Synopsis
This report presents the findings from a survey of 65 Swiss enterprises regarding their approach to Information & Communication Technology (ICT) procurement. The survey investigates the way that Swiss enterprises like to purchase technology, as well as the major IT and business objectives influencing their IT investment strategies.
Scope
Provides insights into Swiss enterprises’ preferred buying approaches.
Comprehend the business objectives that Swiss enterprises are looking to achieve through their IT investment strategy.
Appreciate the IT objectives that Swiss enterprises are looking to achieve through their IT investment strategy.
Understand the factors that are influencing Swiss enterprises’ decision to select an ICT provider.
Understand which organisational roles influence ICT purchasing decisions and signing off budgets.
Summary
Why was the report written?
To highlight the criteria on which Swiss enterprises select their ICT providers as well as the roles which have influence while making ICT purchasing decisions.
What is the current market landscape and what is changing?
Kable Market Research’s survey shows that a large proportion of Swiss enterprises favour on-premise deployments (X%) compared to hosted services (X%). Kable Market Research believes that enterprises’ preference towards hosted deployment is expected to increase, albeit at a slower pace.
What are the key drivers behind recent market changes?
Hosting is favoured by organisations as it minimises costs, reduces complexity, and simplifies management.
What makes this report unique and essential to read?
Kable Market Research Market Research has invested significant resources in order to interview CIOs and IT managers about their IT Procurement. Very few IT analyst houses will have interviewed 60+ ICT decision makers in Swiss market in H2 2012.
Reasons To Buy
The preference for on-site deployment stems from the need to have control over confidential data, arising out of strict compliance regulations.
Enterprises’ need for the optimum utilization of resources amidst restricted working capital (due to the economic uncertainty) is forcing Swiss firms to focus on the business objective of raising efficiency.
The survey shows that Swiss enterprises attach a high level of importance to the IT objective of ‘use IT to support revenue growth’ with an average rating of X (on a scale of 1 to 4), highlighting the fact that IT can play a critical role in supporting additional revenue growth opportunities.
Price is also considered to be important with average rating of X on a scale of 1 to 4, as enterprises are continuously facing budgetary constraints amidst the backdrop of the tight business conditions.
Swiss enterprises rate the CIO/IT department as the most influential authority when making ICT purchasing decisions with the highest average rating of X on a scale of 1 to 4. The role of the CIO has fundamentally changed over recent years, from fulfilling the business’ technical requirements to influencing corporate strategy and processes.
Table of Contents
1 Enterprise ICT investment trends
1.1 Introduction
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT investment priorities
2 ICT procurement trends
2.1 Introduction
2.2 Purchasing channels
2.3 Business objectives influencing IT investment strategy
2.4 IT objectives influencing IT investment strategy
2.5 ICT provider selection
2.6 Influencers
2.7 Complexity of the ICT infrastructure environment
3 Summary
3.1 Swiss enterprises’ IT investment strategies are predominantly influenced by the need to raise efficiency and increase customer satisfaction
4 Appendix
4.1 Definitions
4.2 Further reading
4.3 Contact the authors
List Of Tables
Table 1: Swiss enterprise ICT survey industry breakdown
Table 2: Swiss enterprise ICT survey breakdown by size band (number of employees)
Table 3: Recent and expected ICT budget changes among Swiss enterprises
Table 4: Swiss enterprises’ current and future investment priorities across technology categories
Table 5: Swiss enterprises' preferred approach to buying technologies
Table 6: Business objectives which influence Swiss enterprises' IT investment strategy
Table 7: IT objectives which influence Swiss enterprises' IT investment strategy
Table 8: Factors influencing Swiss enterprises' decision to choose an ICT provider
Table 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets
Table 10: Complexity of the ICT infrastructure in Swiss enterprises
List Of Figures
Figure 1: Swiss enterprise ICT survey industry breakdown
Figure 2: Swiss enterprise ICT survey breakdown by size band (number of employees)
Figure 3: Recent and expected ICT budget changes among Swiss enterprises
Figure 4: Swiss enterprises’ current and future investment priorities across technology categories
Figure 5: Swiss enterprises' preferred approach to buying technologies
Figure 6: Business objectives which influence Swiss enterprises' IT investment strategy
Figure 7: IT objectives which influence Swiss enterprises' IT investment strategy
Figure 8: Factors influencing Swiss enterprises' decision to choose an ICT provider
Figure 9: Influence of organizational roles in making ICT purchasing decisions and signing off budgets
Figure 10: Complexity of the ICT infrastructure in Swiss enterprises
