About Cloud-Based BPO
The cloud is set to revolutionize the way BPO service providers extend their offerings and help organizations reap benefits by outsourcing their business processes. For instance, applications can be made available over the network on-demand, with the cloud operating like any other utility service (turning an application on/off on-demand). This eliminates the need to invest in IT infrastructure, resulting in significant cost reduction. These benefits become evident, particularly, for organizations with legacy systems that require high maintenance and upgrades. Such organizations can reap substantial benefits by moving to the cloud and outsourcing their business processes.
Technavio’s analysts forecast the cloud-based BPO market in APAC to grow at a CAGR of 14.27% during the period 2016-2020.
Covered in this report
The report covers the present scenario and the growth prospects of the cloud-based BPO market in APAC for 2016-2020. To calculate the market size, the report considers the revenue generated from cloud-based BPO services in APAC.
The market is divided into the following segments based on geographical segmentation by revenue:
• Americas
• APAC
• EMEA
Technavio's report, Cloud-Based BPO Market in APAC 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
• Accenture
• Cognizant Technology Solutions
• IBM
• Infosys
• TCS
Other prominent vendors
• ADP
• Advance Payroll Services
• Aegis
• AntWorks
• Atos
• Avaloq Sourcing Asia Pacific
• CA Technologies
• CSC
• Capgemini
• Dell
• EXL
• Firstsource
• Fujitsu
• Genpact
• HCL Technologies
• Hexaware
• HP
• i-Admin
• Infosys
• ITC Infotech
• NGA Human Resources
• Oracle
• Orange Business Services
• Pay Asia
• Sungard
• Sutherland Global services
• Teletech
• Tiger Consulting
• Wipro
• WNS
• Xerox
Market driver
• Increased need for cost-effective business processes
• For a full, detailed list, view our report
Market challenge
• Data security and privacy concerns
• For a full, detailed list, view our report
Market trend
• Growing popularity of data analytics
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2020 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.
PART 01: Executive summary
• Highlights
PART 02: Scope of the report
• Market overview
• Top-vendor offerings
PART 03: Market research methodology
• Research methodology
• Economic indicators
PART 04: Introduction
• Key market highlights
PART 05: Market landscape
• Market overview
• Market size and forecast
• Key cloud-based BPO developments in APAC market by countries
• Five forces analysis
PART 06: Market segmentation by services
• Segmentation of cloud-based BPO market in APAC by services
• Cloud-based BPO market in APAC by HR services
• Cloud-based BPO market in APAC by customer support services
• Cloud-based BPO market in APAC by F&A services
• Cloud-based BPO market in APAC by other services
PART 07: Market drivers
• Increased need for cost-effective business processes
• Alternative to traditional outsourcing model
• Inherent advantages of cloud
• Competitive advantage
PART 08: Impact of drivers
PART 09: Market challenges
• Data security and privacy concerns
• Lack of awareness and domain expertise
• Integration issues
• Limited control given to customers
PART 10: Impact of drivers and challenges
PART 11: Market trends
• Rise of business process automation
• Growing popularity of data analytics
• Omni-channel services
PART 12: Vendor landscape
• Competitive scenario
• Major vendors
• Other prominent vendors
PART 13: Key vendor analysis
• Accenture
• Cognizant Technology Solutions
• IBM
• Infosys
• TCS
PART 14: Appendix
• List of abbreviations
PART 15: Explore Technavio
List of Exhibits
Exhibit 01: Product offerings
Exhibit 02: Cloud-based BPO market in APAC 2015-2020 ($ billions)
Exhibit 03: Five forces analysis
Exhibit 04: Segmentation of cloud-based BPO market in APAC by services 2015
Exhibit 05: Segmentation of cloud-based BPO market in APAC by services 2015-2020
Exhibit 06: Cloud-based BPO market in APAC by HR services 2015-2020 ($ billions)
Exhibit 07: Cloud-based BPO market in APAC by customer management services 2015-2020 ($ billions)
Exhibit 08: Cloud-based BPO market in APAC by F&A services 2015-2020 ($ billions)
Exhibit 09: Cloud-based BPO market in APAC by other services 2015-2020 ($ billions)
Exhibit 10: Impact of drivers
Exhibit 11: Impact of drivers and challenges
Exhibit 12: Accenture: Business segmentation by revenue 2014
Exhibit 13: Accenture: Geographical segmentation by revenue 2014
Exhibit 14: Cognizant: Business segmentation by revenue 2014
Exhibit 15: Accenture: Services, products, and platforms
Exhibit 16: Cognizant: Business segmentation by revenue 2013 and 2014 ($ billions)
Exhibit 17: Cognizant: Geographical segmentation by revenue 2014
Exhibit 18: Cognizant: Services offered under BPaaS
Exhibit 19: Cognizant: BusinessCloud solutions
Exhibit 20: IBM: Business segmentation by revenue 2014
Exhibit 21: GTS segment by revenue 2013 and 2014 ($ billions)
Exhibit 22: GBS segment by revenue 2013 and 2014 ($ billions)
Exhibit 23: Infosys: Business segmentation by revenue 2015
Exhibit 24: Infosys: Business segmentation by revenue 2014 and 2015 ($ billions)
Exhibit 25: Infosys: Geographical segmentation by revenue 2014
Exhibit 26: TCS: Business segmentation by revenue 2015
Exhibit 27: TCS: Geographical segmentation by revenue 2015
Exhibit 28: TCS: Market segmentation by revenue 2015
Exhibit 29: TCS: Market segmentation by revenue 2014 and 2015 ($ billions)
