Synopsis
This report presents the findings from a survey of 121 Middle Eastern enterprises regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how Middle Eastern enterprises currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.
Scope
This report presents the findings from a survey of 124 Middle Eastern enterprises regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how Middle Eastern enterprises currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.
The report illustrates the core technologies enterprises are investing in, including business intelligence, communications & collaboration, content management, and cloud computing. The survey also highlights the approach adopted by enterprises in the Middle East to purchase technology. Through Kable Market Research’s survey, the report aims to provide better insight to ICT vendors and services providers when pitching their solutions to enterprises in the Middle East.
In particular, it provides an in-depth analysis of the following:
• Understand how ICT budgets are set to change in 2014 in terms of their overall size.
• Appreciate how IT budgets are allocated across the core elements of IT spend, including hardware, software, services, communications, and consulting.
• Learn how IT money is being spent in areas such as the data centre, applications, IT management and the network.
• Gain an understanding regarding which ICT functions Middle Eastern enterprises are interested in outsourcing.
• Identify Middle Eastern enterprises’ investment priorities based on their budget allocations across core technology categories such as content management, communications & collaboration, business intelligence, and cloud computing.
• Learn about the drivers that are influencing Middle Eastern enterprises’ investments in each technology category.
• Establish how Middle Eastern enterprises’ IT budgets are currently allocated across various segments within a technology category.
• Gain insight into how Middle Eastern enterprises plan to change their ICT budget allocations across various segments within a technology category.
• Understand the vendor mindshare for various core and advanced technology categories.
• Provides insight into Middle Eastern enterprises’ preferred buying approaches.
• Comprehend the business and IT objectives that Middle Eastern enterprises are looking to achieve through their IT investment strategies.
• Understand the factors that are influencing Middle Eastern enterprises’ decision to select an ICT provider.
Summary
• Kable Market Research’s survey of 121 Middle Eastern enterprises highlights that X% of respondents are set to increase their ICT budgets significantly in 2014, which is an increase of X% compared to 2013.
• According to Kable Market Research’s survey, Middle Eastern enterprises are planning to invest X% of their external ICT budgets in hardware, software, and IT services in 2014, which is more than the combined allocation in 2013 (X%).
• Middle Eastern enterprises are allocating the highest proportion of their software budgets to application lifecycle management (X%) followed by information management (X%) and enterprise applications (X%) in 2013.
Reasons To Buy
• This report will help readers to understand how the Middle East enterprise ICT landscape is set to change in 2014.
• Gain a view as to how ICT money is being allocated in your target audience.
• The report covers a detailed breakdown of the opportunities within each of the core areas of ICT spend (hardware, software, IT services, telecommunications, and consulting.)
• The report will help users to gain a view of the current strategic objectives of Middle Eastern enterprises.
• The report will provide a detailed breakdown of the opportunities within selected technology categories (business intelligence, communications & collaboration, content management, and cloud computing).
• Understand the factors that are influencing Middle Eastern enterprises’ decision to select an ICT provider.
• Gain a view as to the business and IT objectives Middle Eastern enterprises are looking to achieve through their ICT investment strategies.
Table of Contents
1 Trends in ICT budgets
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT budget allocation by core technology area
1.4.1 Hardware budget breakdown
1.4.2 Software budget breakdowns
1.4.3 Third party IT services expenditure
1.4.4 Telecommunications budget
1.5 ICT budget allocation by function
1.6 Outsourced IT functions
2 ICT investment priorities and vendor mindshare
2.1 Introduction
2.2 Core technology investment priorities
2.2.1 Business intelligence
2.2.2 Content management
2.2.3 Communications & collaboration
2.2.4 Cloud computing solutions
3 ICT procurement trends
3.1 Introduction
3.2 Purchasing channels
3.3 Business objectives influencing IT investment strategy
3.4 IT objectives influencing IT investment strategy
3.5 ICT provider selection
4 Summary
4.1 Increasing global competition and government initiatives are propelling the usage of ICT among Middle Eastern enterprises
5 Appendix
5.1 Definitions
5.2 Further reading
5.3 Contact the authors
List Of Tables
Table 1: Middle Eastern enterprise ICT survey industry breakdown
Table 2: Middle Eastern enterprise ICT survey breakdown by size band (number of employees)
Table 3: Recent and expected ICT budget changes among Middle Eastern enterprises
Table 4: Middle Eastern enterprises’ (external) ICT budget allocation, 2013 and 2014
Table 5: Middle Eastern enterprises’ average hardware budget allocation
Table 6: Middle Eastern enterprises’ average software budget allocation by technology
Table 7: Middle Eastern enterprises’ average IT services budget allocation
Table 8: Middle Eastern enterprises’ average IT consulting services budget allocation
Table 9: Middle Eastern enterprises’ average telecommunications budget allocation
Table 10: Middle Eastern enterprises’ ICT budget allocation by function, 2013 and 2014
Table 11: Outsourced IT functions - Middle Eastern enterprises’ current and future outsourcing priorities...
Table 12: Current and future investment priorities of Middle Eastern enterprises across core technologies..
Table 13: Business intelligence – Middle Eastern enterprises’ current and future investment priorities
Table 14: Business intelligence – vendor mindshare among Middle Eastern enterprises
Table 15: Content management – Middle Eastern enterprises’ current and future investment priorities
Table 16: Content management – vendor mindshare among Middle Eastern enterprises
Table 17: Communications & collaboration – Middle Eastern enterprises’ current and future investment priorities
Table 18: Communications & collaboration – vendor mindshare among Middle Eastern enterprises
Table 19: Cloud computing solutions – Middle Eastern enterprises’ current and future investment priorities
Table 20: Cloud computing solutions – vendor mindshare among Middle Eastern enterprises
Table 21: Middle Eastern enterprises' preferred approach to buying technologies
Table 22: Business objectives which influence Middle Eastern enterprises' IT investment strategy
Table 23: IT objectives which influence Middle Eastern enterprises' IT investment strategy
Table 24: Factors influencing Middle Eastern enterprises' decision to choose an ICT provider
List Of Figures
Figure 1: Middle Eastern enterprise ICT survey industry breakdown
Figure 2: Middle Eastern enterprise ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among Middle Eastern enterprises
Figure 4: Middle Eastern enterprises’ (external) ICT budget allocation, 2013 and 2014
Figure 5: Middle Eastern enterprises’ average hardware budget allocation
Figure 6: Middle Eastern enterprises’ average software budget allocation by technology
Figure 7: Middle Eastern enterprises’ average IT services budget allocation
Figure 8: Middle Eastern enterprises’ average IT consulting services budget allocation
Figure 9: Middle Eastern enterprises’ average telecommunications budget allocation
Figure 10: Middle Eastern enterprises’ ICT budget allocation by function, 2013 and 2014
Figure 11: Outsourced IT functions - Middle Eastern enterprises’ current and future outsourcing priorities..
Figure 12: Current and future investment priorities of Middle Eastern enterprises across core technologies
Figure 13: Business intelligence – Middle Eastern enterprises’ current and future investment priorities
Figure 14: Business intelligence – vendor mindshare among Middle Eastern enterprises
Figure 15: Content management – Middle Eastern enterprises’ current and future investment priorities
Figure 16: Content management – vendor mindshare among Middle Eastern enterprises
Figure 17: Communications & collaboration – Middle Eastern enterprises’ current and future investment priorities
Figure 18: Communications & collaboration – vendor mindshare among Middle Eastern enterprises
Figure 19: Cloud computing solutions – Middle Eastern enterprises’ current and future investment priorities
Figure 20: Cloud computing solutions – vendor mindshare among Middle Eastern enterprises
Figure 21: Middle Eastern enterprises' preferred approach to buying technologies
Figure 22: Business objectives which influence Middle Eastern enterprises' IT investment strategy
Figure 23: IT objectives which influence Middle Eastern enterprises' IT investment strategy
Figure 24: Factors influencing Middle Eastern enterprises' decision to choose an ICT provider
