About BPO
BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.
TechNavio's analysts forecast the Global BPO market will grow at a CAGR of 5.63 percent over the period 2013-2018.
Covered in this Report
The Global BPO market can be segmented on the basis of BPO applications into the following: CRM, F&A, HR and Others that include procurement, and engineering and R&D BPO functions. The report also discusses in detail the market spending across end-user segments and covers the spending across key geographical regions in the market.
TechNavio's report, the Global BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.
Key Regions
• Americas
• EMEA
• APAC
Key Vendors
• Accenture Plc
• Capgemini S.A.
• Genpact Ltd.
• IBM Corp.
• Tata Consultancy Services Ltd.
Other Prominent Vendors
• 3i Infotech Ltd.
• Aditya Birla Nuvo Ltd.
• Aegis Ltd.
• Aon plc
• Cognizant Technology Solutions Corp.
• Convergys Corp.
• EXLService Holdings Inc.
• Firstsource Solutions Ltd.
• HCL Technologies Ltd.
• Hewlett-Packard Co.
• Hinduja Global Solutions
• Infosys Ltd.
• Intelenet Global Services
• NCO Financial Systems Inc.
• Wipro Ltd.
• WNS (Holdings) Ltd.
• Xerox Corp.
Key Market Driver
• Cost Effective Operations.
• For a full, detailed list, view our report.
Key Market Challenge
• Attrition.
• For a full, detailed list, view our report.
Key Market Trend
• Cloud-based BPO.
• For a full, detailed list, view our report.
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Service Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis
07. Market Segmentation by Application
07.1 Global BPO Market by Application 2013
07.2 Global CRM BPO Market
07.2.1 Market Size and Forecast
07.3 Global HR BPO Market
07.3.1 Market Size and Forecast
07.4 Global F&A BPO Market
07.4.1 Market Size and Forecast
08. Market Segmentation by End-users
09. Geographical Segmentation
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
17.3.1 Xerox Corp.
17.3.2 Hewlett-Packard Co.
17.3.3 Convergys Corp.
17.3.4 Wipro Ltd.
17.3.5 Cognizant
17.3.6 Infosys
17.3.7 Aon plc
17.3.8 NCO Financial Systems
18. Key Vendor Analysis
18.1 Accenture
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2012 and 2013
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Recent Developments
18.1.8 SWOT Analysis
18.2 Cap Gemini
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Business Segmentation by Revenue 2013
18.2.4 Business Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Recent Developments
18.2.8 SWOT Analysis
18.3 Genpact
18.3.1 Key Facts
18.3.2 Business Overview
18.3.3 Services Segmentation by Revenue 2013
18.3.4 Services Segmentation by Revenue 2012 and 2013
18.3.5 Geographical Segmentation by Revenue 2013
18.3.6 Business Strategy
18.3.7 Recent Developments
18.3.8 SWOT Analysis
18.4 IBM
18.4.1 Key Facts
18.4.2 Business Description
18.4.3 Business Segmentation
18.4.4 Revenue Segmentation by Business Segments
18.4.5 Revenue Segmentation by Business Operation
18.4.6 Revenue Comparison of Business Segments 2012 and 2013
18.4.7 Revenue Segmentation by Geography
18.4.8 Business Strategy
18.4.9 Key Developments
18.4.10 SWOT Analysis
18.5 TCS
18.5.1 Key Facts
18.5.2 Business Overview
18.5.3 Business Segmentation by Revenue 2013
18.5.4 Business Segmentation by Revenue 2012 and 2013
18.5.5 Geographical Segmentation by Revenue 2013
18.5.6 Business Strategy
18.5.7 Recent Developments
18.5.8 SWOT Analysis
19. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Global BPO Market Overview
Exhibit 3: Global BPO Market 2013-2018 (US$ billion)
Exhibit 4: Global BPO Market Segmentation by Application, 2013
Exhibit 5: Global CRM BPO Market 2013-2018 (US$ billion)
Exhibit 6: Global HR BPO Market 2013-2018 (US$ billion)
Exhibit 7: Global F&A BPO Market 2013-2018 (US$ billion)
Exhibit 8: Global BPO Market Segmentation by End-Users 2013
Exhibit 9: Global BPO Market by Geographical Segmentation 2013
Exhibit 10: Global BPO Market by Vendor Segmentation, 2013
Exhibit 11: Accenture: Business Segmentation by Revenue 2013
Exhibit 12: Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 13: Accenture: Geographical Segmentation by Revenue 2013
Exhibit 14: Cap Gemini: Business Segmentation by Revenue 2013
Exhibit 15: Cap Gemini: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 16: Cap Gemini: Geographical Segmentation by Revenue 2013
Exhibit 17: Genpact: Services Segmentation by Revenue 2013
Exhibit 18: Genpact: Services Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 19: Genpact: Geographical Segmentation by Revenue 2013
Exhibit 20: Business Segmentation of IBM Corp.
Exhibit 21: Revenue Segmentation of IBM Corp. 2013
Exhibit 22: Revenue Segmentation of IBM Corp. 2013
Exhibit 23: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
Exhibit 24: Revenue Segmentation of IBM Corp. by Geography 2013
Exhibit 25: TCS: Business Segmentation by Revenue 2013
Exhibit 26: TCS: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
Exhibit 27: TCS: Geographical Segmentation by Revenue 2013
Contact us at the Consulting WP office nearest to you or submit a business inquiry online.
Subscribe to Our Newsletter
Published On : December 2019
$ 3600
Published On : November 2019
$ 3600
Published On : November 2019
$ 3600
Published On : November 2019
$ 3600
$ 3950
