About the Outsourcing Market in Philippines
The Philippines was a US colony from 1898 to 1946, which gives the country a heritage of being an English-speaking country. The privatization in the country has led to a wave of investments. The Philippines government has undertaken various initiatives and enhanced the investment competitiveness and taxation conditions in country. There are number of preferential regimes that have been introduced by the government such as tax and custom benefits and the creation of a special economic zone, PEZA, which gives investment opportunities to foreign investors. In addition, efforts to simplify regulations and reduce administrative barriers offer fast development opportunities for foreign companies. The country's affinity with Western culture and developed telecommunications infrastructure makes it a favorable location for outsourcing.
TechNavio's analysts forecast the Outsourcing market in the Philippines will grow at a CAGR of 13.97 percent over the period 2013-2018.
Covered in this Report
The Outsourcing market in the Philippines can be divided into three segments based on the type of service into Voice BPO, Non-voice BPO, and IT Outsourcing and ESO.
TechNavio's report, the Outsourcing Market in the Philippines 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report focuses on the Outsourcing market in the Philippines landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.
Key Vendors
• Accenture plc
• Convergys Corp.
• JP Morgan Chase & Co.
• Teleperformance SA
Other Prominent Vendors
• Aegis Ltd.
• Blast Asia Inc.
• BPO International Inc.
• Computer Professional Inc.
• EACOMM Corp.
• IBM Corp.
• Point West Technologies Corp.
• ScopeWorks Asia Inc.
• Sencor
• Sitel Corp.
• SPI Global
• Stream Global Services Inc.
• Sykes Asia Inc.
• TeleTech Holdings Inc.
Key Market Driver
• Cost-Effectiveness
• For a full, detailed list, view our report.
Key Market Challenge
• Acquisition and Retention of Talent Pool
• For a full, detailed list, view our report.
Key Market Trend
• Growing Demand for Industry-specific Outsourcing Services
• For a full, detailed list, view our report.
Key Questions Answered in this Report
• What will the market size be in 2018 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Country Profile - Philippines
06.1 Country Background:
06.2 Geography
06.3 People and Language
06.4 Key Economic Indicators
06.5 Business Overview
07. Doing Business in the Philippines
07.1 Key Indicators
07.2 Tax and Custom Benefits
07.2.1 PEZA
08. Market Landscape
08.1 Market Overview
08.1.1 ITO
08.1.2 BPO
08.1.3 IT-ESO
08.2 Market Size and Forecast
09. Outsourcing Market in the Philippines- Segmentation
09.1 Segmentation by Type of Services
09.2 Segmentation by Category
10. Competitiveness of Outsourcing Industry in the Philippines
10.1 Government Initiatives
10.2 Talent Pool of the Country
10.3 Telecom Infrastructure
11. Impact of Exchange Rates on Outsourcing in Philippines
12. Comparative Study of Popular Outsourcing Destinations
13. PEST Analysis
13.1 Five Forces Analysis
14. Export Distribution
14.1 Outsourcing market in the Philippines by Export Distribution, 2013
15. Buying Criteria
16. Market Growth Drivers
17. Drivers and their Impact
18. Market Challenges
19. Impact of Drivers and Challenges
20. Market Trends
21. Trends and their Impact
22. Vendor Landscape
22.1 Market Share Analysis 2013
22.2 Other Prominent Global Vendors
22.2.1 Sutherland Global Services Inc.
22.2.2 Stream Global Services Inc.
22.2.3 Sitel Corp.
22.2.4 Sykes Asia Inc.
22.2.5 IBM Corp.
22.2.6 Aegis Ltd.
22.2.7 TeleTech Holdings Inc.
22.3 Philippines based Outsourcing Providers
23. Key Vendor Analysis
23.1 Accenture plc
23.1.1 Business Overview
23.1.2 Business Segmentation
23.1.3 Key Information
23.1.4 SWOT Analysis
23.2 Convergys Corp.
23.2.1 Business Overview
23.2.2 Business Solutions Portfolio
23.2.3 Key Information
23.2.4 SWOT Analysis
23.3 JP Morgan Chase & Co.
23.3.1 Business Overview
23.3.2 Business Segmentation
23.3.3 Key Information
23.3.4 SWOT Analysis
23.4 Teleperformance SA
23.4.1 Business Overview
23.4.2 Business Services Portfolio
23.4.3 Key Information
23.4.4
23.4.5 SWOT Analysis
24. Other Reports in this Series
List of Exhibits
Exhibit 1: Market Research Methodology
Exhibit 2: GDP of Philippines at Current Prices (US$ billion)
Exhibit 3: Business Confidence: Philippines on Quarterly Basis
Exhibit 4: Doing Business Indicators
Exhibit 5: Doing Business Ranking Indicators
Exhibit 6: Doing Business DTF Indicators
Exhibit 7: Time and Cost Associated for Starting a Business in the Philippines
Exhibit 8: Outsourcing Industry Overview
Exhibit 9: Outsourcing Market in Philippines 2013-2018 (US$ billion)
Exhibit 10: Outsourcing Market in the Philippines by Service Segments, 2013
Exhibit 11: Outsourcing market in the Philippines by Segments, 2013
Exhibit 12: Philippine Government Initiatives
Exhibit 13: Proportion of University Educated Population, 2011
Exhibit 14: Comparison of English Speaking Population by Countries, 2011
Exhibit 15: Telecommunication Infrastructure: Philippines 2013
Exhibit 16: Exchange Rate Comparison of Currencies of Key Outsourcing Destinations to US Dollar
Exhibit 17: Comparative Study of Top 5 Outsourcing Destinations
Exhibit 18: Outsourcing market in the Philippines by Export Distribution, 2013
Exhibit 19: Business Segmentation of Accenture plc
Exhibit 20: Business Solution Portfolio of Convergys Corp.
Exhibit 21: Business Segmentation: JP Morgan Chase & Co.
Exhibit 22: Teleperformance Revenue by Service Sectors
Exhibit 23: Business services Portfolio of Teleperformance S.A
Exhibit 24: Revenue by Service Type
