About Chatbot
Chatbot is a computer application that is used by companies for text and voice-based conversation with people by integrating them into applications, instant messages, and websites.
Technavio’s analysts forecast the global chatbot market to grow at a CAGR of 24.43% during the period 2018-2022.
Covered in this report
The report covers the present scenario and the growth prospects of the global chatbot market for 2018-2022. To calculate the market size, the report considers the revenue generated from the sales of chatbots across several end-user industries including BFSI, retail, travel and hospitality, and government.
The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA
Technavio's report, Global Chatbot Market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
• Anboto
• Creative Virtual
• eGain
• Inbenta Technologies
• Nuance Communications
Market driver
• Focus on improving CRM
• For a full, detailed list, view our report
Market challenge
• Integration issues between front-end and back-end knowledge bases
• For a full, detailed list, view our report
Market trend
• Increasing mobility of chatbots with use in smartphones
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2022 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.
PART 01: EXECUTIVE SUMMARY
PART 02: SCOPE OF THE REPORT
PART 03: RESEARCH METHODOLOGY
PART 04: MARKET LANDSCAPE
• Market ecosystem
• Market characteristics
• Market segmentation analysis
PART 05: MARKET SIZING
• Market definition
• Market sizing 2017
• Market size and forecast 2017-2022
PART 06: FIVE FORCES ANALYSIS
• Bargaining power of buyers
• Bargaining power of suppliers
• Threat of new entrants
• Threat of substitutes
• Threat of rivalry
• Market condition
PART 07: CUSTOMER LANDSCAPE
PART 08: MARKET SEGMENTATION BY END-USER
• Segmentation by end-user
• Comparison by end-user
• Retail – Market size and forecast 2017-2022
• BFSI – Market size and forecast 2017-2022
• Travel and hospitality – Market size and forecast 2017-2022
• Government – Market size and forecast 2017-2022
• Others – Market size and forecast 2017-2022
• Market opportunity by end-user
PART 09: REGIONAL LANDSCAPE
• Geographical segmentation
• Regional comparison
• Americas – Market size and forecast 2017-2022
• APAC – Market size and forecast 2017-2022
• EMEA – Market size and forecast 2017-2022
• Key leading countries
• Market opportunity
PART 10: DECISION FRAMEWORK
PART 11: DRIVERS AND CHALLENGES
• Market drivers
• Market challenges
PART 12: MARKET TRENDS
• Integration of chatbots with communication channels
• Increasing mobility of chatbots with use in smartphones
• Growing popularity of live chats
PART 13: VENDOR LANDSCAPE
• Overview
• Landscape disruption
PART 14: VENDOR ANALYSIS
• Vendors covered
• Vendor classification
• Market positioning of vendors
• Anboto
• Creative Virtual
• eGain
• Inbenta Technologies
• Nuance Communications
PART 15: APPENDIX
• List of abbreviations
Exhibit 01: Parent market
Exhibit 02: Global artificial intelligence market
Exhibit 03: Market characteristics
Exhibit 04: Market segments
Exhibit 05: Market definition - Inclusions and exclusions checklist
Exhibit 06: Market size 2017
Exhibit 07: Validation techniques employed for market sizing 2017
Exhibit 08: Global – Market size and forecast 2017-2022 ($ mn)
Exhibit 09: Global – Year-over-year growth 2018-2022 (%)
Exhibit 10: Five forces analysis 2017
Exhibit 11: Five forces analysis 2022
Exhibit 12: Bargaining power of buyers
Exhibit 13: Bargaining power of suppliers
Exhibit 14: Threat of new entrants
Exhibit 15: Threat of substitutes
Exhibit 16: Threat of rivalry
Exhibit 17: Market condition - Five forces 2017
Exhibit 18: Customer landscape
Exhibit 19: End-user – Market share 2017-2022 (%)
Exhibit 20: Comparison by end-user
Exhibit 21: Retail – Market size and forecast 2017-2022 ($ mn)
Exhibit 22: Retail – Year-over-year growth 2018-2022 (%)
Exhibit 23: BFSI – Market size and forecast 2017-2022 ($ mn)
Exhibit 24: BFSI – Year-over-year growth 2018-2022 (%)
Exhibit 25: Travel and hospitality – Market size and forecast 2017-2022 ($ mn)
Exhibit 26: Travel and hospitality – Year-over-year growth 2018-2022 (%)
Exhibit 27: Government – Market size and forecast 2017-2022 ($ mn)
Exhibit 28: Government – Year-over-year growth 2018-2022 (%)
Exhibit 29: Others – Market size and forecast 2017-2022 ($ mn)
Exhibit 30: Others – Year-over-year growth 2018-2022 (%)
Exhibit 31: Market opportunity by end-user
Exhibit 32: Global – Market share by geography 2017-2022 (%)
Exhibit 33: Comparison by region
Exhibit 34: Americas – Market size and forecast 2017-2022 ($ mn)
Exhibit 35: Americas – Year-over-year growth 2018-2022 (%)
Exhibit 36: APAC – Market size and forecast 2017-2022 ($ mn)
Exhibit 37: APAC – Year-over-year growth 2018-2022 (%)
Exhibit 38: EMEA – Market size and forecast 2017-2022 ($ mn)
Exhibit 39: EMEA – Year-over-year growth 2018-2022 (%)
Exhibit 40: Key leading countries
Exhibit 41: Market opportunity
Exhibit 42: Vendor landscape
Exhibit 43: Landscape disruption
Exhibit 44: Vendors covered
Exhibit 45: Vendor classification
Exhibit 46: Market positioning of vendors
Exhibit 47: Anboto – Overview
Exhibit 48: Anboto – Business segments
Exhibit 49: Anboto – Key offerings
Exhibit 50: Creative Virtual – Overview
Exhibit 51: Creative Virtual – Business segments
Exhibit 52: Creative Virtual – Organizational developments
Exhibit 53: Creative Virtual – Key offerings
Exhibit 54: eGain – Overview
Exhibit 55: eGain – Business segments
Exhibit 56: eGain – Geographic focus
Exhibit 57: eGain – Key offerings
Exhibit 58: Inbenta Technologies – Overview
Exhibit 59: Inbenta Technologies – Business segments
Exhibit 60: Inbenta Technologies – Key offerings
Exhibit 61: Nuance Communications – Overview
Exhibit 62: Nuance Communications – Business segments
Exhibit 63: Nuance Communications – Geographic focus
Exhibit 64: Nuance Communications – Segment focus
Exhibit 65: Nuance Communications – Key offerings
