Area and Its Competitors
Table Aspect Software Parent Inc. Cloud-Based Contact Center Capacity, Production, Revenue, Price and Gross Margin (2011-2016)
Figure Aspect Software Parent Inc. Cloud-Based Contact Center Market Share (2011-2016)
Figure China Cloud-Based Contact Center Capacity, Production and Growth (2011-2016)
Figure China Cloud-Based Contact Center Revenue (Million USD) and Growth (2011-2016)
Table China Cloud-Based Contact Center Production, Consumption, Export and Import (2011-2016)
Table China Cloud-Based Contact Center Production by Type (2011-2016)
Table China Cloud-Based Contact Center Production Share by Type (2011-2016)
Figure Production Market Share of Cloud-Based Contact Center by Type (2011-2016)
Figure 2015 Production Market Share of Cloud-Based Contact Center by Type
Table China Cloud-Based Contact Center Revenue by Type (2011-2016)
Table China Cloud-Based Contact Center Revenue Share by Type (2011-2016)
Figure Production Revenue Share of Cloud-Based Contact Center by Type (2011-2016)
Figure 2015 Revenue Market Share of Cloud-Based Contact Center by Type
Table China Cloud-Based Contact Center Price by Type (2011-2016)
Figure China Cloud-Based Contact Center Production Growth by Type (2011-2016)
Table China Cloud-Based Contact Center Consumption by Application (2011-2016)
Table China Cloud-Based Contact Center Consumption Market Share by Application (2011-2016)
Figure China Cloud-Based Contact Center Consumption Market Share by Application in 2015
Table China Cloud-Based Contact Center Consumption Growth Rate by Application (2011-2016)
Figure China Cloud-Based Contact Center Consumption Growth Rate by Application (2011-2016)
Table Production Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Cloud-Based Contact Center
Figure Manufacturing Process Analysis of Cloud-Based Contact Center
Figure Cloud-Based Contact Center Industrial Chain Analysis
Table Raw Materials Sources of Cloud-Based Contact Center Major Manufacturers in 2015
Table Major Buyers of Cloud-Based Contact Center
Table Distributors/Traders List
Figure China Cloud-Based Contact Center Capacity, Production and Growth Rate Forecast (2016-2021)
Figure China Cloud-Based Contact Center Revenue and Growth Rate Forecast (2016-2021)
Table China Cloud-Based Contact Center Production, Import, Export and Consumption Forecast (2016-2021)
Table China Cloud-Based Contact Center Production Forecast by Type (2016-2021)
Table China Cloud-Based Contact Center Consumption Forecast by Application (2016-2021)

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