Global IT Service Management (ITSM) Software Market Size, Status and Forecast 2025

Table of Contents

Global IT Service Management (ITSM) Software Market Size, Status and Forecast 2025
1 Industry Overview of IT Service Management (ITSM) Software
1.1 IT Service Management (ITSM) Software Market Overview
1.1.1 IT Service Management (ITSM) Software Product Scope
1.1.2 Market Status and Outlook
1.2 Global IT Service Management (ITSM) Software Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 IT Service Management (ITSM) Software Market by Type
1.3.1 Cloud-based
1.3.2 On-Premises
1.4 IT Service Management (ITSM) Software Market by End Users/Application
1.4.1 Small Enterprises
1.4.2 Medsized Enterprises
1.4.3 Large Enterprises

2 Global IT Service Management (ITSM) Software Competition Analysis by Players
2.1 IT Service Management (ITSM) Software Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 ServiceNow
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.1.5 Recent Developments
3.2 Atlassian
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.2.5 Recent Developments
3.3 IBM
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.3.5 Recent Developments
3.4 CA Technologies
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.4.5 Recent Developments
3.5 BMC Software
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.5.5 Recent Developments
3.6 Hewlett Packard Enterprise (HPE)
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.6.5 Recent Developments
3.7 HEAT Software
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.7.5 Recent Developments
3.8 ASG Software
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.8.5 Recent Developments
3.9 Axios Systems
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.9.5 Recent Developments
3.10 SAP
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 IT Service Management (ITSM) Software Revenue (Million USD) (2013-2018)
3.10.5 Recent Developments
3.11 Cherwell Software
3.12 Freshservice
3.13 Spiceworks
3.14 Epicor
3.15 TOPdesk
3.16 Samanage
3.17 Agiloft Service
3.18 Symantec
3.19 LANDesk Service Desk
3.20 EZPro Service Desk
3.21 IssueTrak
3.22 Remedyforce
3.23 JIRA Service Desk
3.24 SysAid
3.25 SolarWinds Web Help Desk
3.26 Autotask

4 Global IT Service Management (ITSM) Software Market Size by Type and Application (2013-2018)
4.1 Global IT Service Management (ITSM) Software Market Size by Type (2013-2018)
4.2 Global IT Service Management (ITSM) Software Market Size by Application (2013-2018)
4.3 Potential Application of IT Service Management (ITSM) Software in Future
4.4 Top Consumer/End Users of IT Service Management (ITSM) Software

5 United States IT Service Management (ITSM) Software Development Status and Outlook
5.1 United States IT Service Management (ITSM) Software Market Size (2013-2018)
5.2 United States IT Service Management (ITSM) Software Market Size and Market Share by Players (2013-2018)
5.3 United States IT Service Management (ITSM) Software Market Size by Application (2013-2018)

6 EU IT Service Management (ITSM) Software Development Status and Outlook
6.1 EU IT Service Management (ITSM) Software Market Size (2013-2018)
6.2 EU IT Service Management (ITSM) Software Market Size and Market Share by Players (2013-2018)
6.3 EU IT Service Management (ITSM) Software Market Size by Application (2013-2018)

7 Japan IT Service Management (ITSM) Software Development Status and Outlook
7.1 Japan IT Service Management (ITSM) Software Market Size (2013-2018)
7.2 Japan IT Service Management (ITSM) Software Market Size and Market Share by Players (2013-2018)
7.3 Japan IT Service Management (ITSM) Software Market Size by Application (2013-2018)

8 China IT Service Management (ITSM) Software Development Status and Outlook
8.1 China IT Service Management (ITSM) Software Market Size (2013-2018)
8.2 China IT Service Management (ITSM) Software Market Size and Market Share by Players (2013-2018)
8.3 China IT Service Management (ITSM) Software Market Size by Application (2013-2018)

9 India IT Service Management (ITSM) Software Development Status and Outlook
9.1 India IT Service Management (ITSM) Software Market Size (2013-2018)
9.2 India IT Service Management (ITSM) Software Market Size and Market Share by Players (2013-2018)
9.3 India IT Service Management (ITSM) Software Market Size by Application (2013-2018)

10 Southeast Asia IT Service Management (ITSM) Software Development Status and Outlook
10.1 Southeast Asia IT Service Management (ITSM) Software Market Size (2013-2018)
10.2 Southeast Asia IT Service Management (ITSM) Software Market Size and Market Share by Players (2013-2018)
10.3 Southeast Asia IT Service Management (ITSM) Software Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
11.1 Global IT Service Management (ITSM) Software Market Size (Value) by Regions (2018-2025)
11.1.1 United States IT Service Management (ITSM) Software Revenue and Growth Rate (2018-2025)
11.1.2 EU IT Service Management (ITSM) Software Revenue and Growth Rate (2018-2025)
11.1.3 Japan IT Service Management (ITSM) Software Revenue and Growth Rate (2018-2025)
11.1.4 China IT Service Management (ITSM) Software Revenue and Growth Rate (2018-2025)
11.1.5 India IT Service Management (ITSM) Software Revenue and Growth Rate (2018-2025)
11.1.6 Southeast Asia IT Service Management (ITSM) Software Revenue and Growth Rate (2018-2025)
11.2 Global IT Service Management (ITSM) Software Market Size (Value) by Type (2018-2025)
11.3 Global IT Service Management (ITSM) Software Market Size by Application (2018-2025)

12 IT Service Management (ITSM) Software Market Dynamics
12.1 IT Service Management (ITSM) Software Market Opportunities
12.2 IT Service Management (ITSM) Software Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 IT Service Management (ITSM) Software Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 IT Service Management (ITSM) Software Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
Methodology
Analyst Introduction
Data Source



List of Tables and Figures

Figure Global IT Service Management (ITSM) Software Market Size (Million USD) Status and Outlook (2013-2018)
Table Global IT Service Management (ITSM) Software Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global IT Service Management (ITSM) Software Market Share by Regions (2013-2018)
Figure United States IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure EU IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global IT Service Management (ITSM) Software Revenue Market Share by Type in 2017
Figure Cloud-based Market Size (Million USD) and Growth Rate (2013-2018)
Figure On-Premises Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global IT Service Management (ITSM) Software Market Share by Application in 2017
Figure IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate in Small Enterprises (2013-2018)
Figure IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate in Medsized Enterprises (2013-2018)
Figure IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate in Large Enterprises (2013-2018)
Table IT Service Management (ITSM) Software Market Size (Million USD) by Players (2013-2018)
Figure IT Service Management (ITSM) Software Market Size Share by Players in 2013
Figure IT Service Management (ITSM) Software Market Size Share by Players in 2017
Table ServiceNow Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of ServiceNow (2013-2018)
Figure ServiceNow IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Atlassian Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Atlassian (2013-2018)
Figure Atlassian IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table IBM Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of IBM (2013-2018)
Figure IBM IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table CA Technologies Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of CA Technologies (2013-2018)
Figure CA Technologies IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table BMC Software Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of BMC Software (2013-2018)
Figure BMC Software IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Hewlett Packard Enterprise (HPE) Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Hewlett Packard Enterprise (HPE) (2013-2018)
Figure Hewlett Packard Enterprise (HPE) IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table HEAT Software Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of HEAT Software (2013-2018)
Figure HEAT Software IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table ASG Software Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of ASG Software (2013-2018)
Figure ASG Software IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Axios Systems Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Axios Systems (2013-2018)
Figure Axios Systems IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table SAP Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of SAP (2013-2018)
Figure SAP IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Cherwell Software Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Cherwell Software (2013-2018)
Figure Cherwell Software IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Freshservice Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Freshservice (2013-2018)
Figure Freshservice IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Spiceworks Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Spiceworks (2013-2018)
Figure Spiceworks IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Epicor Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Epicor (2013-2018)
Figure Epicor IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table TOPdesk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of TOPdesk (2013-2018)
Figure TOPdesk IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Samanage Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Samanage (2013-2018)
Figure Samanage IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Agiloft Service Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Agiloft Service (2013-2018)
Figure Agiloft Service IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Symantec Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Symantec (2013-2018)
Figure Symantec IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table LANDesk Service Desk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of LANDesk Service Desk (2013-2018)
Figure LANDesk Service Desk IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table EZPro Service Desk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of EZPro Service Desk (2013-2018)
Figure EZPro Service Desk IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table IssueTrak Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of IssueTrak (2013-2018)
Figure IssueTrak IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Remedyforce Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Remedyforce (2013-2018)
Figure Remedyforce IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table JIRA Service Desk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of JIRA Service Desk (2013-2018)
Figure JIRA Service Desk IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table SysAid Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of SysAid (2013-2018)
Figure SysAid IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table SolarWinds Web Help Desk Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of SolarWinds Web Help Desk (2013-2018)
Figure SolarWinds Web Help Desk IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Autotask Basic Information List
Table IT Service Management (ITSM) Software Business Revenue (Million USD) of Autotask (2013-2018)
Figure Autotask IT Service Management (ITSM) Software Business Revenue Market Share (2013-2018)
Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Product (2013-2018)
Figure Global IT Service Management (ITSM) Software Revenue Market Share (%) by Product (2013-2018)
Figure Global IT Service Management (ITSM) Software Market Share by Product in 2017
Table Global IT Service Management (ITSM) Software Market Size by Application (2013-2018)
Figure Global IT Service Management (ITSM) Software Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of IT Service Management (ITSM) Software
Figure United States IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate (2013-2018)
Table United States IT Service Management (ITSM) Software Market Size (Million USD) by Players (2013-2018)
Figure United States IT Service Management (ITSM) Software Market Size Share by Players in 2013
Figure United States IT Service Management (ITSM) Software Market Size Share by Players in 2017
Table United States IT Service Management (ITSM) Software Market Size by Application (2013-2018)
Figure United States IT Service Management (ITSM) Software Revenue Market Share (%) by Application (2013-2018)
Figure United States IT Service Management (ITSM) Software Market Size Share by Application in 2017
Figure EU IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate (2013-2018)
Table EU IT Service Management (ITSM) Software Market Size (Million USD) by Players (2013-2018)
Figure EU IT Service Management (ITSM) Software Market Size Share by Players in 2013
Figure EU IT Service Management (ITSM) Software Market Size Share by Players in 2017
Table EU IT Service Management (ITSM) Software Market Size by Application (2013-2018)
Figure EU IT Service Management (ITSM) Software Revenue Market Share (%) by Application (2013-2018)
Figure EU IT Service Management (ITSM) Software Market Size Share by Application in 2017
Figure Japan IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan IT Service Management (ITSM) Software Market Size (Million USD) by Players (2013-2018)
Figure Japan IT Service Management (ITSM) Software Market Size Share by Players in 2013
Figure Japan IT Service Management (ITSM) Software Market Size Share by Players in 2017
Table Japan IT Service Management (ITSM) Software Market Size by Application (2013-2018)
Figure Japan IT Service Management (ITSM) Software Revenue Market Share (%) by Application (2013-2018)
Figure Japan IT Service Management (ITSM) Software Market Size Share by Application in 2017
Figure China IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate (2013-2018)
Table China IT Service Management (ITSM) Software Market Size (Million USD) by Players (2013-2018)
Figure China IT Service Management (ITSM) Software Market Size Share by Players in 2013
Figure China IT Service Management (ITSM) Software Market Size Share by Players in 2017
Table China IT Service Management (ITSM) Software Market Size by Application (2013-2018)
Figure China IT Service Management (ITSM) Software Revenue Market Share (%) by Application (2013-2018)
Figure China IT Service Management (ITSM) Software Market Size Share by Application in 2017
Figure India IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate (2013-2018)
Table India IT Service Management (ITSM) Software Market Size (Million USD) by Players (2013-2018)
Figure India IT Service Management (ITSM) Software Market Size Share by Players in 2013
Figure India IT Service Management (ITSM) Software Market Size Share by Players in 2017
Table India IT Service Management (ITSM) Software Market Size by Application (2013-2018)
Figure India IT Service Management (ITSM) Software Revenue Market Share (%) by Application (2013-2018)
Figure India IT Service Management (ITSM) Software Market Size Share by Application in 2017
Figure Southeast Asia IT Service Management (ITSM) Software Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia IT Service Management (ITSM) Software Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia IT Service Management (ITSM) Software Market Size Share by Players in 2013
Figure Southeast Asia IT Service Management (ITSM) Software Market Size Share by Players in 2017
Table Southeast Asia IT Service Management (ITSM) Software Market Size by Application (2013-2018)
Figure Southeast Asia IT Service Management (ITSM) Software Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia IT Service Management (ITSM) Software Market Size Share by Application in 2017
Figure Global IT Service Management (ITSM) Software Market Size and Growth Rate (2018-2025)
Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Regions (2018-2025)
Figure Global IT Service Management (ITSM) Software Market Size Share (2018-2025)
Figure Global IT Service Management (ITSM) Software Market Size Share by Regions in 2025
Figure United States IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure EU IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure China IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure India IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia IT Service Management (ITSM) Software Revenue (Million USD) and Growth Rate (2018-2025)
Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Type (2018-2025)
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2018
Figure Global IT Service Management (ITSM) Software Market Size Share by Type in 2025
Table Global IT Service Management (ITSM) Software Market Size (Million USD) by Application (2018-2025)
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2018
Figure Global IT Service Management (ITSM) Software Market Size (Million USD) by Application in 2025

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