About Field Service Management
Field service management (FSM) software is used to remotely locate, track, and manage information regarding the teams of technicians sent by companies into the field for service processes. It offers organizations a number of benefits, including cost saving, improved employee productivity, and enhanced customer satisfaction. In addition, the increased management visibility in field operations enables enterprises to quickly recognize and address revenue-generating opportunities. FSM solutions are used for scheduling, allocating, and dispatching technicians for fieldwork. Moreover, they can help in proper scheduling or prioritizing the allotted work, help in matching technician skills, and reduce the problem-solving time.
TechNavio's analysts forecast the Global Field Service Management Market to grow at a CAGR of 12.33 percent over the period 2013-2018.
Covered in this Report
This report covers the present scenario and the growth prospects of the Global FSM market for the period 2014-2018. To calculate the market size, the report considers the revenue generated from the FSM solutions. The report also presents the vendor landscape and a corresponding detailed analysis of the major five vendors in the market. In addition, it discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by vendors and the market at large, as well as the key trends emerging in the market.
The major end-user segments covers in the report are the following:
• Manufacturing sector
• Retail sector
• Construction sector
• IT sector
• Telecom sector
Key Regions
• Americas
• APAC
• EMEA
Key Vendors
• ClickSoftware Technologies
• Oracle
• PTC
• SAP
• TOA Technologies
Other Prominent Vendors
• Astea International
• IFS Metrix
• Infor
• Retriever Communications
• Service Max
• ServicePower
• Ventyx
• Vertical Solutions
• Wenn SoftInfor
Market Driver
• Emergence of SaaS-based FSM Solutions
• For a full, detailed list, view our report
Market Challenge
• High Cost of Implementation
• For a full, detailed list, view our report
Market Trend
• Emergence of Mobile FSM
• For a full, detailed list, view our report
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Description
06.1 Overview of FSM
06.2 Process of FSM
06.2.1 Service Order Creation
06.2.2 Verification
06.2.3 Order Dispatch
06.2.4 Execution
06.3 Deployment Options of FSM
06.3.1 Cloud-based
06.3.2 On-premises
07. Market Landscape
07.1 Market Overview
07.1.1 Product Lifecycle of FSM
07.2 Market Size and Forecast
07.3 Five Forces Analysis
08. Market Segmentation by End-users
08.1 Global Field Service Management Market by End-user Segmentation 2013
09. Geographical Segmentation
09.1 Global Field Service Management Market by Geographical Segmentation 2013
09.2 Global Field Service Management Market by Geographical Segmentation 2013-2018
09.2.1 FSM Market in the Americas
09.2.2 FSM Market in the EMEA Region
09.2.3 FSM Market in the APAC Region
10. Market Attractiveness
10.1 Market Attractiveness by Geographical Segmentation
11. Buying Criteria
12. Market Growth Drivers
13. Drivers and their Impact
14. Market Challenges
15. Impact of Drivers and Challenges
16. Market Trends
17. Trends and their Impact
18. Vendor Landscape
18.1 Competitive Scenario
18.1.1 Mergers and Acquisitions
18.2 Competitive Analysis
18.3 Other Prominent Vendors
19. Key Vendor Analysis
19.1 ClickSoftware
19.1.1 Business Overview
19.1.2 Business Segmentation
19.1.3 Key Information
19.1.4 SWOT Analysis
19.2 Oracle
19.2.1 Business Overview
19.2.2 Business Segmentation
19.2.3 Key Information
19.2.4 SWOT Analysis
19.3 PTC
19.3.1 Business Overview
19.3.2 Business Segmentation
19.3.3 Key Information
19.3.4 SWOT Analysis
19.4 SAP AG
19.4.1 Business Overview
19.4.2 Business Segmentation
19.4.3 Key Information
19.4.4 SWOT Analysis
19.5 TOA Technologies
19.5.1 Business Overview
19.5.2 Products Offering
19.5.3 Key Information
19.5.4 SWOT Analysis
20. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: Overview of FSM
Exhibit 3: Process of FSM
Exhibit 4: Deployment Options for FSM
Exhibit 5: Components of FSM market
Exhibit 6: Product Lifecycle of FSM
Exhibit 7: Global Field Service Management Market 2013-2018 (US$ billion)
Exhibit 8: Global Field Service Management Market by End-user Segmentation 2013
Exhibit 9: Global Field Service Management Market by Geographical Segmentation 2013
Exhibit 10: Global Field Service Management Market by Geographical Segmentation 2013-2018 (percentage)
Exhibit 11: Global Field Service Management Market by Geographical Segmentation 2013-2018 (US$ billion)
Exhibit 12: Market Attractiveness by Geographical Segmentation
Exhibit 13: List of Major Vendors in the Global Field Service Management Market 2013
Exhibit 14: ClickSoftware: Business Segmentation
Exhibit 15: Oracle Corp.: Business Segmentation
Exhibit 16: PTC: Business Segmentation
Exhibit 18: SAP AG: Business Segmentation
Exhibit 19: TOA Technologies: Products Offered
