This report aims to help suppliers address a complicated market by:
• Highlighting which of the many market segments represent the best opportunities.
• Identifying important procurement trends from recent tenders by local authorities.
• Explaining who the leading suppliers are overall and in each market segment.
• Assessing the capabilities of the leading suppliers overall based on coverage and ability to respond to procurement trends.
Kable Market Research covers the use of ICT in the public sector across England, Scotland, Wales and Northern Ireland.
Applications used by local authorities perform a diverse range of functions, and each one is often highly specialised, with over 1,700 suppliers to this market. With councils looking to improve service delivery and make cost-savings, the range of applications from different suppliers presents a significant challenge. Nevertheless, a small group of leading suppliers control a large part of the market – including both corporate systems and those used by front-line services. But the market is changing, and suppliers, large and small, will need to respond to important procurement trends to find new opportunities.
Reasons To Buy
• Gain insight into the UK local government applications market.
• Gain insight into the best opportunities.
• Gain insight into important procurement trends.
• Gain insight into who the leading suppliers are.
Table of Contents
1 Executive summary
2 Local government applications series
3 Local government applications landscape
3.1 Suppliers’ market segment opportunities: a comparative analysis
4 Key trends in local government applications
4.2 Software as a Service
4.4 Shared services
5 Leading suppliers in local government applications
5.1 Top 20 suppliers
5.2 Market-by-market: top supplier groups’ share
5.3 Market-by-market: top suppliers spend and strengths
5.3.1 Finance and management
5.3.2 Information and engagement
5.3.3 Corporate backbone
5.3.4 Services to citizens
18.104.22.168 Cultural and related services
22.214.171.124 Environmental and regulatory
126.96.36.199 Highways and transport
188.8.131.52 Planning and development
184.108.40.206 Revenue and benefits
220.127.116.11 Social care
6 Supplier analysis
6.1 Supplier positioning
6.2 Supplier profiles
6.2.4 KANA Software
6.2.7 OLM Systems
6.2.9 Pitney Bowes
List Of Tables
List Of Figures
Figure 1: Local government applications spend (millions) by market segment
Figure 2: Market segment opportunities – a comparative analysis
Figure 3: Examples of application rationalisation
Figure 4: Examples of SaaS
Figure 5: Local government spend forecast – non-outsourced software and related services vs. software-related IT outsourcing
Figure 6: Top 10 outsourcing suppliers in local government market
Figure 7: Examples of shared services
Figure 8: Local government applications – top 20 suppliers by spend (millions)
Figure 9: Local government applications – selected leading vendors by market segment position
Figure 10: Top supplier groups – market-by-market
Figure 11: Finance and management – top suppliers
Figure 12: Information and engagement – top suppliers
Figure 13: Corporate backbone – top suppliers
Figure 14: Cultural and related services – top suppliers
Figure 15: Environmental and regulatory – top suppliers
Figure 16: Highways and transport – top suppliers
Figure 17: Housing – top suppliers
Figure 18: Planning and development – top suppliers
Figure 19: Revenue and benefits – top suppliers
Figure 20: Social care – top suppliers
Figure 21: Local government applications – supplier spend-coverage matrix
Figure 22: Local government software landscape – scope