Global Customer Care and Billing Market 2012-2016

Global Customer Care and Billing Market 2012-2016

Category : ICT & Media

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TechNavio's analysts forecast the Global Customer Care and Billing market to grow at a CAGR of 7.41 percent over the period 2012-2016. One of the key factors contributing to this market growth is the need to increase customer satisfaction. The Global Customer Care and Billing market has also been witnessing the increased adoption of advanced analytics. However, data security issues could pose a challenge to the growth of this market. 
TechNavio's report, the Global Customer Care and Billing Market 2012-2016, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market in the Americas, and the EMEA and APAC regions; it also covers the Global Customer Care and Billing market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
The key vendors dominating this space include Amadocs Inc., Ferranti Computer Systems, Oracle Corp, and SAP A.G.
The other vendors mentioned in this report are Convergys Corp., Hansen Technologies, Junifer Systems, Logica Corp. (subsidiary of CGS), LogNet Systems, SmartGridCIS LLC, and Tieto Pvt Ltd.
Key questions answered in this report: 
What will the market size be in 2016 and what will be the growth rate?
What are key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by key vendors?
What are the strengths and weaknesses of each of these key vendors?
You can request one free hour of our analyst’s time when you purchase this market report. Details provided within the report.

 

 

01. Executive Summary

02. List of Abbreviations

03. Introduction

04. Market Research Methodology


Market Research Process

Research Design

Research Methodology

05. Scope of the Report

Market Overview

Product Offerings

06. Market Landscape

06.1 Market Definition

Customer care

Billing System

06.2 Market Size and Forecast

06.3 End-User Analysis

06.4 Five Forces Analysis

07. Geographical Segmentation

07.1 Customer care and Billing Market in the Americas

07.2 Customer care and Billing Market in the EMEA Region

07.3 Customer care and Billing Market in the APAC Region

08. Key Leading Countries

USA

Germany

Japan

09. Vendor Landscape

09.1 Vendor Analysis

09.2 Other Prominent Vendors

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Key Vendor Analysis


16.1 Amdocs Inc.

Business Overview

Business Segmentation

Key Information

SWOT Analysis

16.2 Ferranti Computer Systems

Business Overview

Business Segmentation

Key information

SWOT Analysis

16.3 Oracle Corp.

Business Overview

Business Segmentation

Key Information

SWOT Analysis

16.4 SAP A.G

Business Overview

Business Segmentation

Key Information

SWOT Analysis

17. Other Reports in this Series



List of Exhibits



Exhibit 1: Market Research Methodology

Exhibit 2: Flow Process of Customer care

Exhibit 3: Work-flow of Customer Interaction

Exhibit 4: Segments of Billing System

Exhibit 5: Workflow of Billing in the Telecom Sector

Exhibit 6: Global Customer care and Billing Market 2012-2016(US$ billion)

Exhibit 7: Global  Customer care and Billing  Market by  Geographical Segmentation 2012

Exhibit 8: Customer care and Billing Market in The Americas 2012(US$ billions)

Exhibit 9: Customer care and Billing Market in the EMEA region ( US$ billion)

Exhibit 10: Customer care and Billing Market in the APAC Region (US$ billion)

Exhibit 11: Global Customer Care and Billing Market by Vendor Ranking 2012

Exhibit 12: Business Segmentation of Amdocs Inc.

Exhibit 13: Ferranti Computer Systems Business Segmentation

Exhibit 14: Business Segmentation of Oracle Corp.

Exhibit 15: Business Segmentation of SAP AG



 


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