Smarter social services - Applications for informed care delivery

Table of Contents
Contents
1 Executive summary
2 Local Government Application Series
3 Social care applications: market sizing
3.1 Overall top 10 suppliers
3.2 Market segment: opportunities and competition
3.3 Local authority customer types: opportunities and competition
4 Social care applications: IT challenges
4.1 Concerns around sharing confidential information
4.2 Integration with heterogeneous systems
4.3 Single supplier doesn’t mean integrated case management
4.4 Different ways of recording information
4.5 Timely access to relevant information
4.6 Capturing information for business intelligence
4.7 Hosted applications require more bandwidth
4.8 Need to rationalise hosting technologies
5 Social care applications: procurement trends
5.1 Rationalising applications.
5.1.1 Further opportunities for rationalising suppliers of adults and children’s systems
5.2 Hosted applications
5.3 Joint procurement of applications
5.4 Applications for shared services
6 Social care applications: leading suppliers
6.1 Supplier positioning
6.2 Leading supplier profiles
6.2.1 CACI
6.2.2 Capita
6.2.3 CareWorks
6.2.4 Civica
6.2.5 Corelogic
6.2.6 Liquidlogic
6.2.7 Northgate
6.2.8 OLM Systems
6.2.9 Oxford Computer Consultants
6.2.10 Softbox
6.3 Other key suppliers
7 Social care market structure
7.1 Total social care expenditure
7.2 Social care providers
8 Wider challenges in social care
8.1 Transitioning to integrated care
8.1.1 Integration in England
8.1.2 Integration in Scotland
8.1.3 Integration in Wales
8.2 Responding to changes in service demand
8.3 Reducing service expenditure
8.3.1 England
8.3.2 Scotland
8.3.3 Wales
8.4 Delivering self-directed support
8.5 Administering a cap on care costs
8.6 Increasing early intervention
9 Methodology
List Of Tables
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List Of Figures
Figure 1: Top 10 suppliers of social care applications
Figure 2: Social care applications: market segments
Figure 3: Supplier strength by market segment
Figure 4: Social care applications: opportunities by local authority type
Figure 5: Social care applications: top 10 suppliers
Figure 6: Rationalisation examples
Figure 7: Rationalising suppliers of adult and children’s case management systems
Figure 8: Adult and children’s case management systems suppliers
Figure 9: Hosting case studies
Figure 10: Examples of joint procurement
Figure 11: Examples of shared services
Figure 12: Supplier positioning
Figure 13: Social care expenditure in England by service user, 2011/12
Figure 14: Types of UK social care providers, 2011/12
Figure 15: Examples of integrated care in England
Figure 16: Examples of integrated care in Scotland
Figure 17: Examples of integrated care in Wales
Figure 18: Examples of early intervention initiatives

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