Synopsis
Waitrose UK: Consumer Profile is the result of Canadean’s extensive online consumer survey Waitrose in the UK, presenting uniquely detailed data on Waitrose’s end-consumers. It provides retailer profiles for both Main and Occasional consumers (determined by the share of their goods coming from this retailer) covering over 25 individual consumer groups, and retailer share at product category level.
Scope
The report profiles Waitrose’s end-consumers and covers over 25 consumer groups of both Main and Occasional users (determined by the share of their goods coming from this retailer).
Market shares by category show how Waitrose is performing in product categories across the Consumer Packaged Goods industry.
Summary
Why was the report written?
While shopper and store audit data provide the picture of what’s happening in store, this report focuses on providing data on the final consumers of products from Waitrose. Therefore, this report provides a different view from both loyalty card and shopper data in order to help complete a total understanding of the consumer base and improve decision making.
What is the current market landscape and what is changing?
Understanding the consumer audience is key and increasingly this means not just understanding the shoppers in store, but also who they are purchasing for. This broader view of who their customers are allows retailers to make more informed strategic decisions.
What are the key drivers behind recent market changes?
The effects of the global recession and the following recovery have led consumers to closely examine their choice of retailer and products purchased. While the effects have varied country by country, no retailer has been left totally untouched and this has created a need for retailers to understand who their end-consumer audience is.
What makes this report unique and essential to read?
The report provides valuable, hard to obtain, consumer-survey based, data on Waitrose in the UK, showing who its end-customers are and how well the retailer is performing overall (as measured by category share). By focusing on end-consumers and not in-store shoppers, the report provides a different perspective compared to other types of data, helping retailers to identify which consumer groups they want to compete for in the future.
Reasons To Buy
NA
1 Introduction
1.1 What is this Report About?
1.2 Scope
1.3 Methodology
1.3.1 Introduction
1.3.2 Large scale, international, program of online consumer surveys
1.3.3 Nationally Representative results (age, gender)
1.3.4 Parents answered on their children’s behalf
1.3.5 Legal Drinking Age exclusions for alcoholic drinks categories
1.3.6 Integrated with industry calling and secondary research
1.4 Definitions
1.4.1 Consumer Trends and Reasons for Retailer Choice
1.4.2 Consumer Groups and Legal Drinking Age Consumption (for Alcoholic Drinks coverage)
1.4.3 End Consumers
1.4.4 Volume Units and Aggregations
1.4.5 Population Profiles (for interpretation of tables and charts)
2 Retailer Loyalty Profiles
2.1 Consumer Group Loyalty - Main and Occasional users
2.1.1 By Age
2.1.2 By Gender
2.1.3 By Urban and Rural Dwellers
2.1.4 By Education Level
2.1.5 By Wealth Group
2.1.6 By Busy Lives
2.2 Customer Profile: Main Users compared to the Overall Population
2.2.1 By Age
2.2.2 By Gender
2.2.3 By Urban and Rural Dwellers
2.2.4 By Education Level
2.2.5 By Wealth Group
2.2.6 By Busy Lives
2.3 Customer Profile: Occasional Users compared to the Overall Population
2.3.1 By Age
2.3.2 By Gender
2.3.3 By Urban and Rural Dwellers
2.3.4 By Education Level
2.3.5 By Wealth Group
2.3.6 By Busy Lives
3 CPG Volume Share
3.1 Market Share by Volume - Overall
3.1.1 Alcoholic Drinks – Off-trade Drinks only
3.1.2 Food
3.2 Market Share by Volume
3.2.1 Alcoholic Drinks
3.2.2 Beverages – Off-trade Drinks only
3.2.3 Food
3.2.4 Health & Beauty
4 Appendix
4.1 About Canadean
4.2 Disclaimer
List Of Table
Table 1: Food Volume Units
Table 2: Alcoholic Drinks Volume Units
Table 3: Non-Alcoholic Drinks Volume Units
Table 4: Personal Care Volume Units
Table 5: United Kingdom Survey Respondent Profile (weighted), 2011
Table 6: Waitrose United Kingdom: Survey Tracked Beer, Cider & Pre-mixed Spirits (Off-trade Drinks only) Volume % Share, 2011
Table 7: Waitrose United Kingdom: Survey Tracked Spirits (Off-trade Drinks only) Volume % Share, 2011
Table 8: Waitrose United Kingdom: Survey Tracked Wine (Off-trade Drinks only) Volume % Share, 2011
Table 9: Waitrose United Kingdom: Survey Tracked Hot Drinks (Off-trade Drinks only) Volume % Share, 2011
Table 10: Waitrose United Kingdom: Survey Tracked Soft Drinks (Off-trade Drinks only) Volume % Share, 2011
Table 11: Waitrose United Kingdom: Survey Tracked Bakery & Cereals Volume % Share, 2011
Table 12: Waitrose United Kingdom: Survey Tracked Chilled & Deli Foods Volume % Share, 2011
Table 13: Waitrose United Kingdom: Survey Tracked Confectionery Volume % Share, 2011
Table 14: Waitrose United Kingdom: Survey Tracked Dairy Volume % Share, 2011
Table 15: Waitrose United Kingdom: Survey Tracked Fish & Seafood Volume % Share, 2011
Table 16: Waitrose United Kingdom: Survey Tracked Ice Cream Volume % Share, 2011
Table 17: Waitrose United Kingdom: Survey Tracked Meat Volume % Share, 2011
Table 18: Waitrose United Kingdom: Survey Tracked Oils & Fats Volume % Share, 2011
Table 19: Waitrose United Kingdom: Survey Tracked Pasta & Noodles Volume % Share, 2011
Table 20: Waitrose United Kingdom: Survey Tracked Prepared Meals Volume % Share, 2011
Table 21: Waitrose United Kingdom: Survey Tracked Savoury Snacks Volume % Share, 2011
Table 22: Waitrose United Kingdom: Survey Tracked Seasonings, Dressings & Sauces Volume % Share, 2011
Table 23: Waitrose United Kingdom: Survey Tracked Soup Volume % Share, 2011
Table 24: Waitrose United Kingdom: Survey Tracked Soy Products Volume % Share, 2011
Table 25: Waitrose United Kingdom: Survey Tracked Syrups & Spreads Volume % Share, 2011
Table 26: Waitrose United Kingdom: Survey Tracked Feminine Care Volume % Share, 2011
Table 27: Waitrose United Kingdom: Survey Tracked Fragrances Volume % Share, 2011
Table 28: Waitrose United Kingdom: Survey Tracked Haircare Volume % Share, 2011
Table 29: Waitrose United Kingdom: Survey Tracked Men's Toiletries Volume % Share, 2011
Table 30: Waitrose United Kingdom: Survey Tracked Oral Hygiene Volume % Share, 2011
Table 31: Waitrose United Kingdom: Survey Tracked Personal Hygiene Volume % Share, 2011
Table 32: Waitrose United Kingdom: Survey Tracked Skincare Volume % Share, 2011
Table 33: Waitrose United Kingdom: Survey Tracked Suncare Volume % Share, 2011
List Of Figures
Figure 1: Overall Consumer Panel Report Methodology
Figure 2: Waitrose United Kingdom Survey Results: Main & Occasional Users, by Age (%), 2011
Figure 3: Waitrose United Kingdom Survey Results: Main & Occasional Users, by Gender (%), 2011
Figure 4: Waitrose United Kingdom Survey Results: Main & Occasional Users, by Urban and Rural Dwellers (%), 2011
Figure 5: Waitrose United Kingdom Survey Results: Main & Occasional Users, by Education Level (%), 2011
Figure 6: Waitrose United Kingdom Survey Results: Main & Occasional Users, by Wealth Group (%), 2011
Figure 7: Waitrose United Kingdom Survey Results: Main & Occasional Users, by Busy Lives (%), 2011
Figure 8: Waitrose United Kingdom Survey Results: Customer Profile Main Users, by Age (%), 2011
Figure 9: Waitrose United Kingdom Survey Results: Main Users, Percentage Variation To Overall Population, by Age, 2011
Figure 10: Waitrose United Kingdom Survey Results: Customer Profile Main Users, by Gender (%), 2011
Figure 11: Waitrose United Kingdom Survey Results: Main Users, Percentage Variation To Overall Population, by Gender, 2011
Figure 12: Waitrose United Kingdom Survey Results: Customer Profile Main Users, by Urban and Rural Dwellers (%), 2011
Figure 13: Waitrose United Kingdom Survey Results: Main Users, Percentage Variation To Overall Population, by Urban and Rural Dwellers, 2011
Figure 14: Waitrose United Kingdom Survey Results: Customer Profile Main Users, by Education Level (%), 2011
Figure 15: Waitrose United Kingdom Survey Results: Main Users, Percentage Variation To Overall Population, by Education Level, 2011
Figure 16: Waitrose United Kingdom Survey Results: Customer Profile Main Users, by Wealth Group (%), 2011
Figure 17: Waitrose United Kingdom Survey Results: Main Users, Percentage Variation To Overall Population, by Wealth Group, 2011
Figure 18: Waitrose United Kingdom Survey Results: Customer Profile Main Users, by Busy Lives (%), 2011
Figure 19: Waitrose United Kingdom Survey Results: Main Users, Percentage Variation To Overall Population, by Busy Lives, 2011
Figure 20: Waitrose United Kingdom Survey Results: Customer Profile Occasional Users, by Age (%), 2011
Figure 21: Waitrose United Kingdom Survey Results: Occasional Users, Percentage Variation to Overall Population, by Age, 2011
Figure 22: Waitrose United Kingdom Survey Results: Customer Profile Occasional Users, by Gender (%), 2011
Figure 23: Waitrose United Kingdom Survey Results: Occasional Users, Percentage Variation to Overall Population, by Gender, 2011
Figure 24: Waitrose United Kingdom Survey Results: Customer Profile Occasional Users, by Urban and Rural Dwellers (%), 2011
Figure 25: Waitrose United Kingdom Survey Results: Occasional Users, Percentage Variation to Overall Population, by Urban and Rural Dwellers, 2011
Figure 26: Waitrose United Kingdom Survey Results: Customer Profile Occasional Users, by Education Level (%), 2011
Figure 27: Waitrose United Kingdom Survey Results: Occasional Users, Percentage Variation to Overall Population, by Education Level, 2011
Figure 28: Waitrose United Kingdom Survey Results: Customer Profile Occasional Users, by Wealth Group (%), 2011
Figure 29: Waitrose United Kingdom Survey Results: Occasional Users, Percentage Variation to Overall Population, by Wealth Group, 2011
Figure 30: Waitrose United Kingdom Survey Results: Customer Profile Occasional Users, by Busy Lives (%), 2011
Figure 31: Waitrose United Kingdom Survey Results: Occasional Users, Percentage Variation to Overall Population, by Busy Lives, 2011
Figure 32: Waitrose United Kingdom: Survey-tracked Alcoholic Drinks (Off-trade Drinks only) Market % Share, by Volume, 2011
Figure 33: Waitrose United Kingdom: Survey-tracked Food Market % Share, by Volume, 2011
